Mercure Hai Phong

Ulasan Mercure Hai Phong

Mercure Hai Phong

12 Lạch Tray, Street, Ngô Quyền, Haiphong, VietnamLihat Butiran Hotel
Mercure Hai Phong
Mercure Hai PhongMercure Hai PhongMercure Hai Phong
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.5/5
Hebat
118 ulasan
Ulasan yang disahkan
Persekitaran4.5
Kemudahan4.3
Perkhidmatan4.7
Kebersihan4.6
Tapis mengikut:
Atur mengikut:
Semua ulasan(118)
Ulasan positif(114)
Ulasan dengan gambar/video(31)
Penginapan yang hebat!(29)
Tuan rumah yang peramah(26)
Bersih dan kemas(18)
Bilik yang hebat(12)
Lokasi yang baik(11)
Lokasi yang sesuai(9)
Pemandangan baik(7)
Ulasan kurang baik(4)
Thriving JJ
Bilik Superior King
Menginap pada Okt 2024
Bisnes
33 ulasan
4.2/5
Sangat Baik
Disiarkan pada 17 Nov 2024
Nicer access to downtown of Hai phong area.luxurious vibe and exceptional services! Everything was terrific!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Pengguna Tanpa Nama
Bilik Superior King
Menginap pada Mei 2024
Bisnes
99 ulasan
4.7/5
Menakjubkan
Disiarkan pada 27 Jun 2024
Nice modern hotel. The bed backrest is not clean. For some smell.
Terjemah
Jawapan daripada Pihak Penginapan: Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, hygiene, view from the rooftop swimming pool, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Sincerely yours,Linh Chi (Candy)Guest Experience Manager
Brian
Bilik Superior King
Menginap pada Nov 2024
Bisnes
3 ulasan
4.7/5
Menakjubkan
Disiarkan pada 18 Jan 2025
Had a good customer experience when I got an issue.
Terjemah
Jawapan daripada Pihak Penginapan: Reply from the property:Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
M. Waters
Bilik Superior King
Menginap pada Nov 2023
Bisnes
20 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Dis 2023
Lovely staff and clean room. Good location. Convenient to travel around.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive
Pengguna Tetamu
Bilik Superior King
Menginap pada Feb 2024
Bisnes
49 ulasan
3.2/5
Disiarkan pada 22 Mac 2024
The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir,Thank you for your recent stay at Mercure Hai Phong as well as taking your time to share your comments and observations with us.We are disappointed to read about the shortcomings you have experienced during your stay. Please know that we truly value your constructive feedback, as they will only help us to continue to improve and strive to provide the best guest experiences. Your comments have been shared with hotel management and our engineering team is working on the issue. If possible, we would like to have more information, such as your room number and staying period, so that we can look more specifically. We also truly ask for your understanding that seasonal high air humidity could be part of the cause. Please rest assured we will do our utmost to improve it and sincerely hope that you will not be let down in your future visits. Thank you for leaving feedback, I wish you a very good day and we look forward to welcoming you back soon!Linh Chi (Candy)Guest Experience Manager
Twin A
Bilik Superior Twin
Menginap pada Jul 2023
Bisnes
33 ulasan
5.0/5
Luar Biasa
Disiarkan pada 21 Ogo 2023
Hotel is clean and helpful staff but quite surprise with small entry to hotel lobby.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards,
Pengguna Tanpa Nama
Menginap pada Jun 2023
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 19 Ogo 2023
Really good hotel with excellent customer service and convenient location
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards,
Kiu
Bilik Superior King
Menginap pada Okt 2023
Solo
12 ulasan
5.0/5
Luar Biasa
Disiarkan pada 30 Nov 2023
Excellent service with the front desk . I can’t believe that they book the limousine back to Hanoi under my request. The room is super clean and nice . By the way , the breakfast is awesome with variety of choices.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir,Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Best regards,Linh Chi E-Commerce Executive
MalayJason
Bilik Superior King
Menginap pada Apr 2024
Melancong bersama rakan
53 ulasan
5.0/5
Luar Biasa
Disiarkan pada 26 Mei 2024
Very good value for money, location are great.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo E-Commerce Executive
Pengguna Tetamu
Bilik Superior King
Menginap pada Sep 2023
Bisnes
14 ulasan
5.0/5
Luar Biasa
Disiarkan pada 7 Okt 2023
Very nice stay, we got a complimentary birthday card and cake on the special occasion. Very clean and comfortable
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir/Madam,Thanks for staying in Mercure Hai Phong. We're glad to receive feedback about your good experience. And we hope Mercure Hai Phong'll be the priority choosing for you and your family. Best regards, Chi Ngo (Ms) E-commerce Executive Mercure Hai Phong
Ntastyles
Bilik Superior King
Menginap pada Okt 2024
Solo
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Nov 2024
Good services
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future.Sincerely yours,Quynh Anh - Revenue & Reservation Agent
Messi_goat
Bilik Superior King
Menginap pada Apr 2024
Bisnes
9 ulasan
4.0/5
Sangat Baik
Disiarkan pada 8 Jun 2024
Nice experience.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo Commerce Executive
연령미상
Menginap pada Feb 2023
Solo
15 ulasan
5.0/5
Luar Biasa
Disiarkan pada 7 Apr 2023
good good goodgood good good good good goodgood good good good
Terjemah
Jawapan daripada Pihak Penginapan: Dear 연령미상, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Ms. Ngoc (E-Commerce Executive)
Ognjen Vignjevic
Menginap pada Jan 2023
Bisnes
5 ulasan
4.5/5
Hebat
Disiarkan pada 26 Feb 2023
Perfect hotel for business trip. Very happy and will go there again
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ognjen VignjevicThank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best Regards,Ms. Ngoc (E-Commerce Executive)
Pengguna Tanpa Nama
Menginap pada Sep 2022
Keluarga
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 19 Nov 2022
A trusted chain hotel that lives up to the name no matter where you go. Great price, great location and friendly staff. Will stay again.
Terjemah
Jawapan daripada Pihak Penginapan: Dear valued guest, Thank you so much for your nice compliment. This motivate us a lot so we can do better and better in the future. Hope to welcome you again in the future. Have a nice day. Ms. Ngoc (E-Commerce Executive)