Hotel Mesra keluarga di Hanoi

Its classic elegance and legendary hospitality create a truly exceptional stay. The spacious rooms and indulgent spa ensure a relaxing and comfortable stay. The picturesque gardens with the largest swimming pool in the city offer a welcome respite in the heart of Hanoi. Its location next to Thu Le Lake is perfect for exploring the city's major sights. Highly recommended

The hotel was stunning and the staff were overly friendly. The room was clean and best bed/mattress ever!!! A little disapointed as we had booked the Chic Deluxe Room which on the site shows there is a window with a view and a beautiful bathtub, however we got a room that had no bathtub and the window was just pretend with the view of the side of the building. When we checked in and realised it was too late and not worth mentioning as we were only there one night. Other than that, couldnt fault the hotel

I had a memorable stay at Splendid hotel. We were upgraded to a room with a balcony by Mr. Harry. The hotel has a very good location so it was very convenient for us to move around. When we returned from our trip, the staff offered us tea and coffee. It's free every day. The breakfast was great and the staff were also very kind and enthusiastic. So I booked another room for next year. Looking forward to our next stay at Splendid Hotel

The hotel and the room are absolutely beautiful! The staff was very helpful and friendly too. Though, the sheet wasn’t too clean, there was a white hair inside the folded towels, and also during the breakfast, I opened the fresh milk bottle in the restaurant, I could see the mold inside the cap of the bottle…I was a bit shocked to see this.

We really enjoyed staying here. We originally booked another hotel but due to the noise and other issues we had to change it and we’re very glad we chose Fraser Suites. It is located in very convenient location. Supermarkets are in the same building complex, there are numerous coffee shops, bars and restaurants nearby and Old quarter and other tourist sites are quick taxi ride away. There is also a free comfortable shuttle service which we used couple of times. The room was modern, spacious and quiet. We slept really good in a big comfortable king bed. We enjoyed cooking a lot in well equipped kitchen and the washing machine was very useful for our longterm stay. We used a sky lounge on the top floor couple of times. Very nice views and great cocktails!! Due to the weather the infinity pool was not open but it must be really nice when it is warm out. The best part was the very friendly and helpful staff. The receptionists, cleaning stuff, the shuttle drivers, bartenders and waiters, they made our stay very special. We would definitely come back and highly recommend it!

It was one of my best stays in these 10years. The property gives us laid-back feeling with lake view from huge windows. People nowadays prefer to build up many stories, but this property has 8 layers. This low layered building makes us feel more comfortable feeling. It reminded us we were nature being. From the first touch was great. The club lounge personnel did hard work to meet our request of the room that I had asked them in a last minute. Ms.Sunny, Ms.Thu welcomed us with big smiles and Ms.Tram Le who is a loyalty manager came out to greet us in very polite way. I was really impressed. She is a very thoughtful person that she gave us 120% comfortable feelings even after checking out. She allowed us staying club lounge and spa area until our departure to the airport. (My flight was mid night)!! Everyone was great and kind in the club lounge. Ms.Sua, Ms.Thoa and Mr. Linh Do. They are really kind well noticed. Food was good but most of them are Korean food. If there were more Vietnamese local food, it would be nicer. Our room was beautiful. We were assigned to a suite room with lake view. It was spacious. Interior was calm and cozy. Amazingly, every single person working this hotel is very professional. I know how hard to hire such high-quality service provider nowadays but all of them are on very high standard. Swimming pool and sauna area was very nice. It took off our tiredness in a day. There was huge jacuzzi, sauna and shower room. The swimming pool was warm heated, and we could swim even at nighttime without freezing. The people working there were also very attentive with warm attitude. There is a very local town just in front of the hotel. You just get into a small street inside. It is so much fun to take time to explore there. You will see the local people life there. There are so many small shops like barber, butcher, Vietnamese noodle house, fruits shop, laundry shop, sinh to stand etc. I would like to be back this hotel again. Everything was really nice. If you are thinking where to stay in Ha Noi, I am sure this hotel is the best choice. とても素敵なホテルでした。働いている人、部屋、雰囲気、プール、サウナ、ジム、朝食、クラブラウンジ。全てにおいて平均値が高かったです。 最近ベトナムでは高いビルが流行りでどんどんホテルも高層化していますが、このJWマリオットはあえての8階建て。直前にインターコンチネンタルホテルの６９階に泊まってから来たのですが、この低層仕様がむしろ人間としてほっとする空間であることを痛感しました。また目の前が国際会議場で広々とした池が広がっているので、都市にありながらもリゾートっぽさも感じられ、リラックスできました。 部屋はジュニアスイートにアップグレードしていただき、朝食も本来ならばラウンジでとるはずだったのですが、JWカフェで食べてもいいよ、と仰っていただきました。 ステイを楽しんでほしいから！とチェックインを担当して下さった方が仰っていましたが、本当にその言葉通りすべてにおいて私たちのステイが良いものになるよう心配りを随所でしてくださいました。 ハノイの中心部からは離れていましたが、バイクを借りたので問題ありませんでした。バイクでバッチャンに行ったりオールドタウンに行ったり、西湖の周りを回ったりとかなり忙しく過ごしましたが、日中の街中の喧騒からホテルに帰ってきてリラックスできるギャップが私たちのスタイルには合っていました。 プールは温室温水で夜運動がてら泳ぐには丁度良かったです。サウナエリアも綺麗で、水風呂はありませんが氷の出る部屋（？）と巨大なジャグジー、シャワーの個室が4つとラウンジャー２つ。着替える場所も広く清潔でした。 クラブラウンジも営業時間が長く、プールサウナが22時までで、そのあと水分補給に立ち寄れるので便利でした。また子供の時間制限もなく良かったです。その代わりラウンジの雰囲気を保つため、スピーカーで電話をし始めた方にやんわり注意をしたり、トングを使わずに手でクッキーを取っている人にトングを使ってくださいね、とラウンジの方が優しく仰っているところにプロフェッショナルな姿勢を感じました。大人子供関係なく、きちんとマナーを守ってある程度の静かな雰囲気を保つためにホテルの方

Found this new hotel online, a great new hotel in town. New facilities, rooms are likely resident’s style, big spaces for family and group of friends. I was on business trip and dont have much time for family affairs when the kids are enjoying the swimming pool Foods are reasonable , the sky bar is fine but drinks are not really special. Hotel staff are ok, especially the receptionist at night , he is very concentrated and also helping much for us during late arrival,l (i think he is the manager) Generally, its good to stay here and hopefully to come back for longer-stay

Dịch Covid đang diễn biến rất phức tạp tại HN. Các cháu nhỏ thay vì được đến trường, tham gia các hoạt động thể thao ngoài trời, các buổi ngoại khoá thì suốt ngày phải trong nhà! Sự tù túng dẫn đến căng thẳng tâm lý cho cả các con và bố mẹ. Vì vậy, gia đình tôi luôn muốn có được những kì nghỉ ngắn ngày, an toàn trước dịch bệnh và có một không gian trong lành cho các con vui chơi thoải mái. Chúng tôi đã chọn Diamond Westlake Suites - một điểm đến tuyệt vời đáp ứng những yêu cầu của gia đình tôi! Những trải nghiệm thú vị, bình yên dành cho các bé con và sự thư giãn tuyệt vời dành cho bố mẹ! Cảm ơn các bạn đã mang đến cho gia đình tôi kì nghỉ tuyệt vời! Chúng tôi sẽ quay trở lại và mong muốn trở thành khách hàng thân thiết của các bạn❤️

The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.

We had the best service at this hotel during Hanoi trip specially at Promenade where restaurant Manager HIEN and breakfast ambassador LINH always greeted us with big smile and attentive service. Very courteous to our guests. All 26 Filipinos are one and the same in observance. We also commend our Front Desk Personnel and Room Cleaning ladies. Thank you for making our mornings feel great with your presence and service. A1301 Aug 4-7 2023