Hotel 4-Bintang di Sétif, Algeria

Well positioned hotel, impeccable room, excellent breakfast. We stayed only one night but we were impressed by the cleanliness and the friendly staff. It has the advantage that it is positioned close to the mall and tourist attractions. I warmly recommend it.

I booked at the Novotel Hotel in Setif, Algeria on May 27th 2023 for 5 nights. I am a platinum level member with Accor- which means I stay a lot with Accor. Most hotels have issues but this this Novotel has huge issues: 1. They lie. They put me in an executive room when they told me that they upgraded me to a Junior Suite. Also I asked for sleepers but they said they don’t have those in this hotel. When I complained on my last day about other issues, slippers miraculously appeared in my room. 2. They give only one Towel, one coffee per night no matter what you request or beg. 3. Only one lemonade per stay. 4. The bath robe was brought on the first day then taken away again. 4. You cannot talk to management before 10 am, because they don’t show up until them or perhaps the staff is too scared to tell them. 5. Whatever you ask for ( eg a good coffee), they make sure that you can pay for it before they bring anything. I asked for a little salt and it was given to me in an aluminium paper instead of a normal salt container ( because it was after 10.30 pm). Very strange behavior. 6. All staff seem to be scared and take no initiatives 7. All management is absent. I am still shocked from my stay at this hotel. The senior Manager ( who was sent from France) should be fired first. New manager should bring new management team and new staff. From there I stayed at the Sofitel Arc de Triomphe. Amazing hotel and amazing staff. Perhaps new management at Novotel should be sent there first to learn how to deal with customers, especially loyal customers. I will never stay at any accor hotel again in Setif. It is a disgrace to the accor brand.

Very good provincial hotel in the center of town. Staff are friendly and service minded. Rooms are compact but modern and clean. There is a gym with weights and some machines open 24 hours. Free WIFI works well as long as you remove your VPN. Note that some rooms will hear the call to prayer from the mosque and others the sound of planes and the rumbling of the pram so I would advise bringing ear plugs. You can’t change the setting for air conditioning or heating yourself as it’s set centrally. But the staff will come and adjust it for you if you ask. Best is the food in the restaurant. They have a terrific dinner buffet which includes loads of salads, hot dishes and Algerian dessert samplers. Vegetarians will be very happy. The breakfast buffet was also good despite it being Ramadan with hard boiled eggs, scrambled eggs, salad, cereal and fruits and fruit salad on offer.

Well positioned hotel, impeccable room, excellent breakfast. We stayed only one night but we were impressed by the cleanliness and the friendly staff. It has the advantage that it is positioned close to the mall and tourist attractions. I warmly recommend it.

I booked at the Novotel Hotel in Setif, Algeria on May 27th 2023 for 5 nights. I am a platinum level member with Accor- which means I stay a lot with Accor. Most hotels have issues but this this Novotel has huge issues: 1. They lie. They put me in an executive room when they told me that they upgraded me to a Junior Suite. Also I asked for sleepers but they said they don’t have those in this hotel. When I complained on my last day about other issues, slippers miraculously appeared in my room. 2. They give only one Towel, one coffee per night no matter what you request or beg. 3. Only one lemonade per stay. 4. The bath robe was brought on the first day then taken away again. 4. You cannot talk to management before 10 am, because they don’t show up until them or perhaps the staff is too scared to tell them. 5. Whatever you ask for ( eg a good coffee), they make sure that you can pay for it before they bring anything. I asked for a little salt and it was given to me in an aluminium paper instead of a normal salt container ( because it was after 10.30 pm). Very strange behavior. 6. All staff seem to be scared and take no initiatives 7. All management is absent. I am still shocked from my stay at this hotel. The senior Manager ( who was sent from France) should be fired first. New manager should bring new management team and new staff. From there I stayed at the Sofitel Arc de Triomphe. Amazing hotel and amazing staff. Perhaps new management at Novotel should be sent there first to learn how to deal with customers, especially loyal customers. I will never stay at any accor hotel again in Setif. It is a disgrace to the accor brand.

Very good provincial hotel in the center of town. Staff are friendly and service minded. Rooms are compact but modern and clean. There is a gym with weights and some machines open 24 hours. Free WIFI works well as long as you remove your VPN. Note that some rooms will hear the call to prayer from the mosque and others the sound of planes and the rumbling of the pram so I would advise bringing ear plugs. You can’t change the setting for air conditioning or heating yourself as it’s set centrally. But the staff will come and adjust it for you if you ask. Best is the food in the restaurant. They have a terrific dinner buffet which includes loads of salads, hot dishes and Algerian dessert samplers. Vegetarians will be very happy. The breakfast buffet was also good despite it being Ramadan with hard boiled eggs, scrambled eggs, salad, cereal and fruits and fruit salad on offer.