Cari Hotel Pemandangan Gunung di Beppu

Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th

About 12 minutes walk from Beppu station. You can see signs of ages especially the lobby setting, still it’s a clean hotel. The room itself was spacious and it was renovated not long ago. The onsen is not big but it’s never crowd during my evening and morning visits. Breakfast is reasonably good with plenty of local dishes. Well worth the money.

前回は洋室　今回は和室を予約 和室は照明が暗く感じました。 また、使用されているグラスが経年劣化で曇っていて流石に交換時期なのでは！？ 今回中華を予約、前回日本食が美味しかったので期待していましたが 残念ながら中華はそれほどではありませんでした 何しろ食べ物を出す間隔が開きすぎて　日本食のスタッフ程テキパキ感がありませんでした。 間隔が開きすぎるとどうしても満腹感を感じて食が進まなくなります。 次回より中華は２度と利用しません。 朝食　種類も豊富で美味しいです。 お風呂　露天風呂が気持ち良い　　ただ男風呂にも良いシャンプーを置いて欲しい！ ホテルスタッフの対応は前回同様とても良かったです。

너무 친절하시고 음식도 맛있었어요! 시설도 너무 좋았고 뷰가 끝내줬습니다. 다만 룸서비스가 안돼서 호텔 들어가실때 간식거리를 미리 준비해서 들어가시는게 좋아요. 편의점 가려면 차타고 5분정도 이동해야합니다. 택시는 카운터에 요청하면 바로바로 불러주셔서 이동하는데 불편함은 없었습니다. 벳푸지역에 가게되면 다시 이 호텔 이용하고싶어요

Beautiful place to stay when you plan to spend some days in the hot spring capital….go for a room with indoor bath, so you can enjoy the healthy hot spring water whenever you like in the privacy of your room. We had teppanyaki for dinner twice, excellent food accompanied by an extensive wine list. Service is great, all staff very helpful and kind.

This hotel is about 10-15 mins walking from the JR Beppu station. It is easy to find as you just walk towards the seaside until you see the Beppu Tower beside a main road, the hotel is behind it. There is a 7-11 beside the tower, and a bus stop in front of the tower, so is quite convenient. If you take the bus to visit the 7 Beppu Hells starting from the JR station and follow the sequence, i.e. Chinoike and Tatsumaki Jigokus as the last two hells, and you take the bus towards the Beppu station, you can stop directly in front of the tower, this complete a full circle of your Beppu Hell tour. I booked a seaview Japanese room and the view is great. The room is also spacious for Japanese ryokan standard. There is some minor renovation and furniture replacement done, so the room is a mixture of new and worn. There are two onsen baths in this hotel: one at the top floor, an open air onsen bath and one at third floor, which is an indoor onsen bath. The dinner and breakfast are both average though. Overall, I am quite happy with my stay here.

大満足です。食事はビュッフェスタイルで品数が多くて美味しかったです。特に焼きたてステーキ食べ放題が嬉しかったです。お風呂はサウナ付き！清潔感があり気持ちよかったです。脱衣スペースがもっと広いとさらに良かったです。スタッフの方が、館内で出会う度に気持ちの良い挨拶をしてくださり好印象でした。また泊まりたいです。

這次九州行最棒的一次住宿體驗。傳統的日式溫泉酒店，我們選擇了離由布岳最近的一間【蘇芳】。運氣不錯趕上好天氣，清晨邊泡私湯邊欣賞由布岳的朝霞。選用當地食材的早餐和晚餐也讓人印象深刻。

I’m so glad that this hotel had a renewal earlier this year. It looks very new and clean now. It also has a fantastic location — only a 3-minute walk from Beppu Station and it is surrounded by numerous shops and restaurants. The huge Beppu Don Quijote is only 10 minutes away by foot. Luggage can also be stored at the cloak room for free before check-in. The onsen and sauna was very clean too! I had a really comfortable stay at this hotel.

A cozy onsen hotel! Round trip taxi between hotel and Beppu station cost ¥4,300. The room is very spacious and and tatami is very comfy. A pleasant surprise by the two delicious meals included and like very much the arrangement of a private room for meal. The staff are super friendly.