Susanna ST Leung
29 Oktober 2023
Very old hotel. Our room's bathroom is also very... very... old. When shower, the water flows to the bathtub outside and the whole floor was water flooded!!!!!! We notified hotel. They sent a staff to clean the floor and left!!! We have to clean the floor each time after the shower. The slippers were not new, liked being washed and put them back in the cabinet. We have to ask for the new pairs. The faucet was old and not functioning well. The spoon in the drawer was sticky. I put it outside on the table and assume they will take away and replace a new one in the drawer. When we returned to the room after sightseeing, the sticky spoon was put back in the drawer!!! See photos.
We had lunch, drinks, dinner and breakfast there and the food was so so. We also went to massage, my room was old and dark and... when I faced down, I noticed the massage lady used one hand to massage my leg and the other hand was playing her mobile!
I sent comments to Pan Pacific Group website but nil response. I stayed at Pan Pacific Singapore years ago and was very satisfied. I was extremely disappointed for staying this hotel as it was my birthday trip (although I am a member of this hotel group but no room upgrade at all!).
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