Hotel 4 bintang Hangzhou yang Popular

Lovely stay, as always, for the Citigo chain. Hotel location is close to Kerry Center and a short drive from West Lake. Staff is friendly and accomodating. Our room was located very close to the street and there was a lot of traffic noise. We were able to use the ear outside provided. Our room did not have the black out curtins that some Citigo locations have. But otherwise, the room layout was nice and the hotel was just as expected. We always choose to stay with Citigo, regardless of what city in China we visit!

The hotel is located in a quite strategic location and it was at Exit B on Ding an road station. There was an upward escalator only but none downward escalator. Therefore, if you have big luggage then please be informed. The hotel lobby seems very stuffy. Feeling breathless if it stays there for a longer period. During registration, there was constant interruption from the travel agent promoting their package which is truly annoying. I was a bit disappointed as I came here to celebrate my birthday during my stay. No upgrade or special or compliment offered by the hotel which is truly disappointing despite the fact that I did mention it on my booking. However, the room was spacious. Strong aircon with a good strong shower. The room was equipped with an air purifier and even disinfectant machine. Disposable toothbrushes and indoor shoes were given as complimentary. A comfortable bed with two big pillows per bed. My room doesn't come with breakfast. In house guests will only need to pay 36 RMB to dine in. However to me, the food was simple and there was not much variety. You can actually check the foods before deciding to dine in. Overall the stay with Merchant Marco Edgelake hotel is still considered pleasant. Front counter staff needs to improve their services. Travel agent staff should not interrupt the guest while during registration. Be professional.

Excellent location, easy to get around. It takes about 10mins to get to the shopping malls, about 5mins to the metro station, a bus stop in front, really convenient! Room was not big but cozy and clean. Service was great. Breakfast had a variety and was enjoyable. Breakfast service could be improved; fruits, some foods, and drinks were not replenished so those who came in the last hour had a few choices.

The Merchant Marco is my go-to hotel whenever in Hangzhou. Nice, clean, spacious rooms, friendly staff, & a location that can't be beaten for tourists - fit with an excellent view from the roof terrace - and all at a more than reason price.

Great hotel in Hangzhou! Flew in to Shanghai on a redeye before taking the bullet train to Hangzhou. Happy that the hotel allowed us early check-in so that we could get some rest. Room is spacious and clean, with great amenities, with free snacks and drinks. The hotel had a robot butler to send up extra water and tea. Location is great along Yanan Road, near West Lake and metro, although we took Didi all the time. Overall, will be glad to stay here again if we ever return to Hangzhou.

A very nicely located hotel near Hangzhou East. I would say the few problems I noted is a poor air conditioning, but the worst was the elevator which you could wait several minutes. There’s a problem with the programming.

去浙江大學最好的賓館！我強力推薦！前台史棟元高效快速給我預訂了好房間！我非常喜歡！因為浙大的賓館，洗澡間的排水通暢！相比很多酒店，浙大做得極好！床單、被套純棉極舒服！臨走時客房人員還給了我紙，給了温暖的服務！

The hotel is very near the shopping street near West Lake, which is super convenient to every attraction we want to visit. Metro is a stone throw away. The housekeeping staff is friendly. We are not able to adjust the temperature in our room, only giving out warm air, making our room 31 degrees hot for all 3 nights. Luckily, we visited during winter and was able to open the winter to make the room cooler. The breakfast is ok, not many selections. The doors of the toilet and shower are translucent, and you will be able to see each other. Hence, it is not advisable if you are going with friends.

Breakfast was lousy, nothing much to eat. Room is small and the wall is dusty despite it being just cleaned before we checked in. Need to wait very long for hot water at the basin tap in the morning. Bathing area water pressure is not strong enough. Staff at concierge makes us pay more for adjacent rooms and did not offer free upgrade unlike other hotels. Only good point about the hotel is we can request for free items such as mosquito repellent and eye masks, and they are delivered by the robot. If the items are not available, there is no follow up from the staff. There is smart toilet bowl. Location is near railway station but not near train station.

Couldn't have wished for a better stay! ❤️ Spacious rooms, friendly staff, and an excellent breakfast buffet in a revolving restaurant on the 20th floor. Last but not least, the Friendship Hotel is located in the direct vicinity of both the West Lake and the metro line to both railway stations. Tip: book a room with lake view! Thank you, Friendship Hotel, we look forward to our next visit.