Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group

Our trip to Nainital and Neem Karoli Baba was truly unforgettable, and a huge part of that was our stay at Fortune Walkway Mall, Haldwani - a Member of ITC’s hotel group. It was, without a doubt, the best stay we’ve ever had! From the moment we walked in, we were welcomed into an atmosphere that felt warm, inviting, and luxurious without being overwhelming. The ambience of the hotel is beautiful – modern, yet with a cozy touch that makes you feel instantly at home. The rooms were very spacious (not like usual hotel room), clean, and thoughtfully designed, and the food? Simply outstanding. But the real highlight of our stay? The people. Every single staff member went above and beyond to make sure we were comfortable and happy. Two people, however, stood out and became more than just staff members to us – Neha and Babita. Let me start with Neha, who works at the reception. From the moment we arrived, she became like a part of our family. Neha took care of everything – our travel arrangements, room preferences, and every little detail. She patiently answered all our questions, helped us plan our itinerary, and even assisted us with bookings. But it wasn’t just what she did; it’s how she did it. Her kindness, professionalism, and genuine care made us feel so special. And then there’s Babita, who completely stole my mom’s heart! She manages the Food & Beverage section, and her warmth and energy were unmatched. Babita treated us like family, ensuring every meal was perfect and that we were comfortable throughout. She’s one of those rare people who lights up a room with her positivity and kindness – an absolute gem of a person. Both Neha and Babita turned what could have been just a good stay into an unforgettable experience. These two incredible women are true assets to the hotel, and their dedication and kindness will stay with us forever. We’ve stayed in many hotels before, but rarely have we come across staff members as genuine and dedicated as these two. The hotel itself is perfectly located – just 20 minutes from Haldwani Railway Station and about an hour from Pantnagar Airport. It’s also incredibly affordable compared to other options, yet the quality of the stay is far superior. The views from the hotel are gorgeous, the service is quick and efficient, and the overall experience was flawless. ITC hotels have always been a favorite of ours, and Fortune Walkway Mall proved why. If you’re planning a trip to this region, I cannot recommend this hotel enough. The people, the food, the comfort, and the memories you’ll make – everything will exceed your expectations. And if you’re lucky enough to meet Neha and Babita, you’ll know exactly what I mean.

It’s been a pleasurable experience staying in itc fortune hotel haldwani. Stay is very comfortable and staff is very polite and helpful, specially front desk team like Neha always supportive.............................................

Fortune walkway Mall Haldwani is a home away from home. I have been their patron for work and family outings they have always catered to all my expectations. Wonderful experience. Their front office especially Ms Neha Dosad , is so very helpful to set up everything for the guests.

Very good and polite staff.lovely ambience.food quality 👌worth staying.Rohit and Devyanshi these 2 staff members....very supportive. Special mention. Must give a try...............thanks fortune walkaway.for making stay .recommended

Great Hotel in a small city like Haldwāni. Excellent location and staff. I would specially like to thank Ms. Sakshi ji( front desk), Mr Rohit and Rajendra ji in the restaurant for their helpful service and making our stay comfortable. Would love to visit again!

The Experience was awesome, got sound sleep after too long. A class Hygiene, politeness of staff and wonderfull food. Fragrance, peace, soothing music, ambience and much more.. Very very calm place. Love to visit again whenever get chance.