Mercure Hai Phong

Ulasan Mercure Hai Phong

Mercure Hai Phong

12 Lach Tray Street, Le Chan Ward, Haiphong, VietnamLihat Butiran Hotel
Mercure Hai Phong
Mercure Hai PhongMercure Hai PhongMercure Hai Phong
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Ulasan Tetamu

9.2/10
Great
172 ulasan
Ulasan yang disahkan
Location9.1
Amenities9.0
Service9.4
Cleanliness9.4
Tapis mengikut:
Susun mengikut:
All reviews(172)
Positive reviews(170)
Reviews with photos/video(48)
Awesome stay(34)
Delicious breakfast(15)
Perfect for business trips(7)
Loved the view(7)
Clean pool(7)
Great swimming pool(7)
Small room size(6)
Located downtown(4)
Negative reviews(2)
Guest User
Superior King Room
Daftar masuk pada Sep 2025
Couple
6 ulasan
9.0/10
Great
Disiarkan pada 10 Okt 2025
Overall, if there are any issues encountered, the hotel manager will respond quickly and take appropriate action. For example, when I mentioned that the WiFi signal was weak and unstable during check-in, the hotel manager arranged for a room change. Upon inquiry, I discovered that the room allocation and distance would affect WiFi reception. The hotel staff then suggested that for future stays, I could make a note requesting a room with better WiFi reception. This stay from October 3rd to October 9th was also quite good. Unfortunately, my wife and I only learned about the hotel's structural issues on October 7th, and since my wife had too much luggage, we didn't want to change rooms again. We will be staying again soon in the future.
Jawapan daripada Pihak Penginapan: Dear Mr. Ngai Kong Wong,Thank you very much for taking the time to share your thoughtful feedback and for your continued trust in Mercure Hai Phong.I truly appreciate your kind understanding regarding the challenges you experienced, and I appreciate your recognition on my promptly assist. Your comments are very valuable to us and help us improve to better meet your expectations.For your upcoming visits, please feel free to book directly with your membership account. This allows us to recognize your previous stays and arrange a room that best suits your preferences, along with special member discounts.Thank you once again for your patience and continued support. We sincerely look forward to welcoming you and your wife back soon.Warm regards,Linh Chi (Candy)Quality Assurance ManagerMercure Hai Phong
Guest User
Superior King Room
Daftar masuk pada Nov 2025
Family
2 ulasan
10/10
Outstanding
Disiarkan pada 27 Dis 2025
Stayed here multiple times now and think it is great. Excellent location, quite clean rooms for Vietnamese standards.
Jawapan daripada Pihak Penginapan: Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong and sure to send our staff your kind review. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)
Guest User
Studio King Apartment
Daftar masuk pada Dis 2025
Business traveler
7 ulasan
8.0/10
Very good
Disiarkan pada 9 Feb 2026
The room was clean and comfortable, and the staff were very friendly and helpful.
Jawapan daripada Pihak Penginapan: Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong and sure to send our staff your kind review. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)
Anonymous User
Superior King Room
Daftar masuk pada Jan 2025
Business traveler
130 ulasan
10/10
Outstanding
Disiarkan pada 1 Mac 2025
Breakfast spread is decent. Staffs are friendly. Roof top bar is closed?
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Guest User
Superior King Room
Daftar masuk pada Mei 2025
Business traveler
3 ulasan
8.5/10
Very good
Disiarkan pada 1 Ogo 2025
Staff is helpful and facilitated a quick check in and check out. Although it is surprising that the hotel does not have any iron for clothes.
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for your valuable feedback and for taking the time to share your experience with us. We’re pleased to hear that you appreciated the efficient check-in and check-out process, as well as the service provided by our team. Regarding your comment about the iron and ironing board, please kindly note that, for safety reasons, these items are not pre-set in guest rooms. However, they are readily available upon request at any time during your stay. Should you require them in the future, please feel free to reach out to our staff, and we will be more than happy to arrange them for you promptly.We sincerely appreciate your understanding, and we look forward to welcoming you back for another pleasant stay.Best regards, Quynh Anh - Reservation & Revenue Agent
cmlee
Superior King Room
Daftar masuk pada Ogo 2025
Business traveler
4 ulasan
10/10
Outstanding
Disiarkan pada 14 Sep 2025
nearby is happening and convenient for business and leisure travel
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you very much for your review. We are very glad that you had had a good stay at Mercure Hai Phong. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)
Guest User
Superior King Room
Daftar masuk pada Feb 2025
Business traveler
19 ulasan
9.5/10
Amazing
Disiarkan pada 18 Mac 2025
Hotel buffet spread is nice and quite a variety. Bed is comfy and hotel is clean. Hotel downstairs got eatery and brew beer restaurant with food. Overall, i am very satisfy with this hotel. The staff are friendly as well.
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Guest User
Superior King Room
Daftar masuk pada Feb 2025
Solo traveler
1 ulasan
10/10
Outstanding
Disiarkan pada 5 Mac 2025
Highly recommended. Everything is excellent. Great value for the price
Jawapan daripada Pihak Penginapan: Dear Ms. Judy Dung, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Guest User
Superior King Room
Daftar masuk pada Okt 2024
Business traveler
69 ulasan
8.5/10
Very good
Disiarkan pada 17 Nov 2024
Nicer access to downtown of Hai phong area.luxurious vibe and exceptional services! Everything was terrific!
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Guest User
Superior King Room
Daftar masuk pada Nov 2025
Business traveler
2 ulasan
10/10
Outstanding
Disiarkan pada 14 Dis 2025
Mr. Tien is very good
Jawapan daripada Pihak Penginapan: Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong and sure to send our staff Mr. Tien your kind review. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)
Guest User
Superior King Room
Daftar masuk pada Nov 2024
Business traveler
3 ulasan
9.5/10
Amazing
Disiarkan pada 18 Jan 2025
Had a good customer experience when I got an issue.
Jawapan daripada Pihak Penginapan: Reply from the property:Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
M. Waters
Superior King Room
Daftar masuk pada Nov 2023
Business traveler
31 ulasan
10/10
Outstanding
Disiarkan pada 18 Dis 2023
Lovely staff and clean room. Good location. Convenient to travel around.
Jawapan daripada Pihak Penginapan: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive
Artdreamer87
Superior King Room
Daftar masuk pada Mei 2025
Solo traveler
20 ulasan
9.5/10
Amazing
Disiarkan pada 8 Jun 2025
Nice place and clean.
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)
Guest User
Superior King Room
Daftar masuk pada Jul 2025
Business traveler
7 ulasan
10/10
Outstanding
Disiarkan pada 26 Ogo 2025
Very nice stay
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you very much for your review. We are very glad that you had had a good stay at Mercure Hai Phong. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)
Guest User
Superior King Room
Daftar masuk pada Feb 2024
Business traveler
82 ulasan
6.5/10
Disiarkan pada 22 Mac 2024
The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.
Jawapan daripada Pihak Penginapan: Dear Sir,Thank you for your recent stay at Mercure Hai Phong as well as taking your time to share your comments and observations with us.We are disappointed to read about the shortcomings you have experienced during your stay. Please know that we truly value your constructive feedback, as they will only help us to continue to improve and strive to provide the best guest experiences. Your comments have been shared with hotel management and our engineering team is working on the issue. If possible, we would like to have more information, such as your room number and staying period, so that we can look more specifically. We also truly ask for your understanding that seasonal high air humidity could be part of the cause. Please rest assured we will do our utmost to improve it and sincerely hope that you will not be let down in your future visits. Thank you for leaving feedback, I wish you a very good day and we look forward to welcoming you back soon!Linh Chi (Candy)Guest Experience Manager