Ulasan Bella Rosa Hotel & Travel

Stayed at this hotel many times, room decor getting old and need renovation. Like this hotel as near to old quarters and many shops in the area.

thank you

호텔이 호안끼엠호수 가까운데 위치해서 관광하기에 아주 편리했습니다. 그리고 특히 직원들이 아주 많이 친절해서 좋았구요 야시장, 맥주거리,야외공연장, 수상인형극장, 등등 관광하기 딱 좋습니다. 많이 이용해주세요

ความสะอาดดีมาก ที่พักตั้งอยู่ริมท่าเรือมีทิวทัศน์ที่สวยงาม พนักงานสื่อสารภาษาอังกฤษได้ดีและให้ความช่วยเหลือดีมาก แต่สิ่งอำนวยความสะดวกพวกเครื่องอาบน้ำมีจำนวนน้อยไปหน่อย

接待小哥不錯，有兩棟樓，就在還劍湖的邊上，人來人往十分熱鬧，湖中有玉山祠，裏面有兩衹鎮店的千年神龜。

是韓國飯店 裡面的餐點也都是韓式料理😊 都還不錯👌 不過因為天氣冷， 房間內只有電暖器， 並不是冷暖氣這麼方便。

價格親民，靠近還劍湖，交通便利，逛街也很便利。 服務態度很好！

離還劍湖很近，出行超級方便

房間細長，景觀可以看到湖景，清晨超多人在跑步！ 生活機能方便！早餐也還可以，該有的都有！

비가 오면 천장에서 빗물이 딸어져서 바닥이 흥건히 고여서 축축하긴 했지만 리셉션의 친절함에 그냥 웃고 나왔습니다 그냥 이동중 하루정도는 묵을수 있을겁니다

Good location in Old Quarter, only 300 metres from Hoan Kiem Lake where you can catch a breeze in the shade on a hot afternoon. Easy to walk to anywhere in the Old Quarter. Can be noisy on weekends because of the free concerts in front of the lake but only untill about 11.00pm. Very friendly and helpful reception staff. Good sized room with A/C and fan and a bath tub, water pressure can be low but is sufficient to shower using the hand held. Reception can organise any tours or transport you might want, we booked our own but they are happy to do it for you. The sister hotel is 2 doors away, which is where you have breakfast, and also has a Sky Bar with nice views over the lake.

Having paid for the cheapest room type, I was told upon evening check-in that I've been allocated a deluxe balcony room 702. There is no argument that the hotel is located at an excellent location - only thing better would have been a view of the lake from the balcony Room 701 and 702 looks like they've been added on the roof of the previous build. The elevator only goes up to 6F, and from there you have to walk up. Here are my issues with 702: - Instead of a key/keycard, it has a digital lock with a four digit code. Given that the staff all knew of the code I doubt it's changed often, meaning guest from at least the last month all had the same code. Door also lacks a deadbolt from the inside - The balcony door cannot be locked, overnight staff said they couldn't repair it but he doubts anyone can climb 7 floors up. I slept with a chair leaning against the glass door figure if anyone breaks in at least the chair will fall and I'll get a warning - When one of the two rooms on 7F uses (cold ?) water, there is a loud pump noise on the roof of the room - The room has floor to ceiling windows on 2 sides, nice to look at but even with all the blinds closed and both A/C and FAN running at full speed, it's unable to keep the room cool during the afternoon sun (this is when I realized why they had a fan as well given the room isn't that big) - The hallway lights on other floors have motion sensors, not 7F. You have to go manually shut it off otherwise the lights leaks through the smoked glass panel on top of the door lighting up 702 pretty brightly - In-room phone didn't work, so couldn't call downstairs for above issues. Couldn't figure out how the safe works, and it isn't bolted down to anything so what's the point Now I booked this hotel because it had a "2024 critics award" and fair price point. Given the issues with room 702 I would just recommend others to avoid the room. However they really messed me up on date of departure. I had a 9:15 AM international flight, and was advised by the afternoon staff to book a 6:30 AM taxi, and that since I was leaving at time breakfast is starting she would arrange a boxed meal for me. I get downstairs at 6:30, no meal box, no signs of taxi, overnight staff can't see my booking, and insists it's only 2 minutes away. 15 minutes later it's still 2 minutes away, and another staff comes over from the main building (where you have your breakfast) telling me the taxi is delayed by road closure - had to challenge her given the road closure is EVERY WEEKEND and she's trying to tell me their taxi driver didn't know that. Long story short, I forced them to refund me the 375K, booked a Grab taxi for 285K (+15K airport fee) in cash, and made my way on my own. There is absolutely no advantage in booking departure hotel transfer with them. And if you did make transfer booking, be sure you have a printout of your payment handy because they don't have records of it So yeah, I don't recommend, and I would

Very friendly and helpful staff (all of them) was such a pleasure dealing with them, especially Anne. Room was very clean. Nice and confortable bed. Ask for a room in the back, if you prefer more quiet rooms. It can get noisy from the street, especially on weekends. We were given earplugs by the hotel and slept very well.

The place is clean and has the best location in the old quarter. The views are really unbeatable - overlooking the lake. But the best thing is the staff, especially Felicia: friendly and professional, extremely helpful and quick with any request, always had the best advice on where to eat, what to visit and any activities. Would definitely stay there again!