Hotel Mesra Haiwan Peliharaan di Gent

Perfect location to visit Gand. Lots of istory and many good restaurants walking distance. Reception staff is friendly and helpful. The rooms are large and confortable with a mnce sized bathroom. The hotel has also a small swimming pool and a lot of amenities for children. Value for price

It is a great hotel, but it can be a better one if it hire quality staff. The front desk staff ( chubby guy with a glasses ) is a bit rude, throwing my passport to the desk after confirming the details. That’s make me wonder whether Belgians are in general that unfriendly, especially unfriendly to asian like me?

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.

If you looking for good location, this is the one. But the room is small and hardly can open lugage properly. Overall still consider value for money if there aren’t choice left.

總體來說不錯，離市中心很近，出行方便。插座有usb，即便沒帶轉換頭也沒事，早餐豐富。缺點是房間小，適合一人，當然兩人也行，衛生間很擠。衛生需改進，馬桶圈還見殘留😭

This hotel always make me fell comportable and high quality. Good place and clean good breakfast good.

2 de maal in dit hotel . Alles is gewoon perfect ! En wat ons telkens weer opvalt is de rust en de stilte ,zelfs een volle ontbijtzaal is nog altijd stil ! Echt zalig die rust in dit prachtige hotel .

位置很好，車站出來右轉350米就到了，離景點約2.2公里，延路慢慢散步走去景點，感受當地的街景很不錯，離酒店約450 有家“敦煌超市” 中國城市，可以買到很多亞洲食物，泡麪很多奕歐洲的價格很便宜，可以滿足亞洲味，酒店乾淨，幽靜，住起來很舒服。根特景點比布魯塞爾漂亮，治安也安全多了，走在街上讓人真的有體會到歐洲的悠閑氣息（在巴黎一點都不舒服）

The room was fine. We needed extra bedding and 2 nice staff came immediately and made the extra bed for us. However! We arrived with a reservation confirmation of 2 adults 1 child. Their confirmation had 2 people therefore the room they had was too small. They did have another room for 3 they said we could have but it would be 30 euros extra. At the time we simply agreed and paid as there was a big queue behind us and the amount was small. Buttons seemed like a con to extract more money from us, it wasn't our mistake as we had confirmation for 3 people at the designated price. It's a shame as I really liked Ghent and will certainly return but there are other hotels to choose from.