Guangzhou Jinxiu Xiangjiang Hot Spring City

We had a bad surprise a soon as we checked in. The room we booked was at a House aside from the hotel (there are thousands of them) and the house have 3 floors, you have to take your luggage up the stairs, depending on which floor you are. The size of the room is much smaller than they say (30-40 sqd meters) cause they show a living room in the pictures, but this is a common area for all the rooms in that house. They have carpet in the rooms and as permitted to smoke, the smell is heavy and dirty and we all got sick from sleeping 3 nights there. Because of that we even left one day before our schedule, loosing the money from the last night we didn’t use. The balcony and bathroom’s doors are glass made, so you get huge light inside the all night. We asked some fabric to try to cover it, but didn’t help much. The outdoors activities are fun, and the staff is very organized and helpful. It’s worth to visit a day, not to sleep in. I’m very disappointed with our experience. One more thing that bothers us is that every morning after breakfast they gave treats asking for us to write good reviews.

The hotel was amayzing... we had great holiday. The service of the hotel stuff was exelent ,they didnt talk in English but they add me on Wecheat and help me in everything i ask. We travel with 7 years old and 2 years old and booth had good activities . Also around the hotel have alot of adventure for older kids and adoult that was supper fun and chalanging . We enjoy and defenntly we recoment for this hotel for familes with kids that are in different age.

I enjoyed great weekend there! Beautiful surroundings, multiple choice of hot springs and good German style buffet.

This is the best hotel I have ever stayed at. They have everything you need: 50 different pools hot springs, a waterfall view, delicious food, and the best hospitality. As a foreigner in China, sometimes it’s difficult due to language barriers, but everyone here is so polite, helpful, and friendly. From the moment I checked in, I asked if it was possible to get a waterfall view, even though the room I booked didn’t have that view. The front desk lady, Zou Yingjiao, upgraded my room. She speaks English very well and was incredibly helpful. As a foreigner travelling for a short stay, we didn’t have a car for sightseeing nearby, and she helped arrange one for us. When it was time to check out, she gave me six pieces of fruit. I had trouble with a Didi driver, and she immediately came outside to help me deal with the driver and translate. She is amazing. Regarding the food, I stayed for two days with breakfast and dinner included. The first day’s dinner was a buffet, and everything exceeded my expectations. On the second day, since there weren’t many guests booked for dinner, there was no buffet, but they still provided a great variety of food and accommodated my special request for no pork. This was even better than the buffet since they could customize it to my taste and needs. The supervisors, Pen Zi Shi and Liu Min Fang, explained the ingredients and ensured everything met my satisfaction for the breakfast and dinner. Big thanks to these three ladies and others. My stay wouldn’t have been so wonderful without your assistance.

The location of the hotel is amazing, it’s in the middle of the nature. It’s spotless. The staff is very friendly and welcoming. Especially Zou Yingjiao took special care of us. She helped us like a personal assistant during our stay. The restaurant of the hotel serves excellent meals. The restaurant manager Winnie assisted us in person. She took special care of us. We loved the sea food buffet and the breakfast. Thanks to these wonderful people we had an amazing hot spring vacation. The room was very big and clean. We had a bathtub, a shower and a private hot spring pool. The bed was very comfortable. The house keeping team was very helpful they even brought us a heater. Our only disappointment was some of the hot spring pools were closed due to maintenance other than that everything was amazing.

very good staffs, good environment. excellent for family holiday!