Ficus Suites

Excellent staff who speak good English. Daily housekeeping. Free bottles of water, free tea and coffee etc. Spacious studio apartment with all the amenities necessary for a comfortable stay in Hanoi close to old quarter. Ficus suites is not in a busy main street so it's very calm and quiet. Cleanliness was top notch. There's a big supermarket in the walking distance which was really convenient. Can get food delivered easily by grab food. Location is close to many great restaurants and services. Apartment was spot on with modern amenities. Apartment came with a decent sized smart tv which greatly helped to our last days of Hanoi trip. King sized bed with a firm comfy mattress and pillows. Good air con. Ample hot water in the bathroom. Front loading properly functioning washing machine. I prepared several meals in the kitchen which i loved doing ones in a while when traveling abroad. Kitchen was fully equipped. Decent sized refrigerator with a stocked up drinks. Actually we have nothing to complain and I would like to highly recommend Ficus suites to everyone because we had a good time and a comfy stay there. Notable front office and cleaning staff. Thanks for great hospitality

They had overbooked. It seems to be a Vietnamese custom to be sure they reached max occupancy. So upon arrival I was told I could not stay. They refunded but caused me to lose time and money. They should be heavy fines or penalties for such dishonest behavior.

Thank you for the excellent service received. Great location near quarters. Clean rooms. Staff well versed in English, which was a great help. Thank you and keep up the great work. Hotel highly recommended. We were happy with the hotel and rebooked when we retun from Da Nang.