Hotel berhampiran Kurt-Halbritter-Anlage, Frankfurt

All our stay was pre-booked from India, including the breakfast for different time periods in Frankfurt as we had kept it as a base to travel the country. This review is about the second leg when our family of 4 had booked a 2 room apartment with a washing machine and dryer. Since we had a lot of laundry to do after being 10 days on the road, I decided to run the machine right away. But as much as I tried, the washing machine would not start. I called the reception and no one responded. I went down to the reception - and there was a girl called Lydia to whom I explained that we were tired and also needed fresh clothes soon. She was most unhelpful and said that she couldn't leave the desk! All I wanted was some housekeeping help! Later none of the staff who came to check could figure out and they went back to this Lydia - who then came and instructed how to use it!! I told them - they should have an instruction table written on the machine - so that no need bother them. In any case - 3 hours could have been saved if the lady had taken 5 minutes off from her desk to help the customer. Really left a bad taste. After having travelled the world and seen some exemplary hospitality in different countries, this episode and the employee did nothing for her country's reputation. Also, in all the apart hotels that we have stayed in Europe- there cleaning after 3 days. Here it is for one week!! How are hotel guests or tourists expected to stay for one week without cleaning? In the 3rd leg, we had checked out of this room and my husband I moved to a smaller room ( we were to move to another hotel, but decided to stay here - which was a mistake). The A/C never worked and August is a hot month in Germany. No one arrived to see or check the air conditioner. During the last check out - was the perhaps the last straw. That will need another review of its own.

Hotel is fresh, clean, visually fun, we’ll located for the Meade Hall and convenient with the mall attached. I got in after a very long international flight quite early in the morning with hopes they could squeeze me in, and Frank at the front desk worked miracles. Not only did he get me in, but he upgraded me! I came for my first trip to Heimtextil and the location was perfect. The mall attached made it super easy for coffee, snacks, groceries if needed, clothing items you may have forgotten. The room is clean, fresh, has meaningful extras like a towel warmer. The bed is firm and supportive and the pillows were good too. I normally get neck pain after sleeping on hotel pillows but not here. 10 out of 10 great service!!!

I recently stayed at the hotel, and unfortunately, my experience was marred by the discovery of bed bugs on my last day. Despite this issue, I found the overall stay to be acceptable. The breakfast wuthin my expectations, but I believe the reception could improve. Coming back on bed bugs I urge the hotel to prioritise thorough inspections and preventive measures to ensure a pest free environment for guests.

Nunca defrauda.Siempre perfecta atención y la habitación muy amplia y limpia

This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!

Loved this hotel. If we came back to Frankfurt we would stay here again. It’s in a great location that’s walkable to everything. It’s essentially city center and there is a ton to do just outside of your doorstep. The service was perfect, everyone is really friendly and helpful. They offer a nice breakfast in the morning. Hotel always smells fresh and clean. The room is really nice with a comfy bed and big bathroom. This is connected to the moxy hotel and the moxy bar/lounge is open 24/7 which is really cool because it’s set up nicely for if you want to eat, play games, just relax, etc. it’s really easy to get a taxi since they can call one for you or you can use the taxi call machine up by the front desk. Tap once for cash and twice for card payment. Super easy. Just a heads up: sometimes they forget to tell you that your room key controls the electric in the room so if you don’t already know this, don’t panic if nothing works when you get in your room at first. You have to slide one of the room keys in the card holder inside of your room next to the front door and everything turns on. Loved that because it’s a great way to save energy. Full kitchen and utensils, cups, cookware, dishwasher, fridge in room if you want to save on food and cook in your room. They also have laundry available if you need to do laundry which you can get tokens for for a couple euro. I just loved this place and the location.

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

Amazing place! Decided to stay there 3 months. Great location. Close to city center. Direct bus connection and Ubahn and metro stations are 15 mins walk away.

Location is perfect, access direct from Airport or from Train station very easy. Air conditioning a bit old and noisy. Service poor. Breakfast very good! I would stay again im case of long flight connections.