Hotel berhampiran Hangzhou Community University, Hangzhou

We stayed in the loft, which was a very comfortable stay. My 4 year old son was unwell during our stay. He first vomited over the sofa and then had a nosebleed on the bed. We felt so apologetic but the staff were so kind and accommodating. They sent cleaning staff immediately to clean the mess and another staff member visited our room to make sure our son was OK. The location is very convenient, with many convenient stores and restaurants nearby. I highly recommend this hotel for Hangzhou.

Room is very well sized and we got a nice street view as well. Cleanliness is top-notch, and so is the service from the hotel staff. We are walking distance to Westlake, a mall and conveniently located right above an interchange metro station with 2 lines. Hotel room is modern design with many amenities available like a common hall to eat/hang out, laundry room with detergent, gym. There is also a roof top garden that boasts a great view of the west lake. 小张 from the front desk has helped with our check out procedures and was generally very helpful and nice. 小李 also assisted us with our bags when loading into the didi. Grateful for their help. Overall, very well located hotel with amazing room and cleanliness. Very good staff too! Highly recommend this hotel when visiting Hangzhou.

Hotel is very well located to the West Lake. Approx 15 mins walk. It is close to the night market and also a number of food halls. There is a coffee shop right downstairs on the right hand side of the hotel which makes great coffee. There is also 7/11 shop. Metro is also downstairs less than a min walk away. First impression checking in wasn’t great - English on checking in was difficult. Probably due to slight language barrier felt not as warmly welcomed as other hotels. I expect hotels that receive foreigners should have basic level check in. They also were very particular on how who should go into each of the three rooms but I said it we will sort this out between us. After that it was fine we went to our rooms. Rooms are quite outdated and could do with a bit of an upgrade especially with handles coming loose. Rooms come with bath robes, tooth brush, toothpaste, combs, Ted Baker toiletries (shampoo, conditioner and shower gel) and slippers. They also provide water bottles daily and there are ones you can take free as you head out towards the lift which is a nice touch. The hotel housekeeping staff were the best despite language barrier they were very polite, courteous and professional. Very helpful as well. There was a housekeeping lady who came to help us with wifi as we did not have a China mobile number and she also knew we had three rooms booked. She helped with two of the rooms and asked if the other room needed help but they didn’t. There isn’t much of a place where guest can relax as they come back to the hotel. There is a small space on the left hand side as you enter the hotel which has a football table, toy dispenser machines, limited seating area. For anyone who wants good location to West Lake I would say this is it. However I think there are better hotels out there. Closeness to food and restaurants is a bonus. Rooms are clean but could do with an upgrade. It’s weird to have a window in the shower room that is directly onto the room as doesn’t give much privacy if all lights on. Overall 8/10

Bilik sangat bagus dan besar. Nilai untuk wang. Bilik adalah seperti gambar yang ditunjukkan. Saya suka bilik mandi yang mempunyai lantai yang agak tinggi. Suka gel mandian dan syampu mereka. Bau yang hebat dan berkelas. Perkhidmatan yang hebat. Mampu menghantar barangan membeli-belah dalam talian lebih awal daripada masa ke hotel. Mempunyai pusat membeli-belah berdekatan. Akan memilih hotel ini lagi jika kembali ke Hangzhou!!

WE EXTENDED OUR STAY, needless to say more… This hotel is on TOP of our staying list throughout the whole two weeks holiday in China. So so spacious for four of us. The room has two separate areas, each has it own bathrooms. Nice view over seeing the lake. It is right next to 西湖 and all the shopping malls…. Even close to 河坊街 and etc… Breakfast can only considered acceptable though. Just the location and the room, i would return for it. highly recommended

The hotel is located strategically , in the middle of the city, near the subway and West Lake. Going to the places of interest is fairly easy from this hotel as the location of the subway/metro is nearby. Walk out of the hotel, turn right, and walk down straight. In less than three minutes, you can see a large shopping centre on your right. Next to Muji is Longxiangqaio, the subway station (Exit D). The direction to West Lake from the hotel is also the same going to the subway station. Instead of turning to the right, just continue walking straight and you can see the lake in less than 5 minutes. Since the hotel is located in the city centre, food options are plentiful with many restaurants, cafes and department stores. The most interesting part of the hotel for me is the rotating restaurant located on the 20th floor, where buffet breakfast is served. If the weather is good this place is good to view the beautiful lake and sunrise. The choice and selection of food here is fantastic ranging from Chinese food and Western food. The hotel is awesome for its facilities. There are a number of restaurants and a gym area. The hotel staff are very friendly and helpful. The consige was very helpful when we enquried for a map of Hangzhou and provided good advice on interesting places to visit. When I checked out of the hotel, the staff also provided a parting gift. I received a massage brush while my friend was given a cute keychain. I highly recommend this hotel.

Excellent location, near all the main shopping area and lake, plus the side street was also cool, with many shops and restaurants. Room was a nice size, however, I feel the bed sheets had not been changed from the previous guest as they were all creased. I showed the woman on the front desk who spoke excellent English, she arranged to get them changed. Breakfast was ok. Gym was very small, so a little disappointing. The location made the stay more enjoyable, overall it wasn’t bad.

Hotel ini betul-betul di pintu masuk kereta bawah tanah Lokasinya hebat dan sangat mudah! Kemudahan: Hotel ini dibuka tahun lepas. Kemudahan bilik ini dilengkapi dengan tandas pintar, TV projektor, peti sejuk, tab mandi, dan lain-lain, serta meja solek dan sofa untuk kami Biliknya besar dan pengalamannya sangat hebat! Kebersihan: Keadaan kebersihan sangat baik, ibu saudara melakukan kebersihan tepat pada masanya, dan bekalan pergigian, air mineral, dan uncang teh yang disediakan di dalam bilik diisi semula tepat pada masanya! Perkhidmatan: Perkhidmatannya juga sangat baik. Meja penyambut tetamu sangat bersemangat Sebarang masalah diselesaikan tepat pada masanya. Mereka juga memberi kami sarapan pagi ***a Barat. Kualitinya juga sangat bagus. Secara keseluruhan, harga di luar jangkaan Dengan standard dan perkhidmatan hotel lima bintang, saya pasti akan menempah di sini lain kali saya datang ke Hangzhou!

Secara keseluruhannya mempunyai pengalaman yang indah. Kakitangan sangat mengalu-alukan dan menampung sejak saya tiba. Bilik itu bersih dan serba lengkap, menampilkan semua kemudahan yang saya harapkan. Katilnya sangat selesa, dan hiasannya moden lagi selesa. Lokasi hotel ini sempurna, terletak berhampiran dengan tarikan utama, restoran dan pengangkutan awam. Hidangan sarapan pagi setiap pagi adalah lazat dan menawarkan pelbagai pilihan untuk memenuhi setiap citarasa. Walau bagaimanapun, terdapat satu isu yang sedikit menjejaskan penginapan yang sempurna: kalis bunyi. Malangnya, bunyi bising dari lorong dan bilik bersebelahan agak ketara, terutamanya pada waktu malam. Ini menjadikannya agak mencabar untuk mendapatkan tidur malam yang lena sepenuhnya. Walaupun kesulitan kecil ini, saya masih sangat mengesyorkan untuk perkhidmatan yang cemerlang, lokasi utama dan keselesaan keseluruhannya. Saya dengan senang hati akan tinggal di sini lagi, berharap kalis bunyi boleh dipertingkatkan pada masa hadapan.

I recently stayed at the Holiday Inn Express West Lake East Hangzhou and had a great experience. The hotel is in a perfect spot, right next to a metro station, making it super easy to get around. It's also close to beautiful spots like West Lake and Lingyin Temple, which are just a short trip away. The rooms are really spacious, bed size are bigger than usual. Plus, they're super comfy, making it a great place to relax after a day of exploring. Overall, it's a fantastic place to stay if you're visiting Hangzhou.