Shangri-La Guilin

Memasuki Shangri-La, Guilin, perasaan pertama yang saya berikan adalah sangat hangat, sangat baik, dan berasa seperti di rumah! Daftar masuk adalah pada tengah hari. Ketua kaunter penerimaan tetamu, Niki, mengambil inisiatif untuk membantu kami memilih bilik dengan pemandangan yang indah, dan memperkenalkan kami kepada kemudahan makan dan hiburan hotel. Bea dari concierge menghantar buah-buahan alu-aluan kepada kami! Sarapan pagi sangat kaya, dan tukang masak menghantar roti, biskut dan jus untuk kami setiap hari. Kami juga menerima Kuih Bulan untuk Pesta Pertengahan Musim Luruh, yang sangat menyentuh hati dan akan tinggal lagi pada masa akan datang! 【Bilik Pemandangan Sungai】

Kemudahan dan halaman adalah layak untuk nama lima bintang. Tetapi perkhidmatan dan sanitasi agak teruk. Rak bagasi di dalam bilik sangat kotor. Bilik terasa sangat lembap, dengan bau apak. Lokasinya tidak begitu mudah, anda perlu menaiki teksi. Masih ada jurang antara Shangri-La dan tempat-tempat lain.

Perjalanan Guilin! Pesan Shangri-La! sangat bagus! Dari daftar masuk hingga keberangkatan, semua orang dan kakitangan sangat bersemangat! Kepelbagaian sarapan pagi yang lazat! Akhir sekali, terima kasih banyak, Cik Reese! Sangat bagus, dia akan bertindak balas dengan cepat sekiranya dia meminta sesuatu! Beri saya 👍

Sangat berpuas hati, persekitarannya baik, sikap layanan benar-benar tidak boleh dikatakan. Benar sekali memanggil perkhidmatan pelanggan di lobi. Saya tiba di hotel pada pukul 5:30 pagi. Dia menerima saya dan menjawab soalan saya dengan sopan dan serius. Setelah menghantar saya ke bilik, saya menukar bilik dua kali berulang-ulang, dan dia berdua menyelesaikannya dengan sangat cepat dan sabar menurut permintaan saya, dan secara khusus menunjukkan kepada saya meja sarapan hotel, memesan sarapan untuk saya terlebih dahulu, dan memberitahu saya bahawa jika anda mempunyai sebarang pertanyaan semasa menginap, anda boleh menghubunginya bila-bila masa. Terima kasih banyak - banyak. Saya harap akan datang lain kali. Guilin masih boleh bertemu dengan anda.

Semasa percutian musim panas, saya membawa anak-anak ke Guilin untuk perjalanan. Saya memilih bilik Horizon Club. Jenis bilik ini dilengkapi dengan "Happy Hour" dan bufet teh petang (tersedia pada jam 5-7). Daftar masuk pada pukul 4:30, Miss Sienna sangat lembut dan ramah di kaunter penerimaan tetamu, dan memberitahu saya bahawa saya boleh check-out sebelum jam 4 esok (tepuk tangan di sini) dan bermain Guilin Gongshu, atau adik lelaki yang dapat menolong saya . semangat. Katilnya sangat besar! Cukup untuk keluarga empat orang, sarapan juga banyak. Hotel ini mempunyai pintu kecil, anda boleh pergi ke Sungai Lijiang. Sangat berpuas hati dengan hotel, akan datang lain kali!

The room had a great view, gave a retro old vibe which is nice, but the amenities were just too old. It really needs renovation and more attention to cleanliness. The staff was nice, check-in and-out was fast and smooth. It was not what I expected, probably will not stay here again.

The view is fabulous and accidentally there is fireworks in mid-night right in front of the room. The experience is fantastic with the super big bed which could serve for 4 people.

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a "signature Asian" massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

Shangrila international standard never disappoint me. Thank you n keep up the good work.