Hotel berhampiran Ghent Town Hall (Stadhuis), Gent

Lovely clean rooms. Staff were friendly and helpful. Right in the city centre so parking is a problem. We had to park in the street about 2/3 minutes walk away. They do have underground parking but it won’t accommodate a van. We had bed and breakfast- Buffett style food which was good, plenty of choice. Due to the location it is very noisy, had trouble sleeping at night. Only reason it’s 3star review and not 4

Excellent hotel in a central location within Gent. Very friendly, helpful staff and good amenities including an outdoor pool, small indoor gym and sauna room which needs to be pre-booked. I felt breakfast was overpriced for what it was, I’d skip and eat out.

Great location, great and helpful front desk, but house keeping was rather unclean / weird. I was still getting ready to leave my room, wearing my winter jacket and shoes etc, when the house keeping just entered the room and started cleaning the room straight away without giving me a little privacy before i leave. I was very uncomfortable and confused at that moment.

Location quite far from the center , it’s about 25 mins to center by walk , it’s quiet area and no much restaurant or shops near by , we need to walk to center for some meals, room is clean and all staff are nice.

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

In combinatie met werken tijdens de Second Home Beurs in Flanders Expo, perfecte locatie. Binnen 5 minuten lopen van hotel naar de beurs. Ideaal.

Heel mooi en comfortabel hotel. Uitstekend bed , mooie badkamer met alles voorzien. Ruime keuze voor het ontbijt naar ieders behoefte en heel lekker brood en pistolets. Er is een zwembad, sauna en fitness ruimte, kortom alles wat je verblijf superieur maakt. Ook een pluspunt is dat bepaalde artikelen die te koop worden aangeboden in de onthaalruimte.

Booked this hotel for a stop over before we headed home to England. The staff are very welcoming and will go out of their way to help you with anything. Parking is just a short walk away and very convenient. The rooms are small, very clean and have everything you need, even air con, hair dryers and shower products. The beds are so cosy and the rooms have extra pillows if required. It's in a perfect location and you have no noise disturbance through the night.

I travel a lot around the world and every time I Learn a lot. But stay at Fletcher Hotels is a learning experiences right from entry to exit. We arrived around 2.00 PM and after identification / verification were curtly told that the rooms would be ready only by 3PM and need to wait. When we said we have two wheelchair personnel, the front desk did say that we need to take the rear entrance or a ramp where you press a switch and we open the gate et al., for a new nee like us we’re in dark and was running around and finally found out and came up the ramp. If Some One could have come out and guided or atleast explained little MorenClearly We chose to lunch and exactly at 3.05PM were given the rooms with a clear instruction that we need to vacate the room by 11.00 AM sharp on 30Jun and Any late stay would be charged… The rooms were just adequately designed to sleep three in junior suite with an extra bed. But we’re finding it extremely difficult to manoeuvre the wheel chair inside the room. It’s not suitable for any challenged persons. One can’t easily get in and out of bed. Even the balcony being in triangular shape, there’s no legroom to move around even for one person with two garden chairs thrown in there. But the sea view is fantastic and can enjoy it behind the glass window from the room. Infact that was a good pastime for MOM who was engrossed in the heavy traffic of ships moving around. Also the water levels receding and hitting shores at high tides, jelly fishes getting washed away being Savoured by seagulls are sight to see. Breakfast is very ordinary and repetitive. But here again we learnt that irrespective of whether in the hall finishing your breakfast or not, sharp 10.30 it shuts down and cleaners take over. The chef too very professionally told that if you want hot water, please ask in the bar. So for the next few days we went in early and got out by 10.30 Well the breakfast was nothing too exciting and / or expecting to walk in. The sausages were too hard and salty. But evening host JACOM was very hospitable and showed a personal connection in making customers happy with a pleasant countenance . For any organization to be successful it’s the people on ground who matter and here’s one JACOM🤝 In the rooms, the soap kept in the shower is HAND WASH. Not sure whether this could be used for body and hair. But didn’t dare to ask the people there and bought soaps from outside and used it. On vacating day, we pleasantly had the surprise with the front office ROSE who was very affable and even granted us to check out a bit leisurely around 11.30. But we checked out by 11.00 itself. She even called taxi services but proved to be too costly and we made alternative arrangements. But definitely Rose made us forget the inconveniences we faced here.