Hotel Mesra keluarga di Beppu

Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th

I recently stayed at Kannawaen Sanso Ryokan, and it was a truly remarkable experience. From the moment I arrived, the staff’s warm hospitality made me feel welcomed and relaxed. The ryokan is set in a beautiful, serene location, surrounded by nature, offering a peaceful retreat from daily life. The room was spacious and tastefully decorated in traditional Japanese style, blending modern comforts with authentic charm. The private onsen attached to my room was a highlight, allowing me to unwind in soothing hot springs while taking in the picturesque views. What truly sets Kannawaen apart is the attention to detail and personalized service. The staff went out of their way to ensure everything was perfect, making me feel truly cared for throughout my stay. If you’re looking for a luxurious, tranquil getaway with impeccable service and a true Japanese experience, I highly recommend Kannawaen Sanso Ryokan. It’s a place we would love to visit again. Note: they provide shuttle from/to station with time slot! Convenient

Really enjoyed this unique hotel that has a mix of art, onsen, great views and decent food. The room (419) was not luxurious but was well designed, the balcony overlooked the extraordinary landscape that is Beppu, the greatest feature was the semi open-air onsen bath facilitated by the floor to ceiling windows, connected to the generous deck space. It was fun to walk around the gallery space and admire the interesting architecture, color palettes, and exhibits championing Beppu culture, landscape, flora, fauna etc. Sitting in the Peak restaurant for dinner, I was amused that one of the waitstaff was a robot that ferried food and empty dishes back and forth. Dinner was laid-back, had a window side seat that allowed me to enjoy the city glitter below. My stay here was at a fraction of another Beppu hotel on this trip, in many ways I enjoyed this place more and would not hesitate to come back.

Some stains in the toilet. Hotel is not very near the station. The staff at the hotel is excellent. Overall, I will still recommend this hotel.

食事は全てとても美味しかったです。従業員の方もきちんとした接客でした。残念なのは、部屋が落ち着けない点でした。ベットマットが固定されていないので、お茶を飲んだりトイレに行く度に動いてしまったり、足元の照明が無く夜は歩きにくかったです。高台にあるホテルではありますが、部屋風呂は外から丸見えで、落ち着きませんでした。温泉かけ流しなのにゆっくり出来ずに残念でした。

our hotel in Beppu was very poor. It started on arrival when one of the (small) rooms we were offered smelled very musty. We swapped this room for a better room in the back. We kept the front room ourselves, which we shouldn't have done given the considerable traffic noise at times. Also the temperature in the room could not be adjusted properly. If we turned on the AC it was too cold, if we left it off it got too hot. The breakfast was also very limited and mainly aimed at the Japanese customer. It was breakfast in all of our hotels, but here it was extreme. They also did not reserve a table in a restaurant. Other hotels have done this. One hour later, 11:00 am check out was only available for an additional charge of 2,000 yen. Anyway, it will be clear, I would advise other tourists not to stay in this hotel.

예약시 어른2,아이2 체크 후 예약했으나 도착후 생각치도 못했던 어린이 요금+ 입욕세 6282엔 부과하니 어린이 동반은 참고하시길 바라고, 주차비는 무료이며, 정원온천은 운휴였고 ,아프리카 사파리는 15분 거리였고 또 잘때 개인 난방 아니라서 너무노무 우풍도 세고 밤새 덜덜, 추워서 넷다 컨디션이 🫠 급격 떨어졌고, 조식도 입에 맞지 않았고 다른 호텔 가성비 추천안하고 싶은 곳 ㅠ.ㅠ

4歳の子連れ3人家族で大地館の和室に2泊しました。 行く前まではクチコミで料理や接客、施設の古さについて悪い評価が多かったので心配していましたが、実際に行ってみるととてもいいお宿でした。 私の過去のクチコミを見ていただければわかると思いますが、評価には厳しいほうだと自覚しています。そんな私でもとても満足でき、惜しみなく高評価を付けたいと思える宿でした。 ＜良かった点＞ なによりもお風呂が最高です。 6階は眺望が良いですがお風呂自体は普通で特筆すべき点はありません。 お勧めは1階のお風呂です。とても広い露天風呂はそれだけでも価値があります。 打たせ湯やジャクージのように泡が出るお風呂もあり、子供は大喜びでした。 料理も平均以上でした。 勿論もっと良い料理を出すお宿はたくさんありますが、悪いクチコミにあるような惨状は見当たらず。 まずまず工夫も凝らされた料理が半分、やや残念な料理が半分といったところでしょうか。値段を考えれば、平均より上だと思います。 複数のクチコミで批判されているお刺身も、我々の時は配膳のタイミングもばっちりで、なおかつ水気が飛ばないようにフィルムで覆っていました。 食事処や廊下はリニューアルされており、とても明るくモダンな雰囲気でした。 部屋は古さはあるものの、綺麗にメンテナンスされていて不都合はありませんでした。 大半のスタッフについてはサービスもとても良かったです。 特に年配の女性スタッフはどなたもとても気さくで丁寧、感じが良い方ばかりでした。 部屋はメインが12畳の和室で、プラス前室と広縁がある十分な広さ。 なによりも別府市街と別府湾が見張らせる抜群の眺望でした。ここまでの眺望の良い部屋もなかなかな記憶にないレベル。 宿泊する部屋によって違うのかもしれませんが、少なくとも大地館は全ての部屋が別府湾に向いて設置されているようなので、同様の眺めが楽しめるはず。 ちなみに9階でした。 wifiは1部屋ごとに飛んでおり、速度も速かったです。 ＜悪かった点＞ 受付の男性スタッフ（やや年配）の態度は気になりました。 別の方のクチコミにもありますが、わからないことを質問しても「紙に書いてあるので読んでください」と。確かに書いてありましたが。 特に次の方が待っていて混雑していると言った状況ではなく時間の余裕はあるのに、なかなか冷たい対応でした。この方以外は概ね暖かく気持ちの良い方ばかりでした。 リニューアルされていない部分では、施設の古さが目に付くところもありました。 1階の温泉に向かう廊下や、窓から見える建物の裏側など。ただ、古いと言うだけで汚くもなければ不快でもありません。 備え付けのタオルが少ないのは少し困りました。バスタオルと手ぬぐいがひとり1枚ずつ。こんなものですかね？ 全体的には非常に良いお宿だと思いました。 過去の悪いクチコミはきちんとご覧になって改善しているのだと思います。もしくは同業からの嫌がらせですかね？（と思うくらい今回は特に問題ありませんでした） 自信を持ってお勧めします。

Bed sheets had water stains on them, but overall room was spotless and very nicely arranged. It was compact but comfortable. The toilet light was really dim, but that’s ok since I did my bathing in the various onsens around the town. The receptionists all spoke English and had helpful instructions printed out. Didn’t actually use the hotel public baths, maybe next time. The tv worked great and had no problems with the aircon either.

久しぶりに家族5人の旅行です。一週間前から天気予報を何度も検索して、当日は願いが通じて快晴。遊園地で乗り物三昧。年寄りにはハードな乗り物、でも孫の喜んだ笑顔に疲れはすっ飛びました。思いっ切り遊んだ後は温泉と食事！ここの温泉の質は滑らかで肌にサラッと馴染むので、ボディローションは必要ないです。お部屋は掃除が行き届いているのでとても綺麗です。食事は種類が豊富で、宿泊する度にバージョンアップするので、今回も家族一同大満足です。でもこのホテルで私の一番の押しは、とても親切でやさしいスタッフの方々です。城島遊園地やゴルフに来られた方、是非1度宿泊して下さい。きっと満足して、又宿泊したいと思いますよ。静かな環境の中で、ゆったりとした時間がとても癒されます。