Hotel berhampiran Pegna, Florence

Few minutes walk from the station past McDonald’s (exit the station from the left). Hotel is set back so can easily be missed. We had a room for three, one double bed and a low camp bed. Rooms made up everyday and towels changed frequently. Wardrobe with plenty of hangers, safe, complimentary water in fridge. I asked if we could have a kettle and this was no problem. Bathroom quite big, shower cubicle with toiletries. Lovely white, big bath towels. Great location for lots of great restaurants and only minutes away from attractions. Rooms are quite warm but there is air con. Breakfast consists of yogurts, fresh fruit, breads, croissants, scrambled eggs and great coffee. Hotel staff are so helpful, even printed out our tickets for one of our trips. Would stay there again, next time exit the train station from the left!

The staff were so sweet, knowledgeable, accommodating and friendly. And the room was basically an apartment! UNBELIEVABLE views of the Duomo! Literally right outside our window. We stayed in 31C. Very spacious, clean and beautiful! Even had a kitchenette! You can’t get a better location than this! I would stay again in a heartbeat! Thank you Bianca, Andrea and Marinella! You ladies are the best!

I loved this quirky old hotel. It is old fashioned in the best possible sense; very well situated close to the train station, the Duomo and the centre of Florence - so a perfect location for shopping and sightseeing. The rooms could do with some refurbishment but are air conditioned, kept very clean, and everything works. Doubles are generous in size, single rooms are small. Breakfast is continental with cheese, ham, muesli, croissants, cake, coffee, tea, hot chocolate and detox water. Most importantly, the staff here were unfailingly courteous and helpful. They really could not do enough for us, from letting me borrow an adapter, to recommending excursions, booking taxis, and accommodating a late check out. There are trendier, more modern hotels in the area, but that is reflected in the price - you get what you pay for.

The hotel is located very close to Florence’s sights but not on a main tourist route and with some great restaurants nearby. Rooms were spacious, well maintained and clean with modern bathrooms and USB power points. The staff were friendly and the buffet-style breakfast included scrambled eggs along with fresh bread, cold meats, cheese, pastries, cereals, etc. The spa (pool and sauna) is small but atmospheric and is limited to six people, so must booked at reception in advance. There are no towels in the spa but I was told I can take them from my room, just wish I’d know that before I changed. Our shower didn’t appear to have hot water so we had to switch-on the taps in both the shower and sink for the water to heat. Once we'd been told this it wasn’t a problem, but we had to wait for an hour on our first night before maintenance arrived and explained. Perhaps the receptionist will be told or it will be fixed for other guests? There was tea/coffee making facilities in the room but the maid often forgot to leave any replacement tea/coffee or cream. I know that’s a minor issue but when you have to queue at reception on multiple days to ask for more tea it becomes a little annoying. When we return to Florence Casual Rinascimento will be our first-choice hotel, but I’ll pop some teabags in my case next time.

It is very good option to stay in Florence. Even though I stayed in a room with 8 beds, it was very comfortable. Clean, very nice, recommended. The location and cleanliness are very good. I can say that I wish I had stayed here for both nights.

When we went to Rome on March 23 this year, we booked a Superior Double Room in Borghese Palace Art Hotel for the next night. On March 24, we arrived in Florence by morning train and checked into the hotel at about 10. We left our things in the registration area and went to see the sights. Extremely tired, we returned to the hotel around 6 in the evening in hope of a long-awaited rest. The hotel staff led us through the back door to a service room with one wall 2/3 the height of a normal wall, connected to the old service entrance. Through the glass door of which the light from the hall entered the room. The room had a double bed and another bunk bed for 2 persons. This room obviously did not look like a Superior Double Room for 197.49 Euro. We said that this was not the room the photos of which were displayed on the hotel website and we would not take it. We asked what about our room. It turned out that our room was occupied. To our surprise, a young girl told us that at the same time when we placed the online order, other people also placed an order and the other people's order went through. Then we asked why the staff team did not say anything and they registered us in the morning and there was no good answer. She called the manager and informed us that they would return the money to us. We asked if they could help us with a new place. They answered categorically that it was not their responsibility. We were really tired from walking all day and were left to find a place ourselves. It was already dark out. I went to look for a hotel in the area, and my husband, cancer patient, was looking for a hotel on the Internet.Having walked 5 additional kilometers to no avail but my husband found accommodation. We walked another 17 minutes towards the train station and entered a very pleasant reconstructed modern hotel with friendly staff - the Urban Globus Hotel. By the way, they showed us a wonderful place next to the hotel - the Market Place, on the 2nd floor of which there is a series of restaurants where there is food for every taste. The owners or managers there are young guys, they were so worried that we would leave before breakfast that they left us food at the door at night. It was certainty a time of contrast.

I had problems trying to find a hotel in Florence at short notice and ended up booking a room at this hotel. First I should explain that this hotel is on the second and third floor of a building. I was given a room by the stairs, which by the way are made of wood I think, so the noise of people going up and down was terrible. There is a lift, but it will only take you from the ground floor to the reception, so if you have a suitcase and you are given a room on the third floor, you have to drag it up the stairs, near to where my room was. My room was big enough, with 2 single beds, and a bathroom almost the same side of the room, painted in red! and very dark, even with the light on. The room and bathroom were clean and my linen and towels were changed every day. Breakfast was good, plenty of choice, eggs, cereal, fresh fruit, cheese, cold meat, etc. Unfortunately the reception area was dirty. There are 2 or 3 settees with a material cover, which has not been washed for some time. The location of this hotel is excellent. 15 mns to the Duomo and 30 mns to the Ponte Vecchio. The guys at the reception were very helpful, polite and one of them, on the night shift, (regrettably I did not ask his name) never stopped smiling. Great service. Would I recommend this hotel? Yes but make sure you are giving a room away from the stairs.

Just returned from a 10 day Italy vacation. Florence was 4-5 days on the trip. This hotel has excellent attention to detail and that’s what sets it apart from others. Beautiful interiors, super clean, staff anticipates your needs, responds within minutes on text 24/7. We had breakfast included and a family suite. All this will change the quality of your trip if traveling with children. They get to sleep in while you enjoy a delicious cappuccino and share a tasty breakfast together in living room which is both exquisitely decorated and comfortable. What else do you need? Situated with a view of the ponte vecchio but on a somewhat quiet street That means when you step outside you are not walking into an avalanche of tourists. We also sat outside and had drinks/people watched (best Italian quality :) The staff will seat you immediately over a line of those who wait if you are a guest at hotel. Will return without a doubt.

We arrived at the hotel pretty late as we were travelling from Rome. Gabriele was pretty prompt and sent us all the necessary information ahead of our arrival as the reception service was until 3pm on Sunday. The room was surprisingly nice and clean, and indeed exceeded our expectation. Even though for just a night I thought this was a pretty good one. Nearby hotel has a nice pasta restaurant Al Peposo, just need to walk about 10 mins. Day time you can just walk towards town areas, you won’t get bored with the surroundings.