Hotel Pemandangan Gunung di Beppu

Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th

I recently stayed at Kannawaen Sanso Ryokan, and it was a truly remarkable experience. From the moment I arrived, the staff’s warm hospitality made me feel welcomed and relaxed. The ryokan is set in a beautiful, serene location, surrounded by nature, offering a peaceful retreat from daily life. The room was spacious and tastefully decorated in traditional Japanese style, blending modern comforts with authentic charm. The private onsen attached to my room was a highlight, allowing me to unwind in soothing hot springs while taking in the picturesque views. What truly sets Kannawaen apart is the attention to detail and personalized service. The staff went out of their way to ensure everything was perfect, making me feel truly cared for throughout my stay. If you’re looking for a luxurious, tranquil getaway with impeccable service and a true Japanese experience, I highly recommend Kannawaen Sanso Ryokan. It’s a place we would love to visit again. Note: they provide shuttle from/to station with time slot! Convenient

食事は全てとても美味しかったです。従業員の方もきちんとした接客でした。残念なのは、部屋が落ち着けない点でした。ベットマットが固定されていないので、お茶を飲んだりトイレに行く度に動いてしまったり、足元の照明が無く夜は歩きにくかったです。高台にあるホテルではありますが、部屋風呂は外から丸見えで、落ち着きませんでした。温泉かけ流しなのにゆっくり出来ずに残念でした。

Book incorrectly a smoking room. Luckily, the check in stag was kind enough to change to nonsmoking room. There is in house Onsen. Breakfast is typical Japanese varieties and good. Hotel can be seen from rain platform… it’s just 2 mins walk from jR Beppu station and right there is he bus terminal

This hotel is about 10-15 mins walking from the JR Beppu station. It is easy to find as you just walk towards the seaside until you see the Beppu Tower beside a main road, the hotel is behind it. There is a 7-11 beside the tower, and a bus stop in front of the tower, so is quite convenient. If you take the bus to visit the 7 Beppu Hells starting from the JR station and follow the sequence, i.e. Chinoike and Tatsumaki Jigokus as the last two hells, and you take the bus towards the Beppu station, you can stop directly in front of the tower, this complete a full circle of your Beppu Hell tour. I booked a seaview Japanese room and the view is great. The room is also spacious for Japanese ryokan standard. There is some minor renovation and furniture replacement done, so the room is a mixture of new and worn. There are two onsen baths in this hotel: one at the top floor, an open air onsen bath and one at third floor, which is an indoor onsen bath. The dinner and breakfast are both average though. Overall, I am quite happy with my stay here.

About 12 minutes walk from Beppu station. You can see signs of ages especially the lobby setting, still it’s a clean hotel. The room itself was spacious and it was renovated not long ago. The onsen is not big but it’s never crowd during my evening and morning visits. Breakfast is reasonably good with plenty of local dishes. Well worth the money.

예약시 어른2,아이2 체크 후 예약했으나 도착후 생각치도 못했던 어린이 요금+ 입욕세 6282엔 부과하니 어린이 동반은 참고하시길 바라고, 주차비는 무료이며, 정원온천은 운휴였고 ,아프리카 사파리는 15분 거리였고 또 잘때 개인 난방 아니라서 너무노무 우풍도 세고 밤새 덜덜, 추워서 넷다 컨디션이 🫠 급격 떨어졌고, 조식도 입에 맞지 않았고 다른 호텔 가성비 추천안하고 싶은 곳 ㅠ.ㅠ

The hotel is excellent in general. First of all, the location of the hotel is good with less than 10 minutes walk to Beppu station, there is also bus stations in front and opposite to the hotel with easy access to attractions such as Umi Jigoku, Yufuin, and Beppu Global tower. The room is clean and tidy with great views, though we are not super fans for hot spa, we enjoy it very much, yet we love the bigger pool. The hotel staff are great too, they ran out to help us to carry the luggage’s when we arrived, they also came out to collect our umbrella when we backed to the hotel as well. Finally, their breakfast is one of the best I have ever had in Japan with much variety of Oita local cuisines, while the view of the restaurant is scenic.

4歳の子連れ3人家族で大地館の和室に2泊しました。 行く前まではクチコミで料理や接客、施設の古さについて悪い評価が多かったので心配していましたが、実際に行ってみるととてもいいお宿でした。 私の過去のクチコミを見ていただければわかると思いますが、評価には厳しいほうだと自覚しています。そんな私でもとても満足でき、惜しみなく高評価を付けたいと思える宿でした。 ＜良かった点＞ なによりもお風呂が最高です。 6階は眺望が良いですがお風呂自体は普通で特筆すべき点はありません。 お勧めは1階のお風呂です。とても広い露天風呂はそれだけでも価値があります。 打たせ湯やジャクージのように泡が出るお風呂もあり、子供は大喜びでした。 料理も平均以上でした。 勿論もっと良い料理を出すお宿はたくさんありますが、悪いクチコミにあるような惨状は見当たらず。 まずまず工夫も凝らされた料理が半分、やや残念な料理が半分といったところでしょうか。値段を考えれば、平均より上だと思います。 複数のクチコミで批判されているお刺身も、我々の時は配膳のタイミングもばっちりで、なおかつ水気が飛ばないようにフィルムで覆っていました。 食事処や廊下はリニューアルされており、とても明るくモダンな雰囲気でした。 部屋は古さはあるものの、綺麗にメンテナンスされていて不都合はありませんでした。 大半のスタッフについてはサービスもとても良かったです。 特に年配の女性スタッフはどなたもとても気さくで丁寧、感じが良い方ばかりでした。 部屋はメインが12畳の和室で、プラス前室と広縁がある十分な広さ。 なによりも別府市街と別府湾が見張らせる抜群の眺望でした。ここまでの眺望の良い部屋もなかなかな記憶にないレベル。 宿泊する部屋によって違うのかもしれませんが、少なくとも大地館は全ての部屋が別府湾に向いて設置されているようなので、同様の眺めが楽しめるはず。 ちなみに9階でした。 wifiは1部屋ごとに飛んでおり、速度も速かったです。 ＜悪かった点＞ 受付の男性スタッフ（やや年配）の態度は気になりました。 別の方のクチコミにもありますが、わからないことを質問しても「紙に書いてあるので読んでください」と。確かに書いてありましたが。 特に次の方が待っていて混雑していると言った状況ではなく時間の余裕はあるのに、なかなか冷たい対応でした。この方以外は概ね暖かく気持ちの良い方ばかりでした。 リニューアルされていない部分では、施設の古さが目に付くところもありました。 1階の温泉に向かう廊下や、窓から見える建物の裏側など。ただ、古いと言うだけで汚くもなければ不快でもありません。 備え付けのタオルが少ないのは少し困りました。バスタオルと手ぬぐいがひとり1枚ずつ。こんなものですかね？ 全体的には非常に良いお宿だと思いました。 過去の悪いクチコミはきちんとご覧になって改善しているのだと思います。もしくは同業からの嫌がらせですかね？（と思うくらい今回は特に問題ありませんでした） 自信を持ってお勧めします。