Lotus Cymbidium Sinense Zen Art River View Hotel

The hotel is the perfect choice if you want to spend some time in Fenghuang. The rooms are very clean and with a modern design. The rooms have a balcony with a table were you have the perfect view over the river. The breakfast is chinese and western style (buns, eggs, a lot of vegetables, fruits and cakes). The guy from the front desk (Tian) and the girl who was my housekeeper (Yan) were really nice and friendly and helped me with everything I need: carrying me luggage, getting a taxi and giving me any advice I asked about my staying.

Wonderful stay. Room is new, modern, clean, v zen, Muji-like. We totally loved it. The manager 燕子 was friendly, helpful & and threw in breakfast for good measure. The town is quaint and location of the hotel is excellent - it made for a lovely evening walk down the river. View of the river from our hotel room was beautiful.

We had a great stay at the hotel. We were super impressed by the enthusiasm of the staffs’ willingness to serve ! A big shout out to the manager Yen Zi (管家燕子）! Hotel was new and the decor was of zen style with soothing colors . The non smoking room we stayed was spacious with fantastic River view. The bed was comfortable and the hairdryer provided was of a famous brand. We truly enjoyed the breakfast! Wide selection of local dishes and the coffee was from coffee machine with fresh beans, a rare find in locally run hotel in China. The hotel also provided shuttle service to Hong Qiau where the busiest streets of the Old Town were located! We felt like VIPs being chauffeured around ! All in all it was a stay that exceeded our expectation. I highly recommend this hotel and I’ll definitely like to come back again!

Great Hotel. Clean and interior is quite nice. Comfortable tea area. Breakfast unfortunately not that good, at least foreign taste. Location is close enough to high life but not in the middle of it, therefore good choice.

Very helpful and courteous staff. Clean room.

到店已很晚了，前台小帥哥第一時間給升級到了無敵陽台房，外面就是沱江，景色怡人，鬧中取靜！酒店衞生整潔乾淨，服務員都彬彬有禮，每個人都微笑服務.鳳凰古城很美，放空的三天也是逛吃玩開心的！值得再來！酒店值得推薦！

一般不會進行評價，實在是忍無可忍，從來沒有住過服務這麼差的酒店，真的不知道評價是不是刷出來的，清一色好評，但是服務態度很不好，完全沒有評論區説的管家式服務，我們想要看房卻一而再再而三的拒絕，而且服務員還當場翻白眼！還有虹橋接送也沒有告訴我們，入住須知都沒任何告知！唯一覺得好點的就是客房阿姨的服務，滿懷期待而至，充滿失望而歸！鳳凰古城挺好的，但是酒店就算了，服務與價格並不匹配！同等價格完全沒必要選她們家，受一肚子氣，讓我們的完美旅程以失望告終！

上次來鳳凰住的蓮花，這次選擇了墨蘭，真心喜歡這個酒店，謝謝管家小鑽風的熱情服務，還貼心給升到帶有陽台的觀景房，會推薦朋友來入住的。給個小小的建議，對於愛美的女生來説，還需要再增加一個全身鏡會更好的。

地理位置在鳳凰相對來説比較方便，因為連接古城內外，所以無論是打車到酒店門口還是在古城之內閑逛都非常方便，一門之隔。 管家服務非常到位，在古城內可以定點接送，因為古城交通相對不算便利，所以定點接送服務幫我們省下了很多腳程。 環境衞生非常不錯，管家小鑽風的服務反饋也非常及時，幫我們節省很多不必要的麻煩，會推薦朋友來