City West Tourist Hotel (West Lake Hubin Branch)

Well located at Fengqi Rd. You can exit by D2 or B, personally we feel B is better. Escalator at D2 was on repair, we had to lug luggage up the stairs, was bad. You don't see hotel name right outside, it is situated inside Zhejiang Hotel. Took us a while to find cos we asked the porter. Wulin Market is right bhind, lots of bbt options. Drinks inside mini bar are complimentary. Didn't get to eat the fruits cos not free to eat.

小张 service was excellent. If there is a 5.1 Stars rating, I will give it. I am totally impressed from the room to the toilet to the morning breakfast restaurant. Initially I was skeptical about this hotel as it looks too good to be true. Cleanliness. Spotless. The feel and the area to me is very clean and tidy. Very comfortable. Location. Near to metro, Feng qi station. About 30m away. Didn't take it but if u are looking for a hotel near a metro, no hesitation Service. From front desk to the hotel staffs, they are all very professional. Amenities. For anyone looking for a hotel with washing machines, there are 4 wash machines and 4 dryers at level 5. At level 8, there are 1 dryer and 2 washing machines. Good if u need a chance to wash your clothes before continuing with the next leg.

The staff were very nice and meticulous. Even though we had checked out and returned to collect our luggages, she noticed my plastic bag of dirty clothes (cos we went to freshen up at a spa) and asked me if I needed a bigger eco bag. Such customer service is hard to come by! I was indeed impressed. Very worth it to stay here as it is close to Metro, has a good buffet spread and the rooms were nice and spacious (there even is a first aid kit in the room!). There is a common area with tv, microwave and other amenities, self service washing machine and dryer. I definitely will revisit if I ever come back to Hangzhou!