Ulasan Tian Yi International Hotel

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to provide a comprehensive review of your cousin's stay experience at our hotel. We appreciate your valuable feedback, as it helps us identify areas where we can improve to better serve our guests.First and foremost, please accept our sincere apologies for the inconveniences experienced during your cousin's stay. The lack of certain amenities like refrigerators and irons, as well as the shortage of key cards, are issues we will address immediately. As a 5-star hotel, we should be providing the full range of expected in-room facilities and services.Regarding the breakfast, we understand your concerns about the limited Western options and the quality of the coffee/tea. We will review our breakfast offerings to ensure we cater better to the diverse preferences of our international guests, including expanding the a la carte options. Providing clean, hot and palatable beverages is a must, and we will work on improving this.The smoking issue you mentioned is a serious concern, and we will take swift action to enforce our no-smoking policies strictly across all public areas of the hotel. Maintaining a smoke-free environment is crucial for guest comfort and satisfaction.We appreciate you highlighting the positives as well - the helpful and attentive reception staff and the hotel's convenient proximity to the airport. These are strengths we will continue to build upon.Please be assured that we are taking your feedback very seriously. We will use this as a catalyst to thoroughly review our operations and address the shortcomings you have identified. Our goal is to provide a consistently exceptional experience for all our guests.In the future, if your cousin has the opportunity to stay with us again, we sincerely hope we can exceed their expectations through our improved services and facilities. Thank you again for your time and constructive input.

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments and are pleased to hear about your positive experience.We're glad to know that you found our rooms clean. Maintaining high standards of cleanliness is a top priority for us, and we're happy our housekeeping team met your expectations.It's wonderful to hear that you found our front desk staff friendly. We pride ourselves on providing warm and welcoming service, and we're delighted that this was reflected in your interaction with our team.We're also pleased that you enjoyed our Chinese-style breakfast. We aim to offer a authentic and satisfying morning meal to start our guests' day right.Your feedback is invaluable to us as it helps us to continually improve our services. We hope you had a comfortable and enjoyable stay overall.We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank you again for choosing our hotel for your stay.

Jawapan daripada Pihak Penginapan: Dear customer,Thank you very much for your good review of our hotel! We are very happy and encouraged to know that you are satisfied with our location, service, room and food.We are glad that you are impressed by our location and service. We are committed to providing convenient location and thoughtful service to make you feel comfortable and convenient during your trip.Regarding the room, we are glad that you are satisfied with the size and cleanliness of the room. We pay attention to ensuring that each room is kept clean and tidy to make you feel comfortable and at ease.In addition, we are also glad that you like the food we provide! Our team is committed to providing guests with delicious and delicious meals, so that you can feel our heart and enthusiasm while tasting the food.Thank you again for your good review and support. We will continue to work hard to maintain the high-quality service level, provide spacious and comfortable rooms and delicious and delicious meals, so that you can spend a pleasant time with us. If you have any other needs or suggestions, please feel free to let us know and we will serve you wholeheartedly.Looking forward to welcoming you again and wish you all the best!

Jawapan daripada Pihak Penginapan: Thank you very much for your favorable review of our hotel! We are glad that you were satisfied with the cleanliness of the room and the variety and taste of the breakfast. We have always strived to provide quality service and a comfortable environment to every guest.Regarding the parking issue you mentioned, we are very sorry for the inconvenience caused to you. We will seriously consider your suggestions and try our best to improve our services. We will communicate your request to the hotel management team and work hard to find a solution to provide a better parking experience.Thanks again for your feedback and support! We look forward to providing you with a pleasant stay again. If you have any other requirements or questions, please feel free to let us know and we will be happy to serve you.

Jawapan daripada Pihak Penginapan: Dear customer,Thank you very much for your good review! We are glad that you are satisfied with our employee Petra's helpfulness and solving your needs.In addition, we also thank you for your evaluation of the room. We will pay attention to the air conditioning noise problem you mentioned and try our best to improve it to provide a more comfortable environment. Your feedback is very important to us.Thank you again for your valuable comments! We look forward to your next stay in Building A, and hope that you can experience more satisfactory service and comfortable environment there.If you have any other needs or suggestions, please feel free to let us know, we will do our best to provide you with better service and let you spend a pleasant and comfortable time in our hotel.Looking forward to seeing you again! I wish you all the best, and I hope you will feel more improvements and surprises in your next stay!

Jawapan daripada Pihak Penginapan: Thank you very much for your kind review! We are very pleased that you were satisfied with the friendly service of our staff and the personalized service from Petra. Guest satisfaction is our greatest pursuit, and we will continue to work hard to provide a high-quality service experience.Your feedback is very important for us to improve the quality of our service. We will further strengthen language training for employees to ensure a better communication experience, and will also convey your praise to Petra to motivate and recognize her outstanding performance at work.If you have any other needs or suggestions, please feel free to let us know. Thank you again for choosing our hotel, and we look forward to providing you with high-quality service again in the future! Have a nice trip! Thank you for your support!

Jawapan daripada Pihak Penginapan: 尊敬的貴賓：感謝您對天藝酒店的簡短評價！關於舒適度：很高興能為您提供舒適的住宿體驗我們一直注重客房的舒適度持續優化房間設施與服務關於位置：感謝肯定我們的地理位置便捷的周邊配套方便的出行選擇我們將繼續：維持優質住宿體驗保持地理位置優勢提供更貼心的服務期待再次為您服務！祝您身體健康！天藝酒店管理團隊

Jawapan daripada Pihak Penginapan: Dear Customer,Thank you very much for choosing our hotel and providing feedback on your experience during your stay. We are very sorry that you experienced the smell of smoke in your room and that the air conditioner was not cooling. This is inconsistent with our service standards and your expectations.We take a smoke-free environment and a comfortable stay very seriously, so your feedback is very important to us. We will take immediate steps to ensure that the no-smoking room policy is strictly enforced and to step up room cleaning and smoke indoor elimination efforts. At the same time, we will also check the air conditioner system to ensure that it is operating properly and providing you with a cool and comfortable indoor environment.We sincerely appreciate your understanding and patience and hope you will give us another chance to provide you with a better stay. If you have any other questions or needs, please feel free to contact us and we will be happy to serve you.Hope you have a great day!

Jawapan daripada Pihak Penginapan: Dear guest, thank you for your review and support of our hotel! We are glad to know that you are satisfied with the hotel's facilities and services. We have always been committed to providing guests with a comfortable and convenient accommodation experience. Airport transfer services, self-service laundry rooms, gyms, swimming pools, parking lots, and conference rooms are all free facilities we provide to meet our guests' needs. We look forward to your coming to our hotel again. We will continue to work hard to improve service quality and bring you a better experience. I wish you a pleasant journey and all the best!

Jawapan daripada Pihak Penginapan: We are sorry to hear that your experience at our hotel did not meet your expectations. We will carefully review and improve our services and provide feedback to relevant departments based on your comments. Regarding the room not being in the hotel but in the nearby apartments, we will make it clearer during the booking process. We will also consider providing better facilities such as a fridge and coffee in the rooms in future improvements. In addition, we will adjust our key and deposit management to avoid similar issues from happening again. We hope you can give us another chance to provide a better stay experience for you.

Jawapan daripada Pihak Penginapan: Thank you for your positive feedback! We're delighted to hear that you found our location convenient and our rooms clean. We aim to provide a comfortable and efficient experience for business travelers like yourself. Your satisfaction is our priority, and we look forward to welcoming you back for another seamless stay. Safe travels!

Jawapan daripada Pihak Penginapan: Dear guest, thank you for your review and support of our hotel! We are glad to know that you are satisfied with the hotel's facilities and services. We have always been committed to providing guests with a comfortable and convenient accommodation experience. Airport transfer services, self-service laundry rooms, gyms, swimming pools, parking lots, and conference rooms are all free facilities we provide to meet our guests' needs. We look forward to your coming to our hotel again. We will continue to work hard to improve service quality and bring you a better experience. I wish you a pleasant journey and all the best!

Jawapan daripada Pihak Penginapan: Dear valued guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you enjoyed our excellent service, delicious food and clean rooms. It is always gratifying to know that our guests had a pleasant stay. We look forward to welcoming you back on your next visit to Cambodia. Best regards,

Jawapan daripada Pihak Penginapan: 感謝您的評價！“適合商務旅客” 這句話非常簡潔明瞭地概括了酒店的優勢。 這説明酒店在商務旅行方面擁有獨特的優勢，例如：便捷的交通: 酒店可能靠近商務區、會議中心或交通樞紐，方便商務旅客出行。完善的商務設施: 酒店可能提供會議室、商務中心、高速網絡等商務設施，滿足商務旅客的需求。高效的服務: 酒店可能提供專業的商務服務，例如行李搬運、文件打印、預約服務等，提升商務效率。您的評價將幫助其他商務旅客更快速地瞭解酒店的特點，並做出更明智的選擇。 再次感謝您的反饋！