Ulasan Pullman Changbaishan Resort

Been to many places, their front desk service staff has the best services. Especially for Wenwen, Anna and Xiaocui, best service most helpful ever.

really good stay at the hotel and Leah 文文 from the reception was very helpful.

2 Restaurants are closed. No door man / greeting upon arrival. Property feels cold. Room size was good, plush bed. Nice bathroom. Shower needs a solid cleaning.. grouting is black. Breakfast was ok, decent Chinese variety and somewestern dishes, the hostess was the only staff member who greeted me during my stay.Around 8:00am a suited make manager walked in, looked around and helped himself to breakfast. Apparently he is in charge of the Restaurant.. could not observe him interacting with any guests.. Overall no value for money .. will probably choose an alternative next time

Good location (near Airport and Changbaishan West Ticket Center), clean room, and good facilities (heated swimming pool, gym, table tennis, pool table). The staff/manager Fly Liu is very attentive and provided excellent service and generous upgrade for our stay. Will definitely come back and recommend to others.

The stay was lovely, the staff kept me informed about the status of the mountain opening, and were very helpful organising taxis, transfers etc. A beautiful hotel with wonderful staff, I recommend staying here if you’re in the area.

Amazing hotel but a bit expensive for what is was..it think next time i might stay somewhere else a little bit more affordable overall amazing experience though

Nice hotel located in a quite place, surrounded by a forest, 20 minutes away from the airport. The service is superb, both Chinese and English speaking. The room was a huge one, modern and clean. Though the VIP lounge was closed, all other amenities are great. The hotel provides a complimentary transfer to West Slope ticket office and to the airport. We were also granted the late check out for free as our airplane departure was late in the evening. A real 5 star hotel experience

Wonderful ! 2nd time in Changbaishan, west area, 2nd time stayed in Pullman Resort. This is a gem of a place: - amazing location (close to the airport, close to connection point to enter Changbaishan, surrounded by nature, super quiet); - super friendly staff (they really go the extra mile to make your stay the best possible); - free airport shuttle service; - amazing food (dinners, delicious and varied breakfast) - awesome amenities: indoor swimming pool, ping-pong, snooker, gym, majong, SPA, deer you can interact with, etc. - they also had a healthcare team to go to the hotel, every 3 days in the morning to make the necessary covid tests. All in all, a magnificent experience. To go back if have the chance to go to Changbaishan again.

Firstly , the location is great and easy to get there . Secondly , the staffs of the the Hotel are very polite and helpful from the front to the kitchen” everyone is very welcoming . Thirdly, the rooms very clean and refreshing. It’s worth the cost . An also the surroundings are beautiful 😍 fresh air , no disturbances etc… I really enjoyed my stay here and definitely a resort I will wanna come stay again .

The Pullman resort is located 15 min car drive from the airport and 15mim from the Wanda resort, where the ski station is located. The resort is very big with many amenities. The rooms are big, clean and warm. Things I specially liked: - Breakfast buffet. Everything was really good and were many options, both chinese and western food. One of the best that I had in China. - Swimming pool. There is a big swimming pool and a small one for children. The water is warm and all the amenities clean, like new. Remember to bring your own cap. - There is also a place to play pool and games in the second floor. - I was very satisfied with the service of the whole staff. From the receptionists to the people in the buffet. They also helped us calling the taxi to go to the ski slopes. They also helped is dropping us off at the airport. We even had an amazing Korean barbecue dinner at 10:00pm. I would say that this is a foreigner friendly place. And without any doubt would recommend staying in this resort.

前台客服人人超好，第一次郵寄快遞到長白山竟然衹送到山下，無奈衹能諮詢前台，沒想到順利幫忙拿到了！人超級奈斯～ 酒店環境很新，裏面有梅花鹿可以玩，離西坡很近，性價比比萬達好上好多！開去萬達來回各40，價格不錯早飯好吃！下次還會入住！

第一次來長白山玩，在一眾度假酒店鍾選擇了性價比較高的鉑爾曼，體驗極佳！硬件設施和軟件都符合五星級度假村的品質，尤其是餐食，非常有地方特色，看得出用心啦！感謝禮賓小哥林鶴，經理劉雲飛，司機張振雷，讓我們感受到東北人的熱情好客😀

這次來長白山選擇酒店問題上糾結了很久，看了萬達、魯能等酒店，後面在**上一個博主推薦了鉑爾曼，看評論説這個酒店有點偏，入住後玩了幾天覺得正常範圍吧，個人覺得沒有很偏，叫車也很方便，去鎮上吃飯坐車也就10來分鐘，去滑雪場、漢拿山温泉也不是很遠，平時在城市出門也要這個時間，我個人都能接受，自助晚餐也不錯，口味也很好，入住2天左右都很滿意，酒店還有小鹿可以玩，但是你們酒店那個西餐廳服務還是要跟上，本來很滿意，就一句話，我不知道酒店是為了節約成本還是怎麼，首先酒店的價格擺在這的，第一天吃自助晚餐，服務員給了我和我朋友2個不同口味的火鍋底料，第二天去吃自助晚餐，服務員説我和我朋友衹能共用一個鍋，後面我問那個服務員，為什麼第一天可以2個鍋，第二天就不行了，他説這是他們餐廳領導説的，讓我去找領導，領導説可以就可以，我當時簡直無語了，其實我第二天也沒想着要吃火鍋，只是我還沒説我要不要鍋，一上來就直接跟我説你們衹能用一個鍋…怎麼，第一天的領導跟第二天的領導不是一個人吧，我覺得酒店能生存還是要把服務做好，顧客是酒店的衣食父母，所謂的那些領導別整天整這些有的沒的，自己提升提升服務比什麼都重要，光想着為酒店節約成本，拍領導馬屁嗎

酒店周圍樹木環繞，雪景隨處可見，非常美。離西景區遊客集散中心很近，地理位置優越。酒店房間很大，乾淨衞生。服務人員態度好，入住期間還贈送了歡迎水果，非常滿意。前台主管安娜，耐心服務有問必答，非常感謝，總體性價比高，值得推薦。