5552 Ulasan
White Swan Hotel
Pulau Shamian dan Shang Xia Jiu (Zon Pejalan Kaki) Guangzhou|0.77km dari Bai'etan River View
Given the high rating and reputation of this hotel, I was shocked by the conditions of the supposedly newly renovated rooms. I was staying at the standard room on the twelve floor , facing the historical buildings. We checked in after 10:30pm under the drizzles and chill - the outside temperature was around 10 degress.
I noticed the holes of the linen of the blinds when they were rolled down, though it could still function. Yet, the light shield was worse. It was trapped on one side and could not be let down.
The plus side was we were offered another room on the same floor immediately. Leo who helped to bring our luggage up was very polite and patient. He stayed outside our room when his colleague brought the new key of the new room and accompanied us to the new room to ensure everything was all right. He was worth 5 out of 5 for service. However, I would further explain why I only gave 4 out of 5 for service.
Yet, the new room was smaller and for any other international hotels , from my experience, would offer an upgrade of the room. This hotel did not. Thats why I gave 4 out of 5 for service.
The linen of the blinds in the new room was still far from 100%. I could still detect torn tissues , most probably because the blinds were dated. Thats why I gave a 3 out of 5 for facilities.
Cemerlang
1633 Ulasan