Hotel 5 Bintang Terbaik di Guadalajara

When you read their description of that's available and you think ”we should stay here!”, you might want to think twice. They say: Enjoy our 780 sq. ft. King Deluxe Suite with a separate living area and offers a parlor with spectacular city views. Starting your day off with continental breakfast and relax in the evening with hors d'oeuvres, non-alcoholic beverages and honor bar. Includes a private bedroom with a separate shower and bathtub, queen-sized sofa bed, WiFi access, two-line phones with voicemail, nightly turndown service, wet bar. Each suite includes features from The Hilton Serenity Collection. The Serenity Bed includes an exclusive Suite Dreams mattress and box springs, Super Topper mattress pad, down duvet, Touch of Down pillows, linen program, as well as custom decorative bed throws and bolster pillow.” What we got: No mini bar (when we asked for it, they brought a refrigerator...with nothing in it.) No separate toilet and shower, it was all one room and was dirty. No lounge with hors d'oeuvres, non-alcoholic beverages and honor bar. No continental breakfast And no one seemed to care. It was so sad.

Muy cómoda cama, las almohadas podrían ser mejor, que ya no están tan esponjadas. Cuartos con dos camas tienen bañera y era perfecto para relaj**** después de estar en la Expo. Agua súper caliente. Desayuno muy amplio. Hay de todo. Me gusto mucho.

Hi, 3 Things to improve: -Bigger bottles of water in the room or 2 more bottles. -Faster room service and Bar service. -Better lightning in pool area. Nice facilities an the staff is very kind. Thanks

SALAH SATU HOTEL TERBAIK DI GUADALAJARA SANGAT BAGUS DAN BERSIH CINTA ADA PERKHIDMATAN KOSONG

Lovely old hotel. The rooms have old world charm and decor. Nice linens and comfortable beds. Well appointed bathrooms with everything you could imagine you'll need, including Ferragamo toiletries, razors, robes and slippers, etc. I was most impressed with the hotel staff. Everyone was extremely friendly and helpful. I received special care from Jaimie the concierge and Nancy at the front desk. The location is far away from the attractions and there is not much in walking distance, so prepare to taxi it. Taxis are very reasonable so it's not an issue. The hotel restaurant food was good with a decedent selection of items. Be aware that English is not widely spoken by everyone, so you might have to wait for someone to assist if you have questions. On a side note, I found that English is not as widespread in Guadalajara as in most places I've been in Mexico. It's probably because it's not exactly a popular tourist destination so there's little need to have it. On the plus side this means Guadalajara has held onto the culture very well. No pandering to foreigners. Back to the restaurant, my one complaint was a waiter there on 2 nights was sick. I was very uncomfortable having him serve me. I regret not mentioning it to management. He should not have been permitted to work until he was well. I asked him to keep his distance from me and I didn't use the pen he gave me to sign the check. He seem to take it well but it never should have happened. i did find that a lot of people are wearing masks in general there. Not the hotel staff but local people. It was good to see. The hotel grounds are lovely, the pool was in the shade most of the time and I think the lounge chair area needs more attention. The cushions had bird poop all over them and were very dirty. There are a lot of pigeons on the property too. I think it's tough to keep birds away but I did witness them eating from the breakfast buffet table. Maybe a special person should be present to shoo them away? I didn't see the gym but I'm told they do have one . All in all it was a good stay there.

I have stayed here for a week at a time about every 8 weeks since the hotel opened. It took a while to get running smoothly but now is an excellent hotel. Service is very high overall. Food is excellent and overall healthier than the surrounding hotels. Close alternatives for food at the office building next door or some smaller cafes in neighborhood behind the hotel. The suites are live and a great bathroom. These are the only rooms that have a bathtub. The corner rooms are a bit smaller and I prefer a regular room instead of the upgrade to a corner room. One complaint is the air conditioning units can be a little loud so best to run them constantly for background noise. Pool is a bit odd as it does not have many lounge chairs if you want to just lounge and lay out in sun. Exec lounge has great service now with bartender always interested in making unique drinks.

Our 2nd time in the hotel in the past 2 yrs. This time we stayed for 1 night didn't sleep at all due to the street noise until 1 am. They gave us 4th floor where you could hear everything from the busy road. Last time we were in 23rd floor was great. The pillows this time was very small and uncomfortable too. I recommend asking customer which floor they prefer and informing about noise level. Maybe better and bigger pillows should be put in use.

Very good experience, very clean and comfortable rooms! Awesome rooftop restaurant with great view

Hotel is very nice. I have one major complaint 45 MXN for a coffee pod in the room and this is not a cheap hotel. According to colleagues in Guadalajara most hotels provide free tea and coffee. Also they provide water that states ”free for use in coffee machine” so i bought my own pods (15 MXN) and used the free water. At checkout I got charge 54MXN per each bottle I used because it was only ”free for use in coffee machine WITH OUR COFFEE PODS” Shocking. Will not stay there again out of principle . Neither will anyone in my company

The hotel is in a nice location, the rooms are clean and big, but especially the hotel staff are very attentive and friendly, Victor in the restaurant section will help you in every way, even the orders that are not on the menu will come from the kitchen immediately. I would like to thank the hotel staff, especially Victor. Otel konum olarak güzel yerde, odalar temiz ve büyük ama özellikle otel çalışanları çok ilgili ve güler yüzlü, Restaurant bölümünde Victor size her şekilde yardımcı olacaktır, menüde olmayan siparişleri bile hemen mutfaktan hazırlayıp gelecektir. Otel çalışanlarına özellikle Victor'a burdan çok teşekkür ederim.