Premier Inn London Hayes North

DO NOT STAY HERE, IT’S UNSAFE!!!! We watched the thieves mid-theft robbing our tools from our van after robbing the van next to us too. We have them on video. 3 men with distinctive logos on their hats and jackets. They had clearly been tipped off by a staff member. There were other incognito vans which had been left alone but the sign written ones were broken into with thousands of pounds worth of tools stolen. After talking to other contractors that have stayed in this hotel, they have had their vans broken into and tools robbed from them too. Even the reviews on trip advisor highlight the robberies. The police told us that they had been called to robberies at the hotel 8 times in the last two weeks. Staff don’t care, CCTV is not shared which highlights our suspicions of an insider tipping off the thieves. We even had to pay for the car park after being robbed.

. We checked in too be told there is a £10 early check in fee, which we knew nothing about. 2. We were given room 225. When we got in the room was freezing. We put the AC unit on to heat the room. This was blowing out cold air. After 10 minutes and still cold air I asked a cleaner if she could help. She said she would let reception know. After another 15 minutes of cold air I went down to reception. The 2 ladies on there said "oh yes your room AC was on cool and we've just changed it". I told her it was still freezing. She replied " it will take a while to warm up". And I will see if I can find ...... She said a man's name, I presumed he was maintenance. After another 20 freezing minutes, my husband went to reception, and a maintenance came with him. He agreed the AC wasn't heating up!!!! And went away. After another 10 minutes I went back to reception to find out what was happening as we were due to meet family later that day, and needed to get showered and changed. There was a different lady on now as it was getting later. She asked if the room was warming up!!! No it's still the same FREEZING. She then proceeded to change our room, and said she couldn't understand why they hadn't done this sooner. The room we was given was small dirty and well in need of refurbishment. By this time we were tired annoyed and frankly quite put off by your hotel. I can safely say we won't be using your hotel again, and wished I'd of paid the extra £20 to stay at the Red Lion hotel.

Room acceptable booked as a couple but still had to ask for additional bath towel. Hotel very noisy on first night better next night. Restaraunt was very disappointing food was ok but several items unavailable. This used to be a very vibrant restaraunt open to the public but for some reason Whitbread management think they will make more money by sacking staff and shutting to the public. Rear car park is very open and when we returned in the evening at approx 7.00pm there was a gang of lads at the far corner doing I do not know what. Due to staff cutbacks I can understand the staff not wanting to confront these miscreants. Overall a poor stay, Premier Inn is slowly dying, shame had some excellent stays all over the UK. My sympathy lies with the staff who have to do their best with a poor product.

There was Black mold on walls in our room, the restaurant ran out of breakfast items ask for more pillows but they ran out those. Just felt let down we've stayed there a few times before and never had a problem but they are starting to slip hopefully they will get sorted

Nice friendly welcoming staff, and also checking out staff. Stayed 1 night as convenient for our needs to catch up with family circles. Bed was comfy with extra pillows. Lovely soap and shower gel in the bathroom. Extra supplies of tea, coffee and milk at the reception area available if needed. Discounted parking as well and pay on leaving at the machine outside.

After a five-hour drive from the Netherlands, I arrived at the Premier Inn (Hayes) and was immediately struck by the hotel's exterior—modern and inviting, with ample parking space. However, stepping inside, it became clear that the interior shows its age, especially with the dilapidated carpet in the common areas. Despite this, the rooms were a pleasant surprise. By London standards, they are quite spacious, and I was impressed by the spotless linen and bathroom. If you can overlook the dated carpet, the rest of the stay is quite comfortable. Be aware that there’s no elevator, but the stairs are manageable. The wooden floors do cause noticeable reverberation when people walk, which might bother light sleepers. The staff overall were a highlight. The breakfast team were warm and attentive, adding a nice touch to the mornings. The front desk experience was mixed—while the evening staff were relaxed and welcoming, the morning receptionist seemed a bit stressed. In summary, the Premier Inn (Hayes) offers decent value for its price. If you don’t mind a few quirks, like the old carpet and creaky floors, the spacious rooms and friendly staff make it a solid choice for a short stay.