Ville Sull'Arno
Tempahan terakhir 17 jam yang lalu
Firstly, this a beautiful villa and the room and all areas are gorgeous. The spa area is lovely and we enjoyed this two different days. The reception is always manned and staff are responsive and the WhatsApp options is good although we didn’t end up using this. The spa and transfer service are by reservation only, the transfer can only hold 8 at a time and we were unable to use it on one occasion as it was fully booked, it also does not return from town after around 7pm at night, a taxi takes around 10mins if that and cost us €25. The pool area is nice, although half of the sun beds are in shade for the morning and the other half later on the afternoon but this didn’t really bother us too much. The air conditioning was not very strong and we didn’t seem to be able to control it ourselves although there is a panel in the room. The room was a good size, nicely decorated and the cleaners came in everyday and tidied. For me I mark this as an average score because it is rated 5* and higher price but we found the service at another hotel earlier in our trip to be more attentive. One day at the pool we were offered drinks as we relaxed but the other pool day we were not and had to go inside to find staff, which is fine but didn’t feel 5* compared to the other place. The food is highly priced, we had a €15 euro ham and cheese toastie and chips one day which was nice enough but very overpriced. Another day we had the club sandwich which had a little more to it and again was nice but at €25 again overpriced. We also had an issue where we asked multiple times about arrangements to get to Pisa airport and specifically mentioned it being Pisa and not Florence airport, we were told this would be around €70 from two different staff members and although we were unsure because of the taxi we got from town for ten mins being €25 we assumed we had been done over in the evening as we had jumped in a taxi just to get home, and went with this option to get to the airport however when we got in the taxi we we’re told the staff had told them Florence airport and this would actually be €170 to Pisa, we were left with no option as we were literally in the taxi and had to be at the airport. An honest mistake/ mis-communication but we did check various times that it was Pisa airport they were quoting for, and if we hadn’t checked ourselves in the taxi we’d of ended up at the wrong place. Again an added service from other places we’ve been in the past but I am just holding it against the 5* rating and it really could have landed us in a very tough position.
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