Hotel berhampiran Plaza de la Trinidad, Granada

We visited the hotel for one night in January. From the beginning of our stay we were exceedingly impressed by all the staff with whom we engaged. They could not have been more helpful or friendly. They brought in our luggage from our car and parked it for us. Checkin was a breeze and we were shown to our delightful room which was spacious and beautifully presented. We were shown around the hotel which has been cleverly constructed from a private bank preserving a number of the original bank’s features. The reception staff were enthusiastic at recommending places for us to see in Granada as well as the best dining experiences. Due to its central location we could walk to everywhere we needed to and nowhere was too far away. We have stayed in many hotels around the world but the Palacio Gran Via really stood out as one of the best.

We were very pleased with the location of the hotel and if our room. Also, the room had plenty of space for both of us. Staff was very friendly and helpful. We could easily navigate the city and the Alhambra from our base, and public transport was close by and easy to use.

The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any other failures. Good staff members will start leaving the place for a better one as they will be ashamed to work at such a crappy place. I come from the hospitality industry, and I can clearly identify problems in the hotel, which is a low budget given by the owner/owners, or poor management. CLEANLINESS: In my opinion housekeeping staff is not given enough time to clean the rooms properly. When we checked in, the bed tables, including the phone, were literally covered with dust. Therefore there were ants in the room, and the bathroom ceiling and walls were full of mould. I don't understand, nowadays you can easily get environmentally friendly detergents for the mould, and for ants. BREAKFAST BUFFET QUALITY: Even though the variety of products was very wide, the quality was incredibly poor. The cheapest stuff that would be normal to get in the hostel or student sort of accommodation, but not in the 4 star hotel. Very bitter, and burned coffee from the self service coffee machine (1 out of 2 was out of order by the way), green clumps in scrambled eggs, and totally green, not ready to eat bananas.... All these should not be served in the 4* hotel. AMENITIES: We were quite surprised there was no ironing board in the room, normally there are 4* hotels. We asked Reception around 11pm about the possibility of getting it to the room, but the Night Receptionist was clueless where he could find it, and asked to come back in the morning. This situation should not happen as the night shift members should be most experienced, and most aware of all the hotel aspects. We could not wait to do ironing until the morning so I had to do it on the bed. Thank God we had an iron in the car so I was able to prepare our outfits for the wedding the following day.

I arrived early and so left my bags at the hotel while I went about my day. I came back and my bags had been put in my room. The room smelled lovely (although I was a bit concerned my asthma might play up, it didn't). The bed was really comfortable as well and the location was not busy so roads around we're good. The shower was wonderful and big! I chose it because it was close to the train station and had to walk with my luggage there, but it was less than 10 minutes.

Un ottimo albergo facilmente raggiungibile dalla tangenziale, a 1 km dal centro in prossimità di un parcheggio pubblico coperto (per il quale è opportuno scaricare per tempo la ”app” che dà diritto ad uno sconto del 50%), ottimamente servito dai mezzi pubblici. Anche vicinissimo alla stazione per chi arrivasse in treno. Belle le camere molto ampie e confortevoli. Ottima l’offerta della colazione, l’ordine e la pulizia. Qualche pecca ne pregiudica un giudizio favoloso: la ciambella del water malferma e priva di alcuni tasselli di appoggio, la mancanza di un blocchettino e di una matita per gli appunti. Attenzioni che in un 4 stelle dovrebbero essere di casa.

Vakantiediscounter brengt ons in dit hotel. Wat onhandig gelegen hotel dat alleen via de achterkant te bereiken is. De ingang ligt aan een groot plein, ontoegankelijk voor auto’s. We lazen dat er beperkte parkeermogelijkheden zijn bij het hotel zelf en de parkeerplaatsen kosten 24 euro per nacht. Voor een of twee nachten is dit geen probleem, maar we verblijven 11 dagen dus we kozen ervoor om de nabij gelegen te gebruiken. Om daar vervolgens te komen is ern hell of a job. Granada blinkt niet uit in autovriendelijkheid. Uiteindelijk lukt het en voor € 80,- zijn we klaar. Het hotel oogt verzorgt en redelijk modern. Personeel is vriendelijk, kamers mooi en schoon. Koffie en thee op de kamer wordt iedere dag aangevuld. We krijgen bon voor spa. Deze moeten we nog benutten. We hebben alleen logies, maar de cafetaria bij het hotel ziet er leuk uit en de prijs van de consumpties is redelijk. Het hotel ligt op een te behappen loopafstand van het centrum. Met 20 minuten sta je bij de kathedraal. Voor het openbaar vervoer moet je eerst het grote plein voor het hotel oversteken.

Found it easily. The staff were very helpful. The room was very clean and a good size and the bathroom was very roomy. The bed was enormous but, as is often the case, it was 2 large single pushed together and not one double mattress. However given the size of each that wasn’t too much of a problem. The room safe is not secured to a wall but screwed to a panel in the wardrobe. It could have easily been removed had anyone got into the room. Also there was no kettle in the room but that is not unusual these days. The hotel restaurant was good and well priced with a range of interesting dishes and the staff couldn’t do enough for us. The hotel was only 10 minute stroll from the final stop of the airport bus which was great.

We are accor all members, and try to stay in accor properties wherever possible. We understand that ibis is the lower scale hotel the group offers, and do try to stay in better brands, but this is a GEM. Every interaction with staff was great - special mention to Juan who was awesome to deal with. The bed is the usual ibis 'Sweet Bed' which makes them comfortable. Good blockout blinds, and no street noise as it's a small side road. There is a rooftop pool, which I used on a nice sunny day - a nice extra for an ibis. We happened to be here on one of the nights they do live music & flamenco - if you're invited then you should do it! Had buffet breakfast which was good for 8 euros, & hubby had dinner in 1 night - very happy for EUR12.95. Getting to anywhere is easy by taxi as there's a big road just 200 meters away or use the bus. Overall I would recommend & come back.