Hilton Garden Inn San Marcos

Excellent stay. Clean room. Wish shower head had settings. To powerful with no options. Everything else was great.

always a great stay. waited a few minutes for our room to be ready but nothing excessive, checking was a bit longer than anticipated espebeing in a rush to leave but managed to get checked out. clean rooms and great service. We will be back. Hilton garden inn is our home away from home since we frequent San Marcos very often to see our college kids.

Clean room. Outlets did not work very well. A/C in hallway has issues. Hallway to elevator was warm.

The constant air blowing on the first floor from the outside down the hallway was so loud just a constant howl.

When we went to check in there was no one at the front desk, we waited over thirty minutes until someone came and it looked like she was busy being on her phone and then when we checked out she was busy coloring! And then to top it off my car was broken into and then when we went to the front desk if they can do anything she didn’t care she only said “I’m sorry”

Check in was very fast, desk personnel was very friendly and courteous. Rooms were clean.

Breakfast buffet was pretty bad to not be included with the room. Bathroom door was dirty. Overall, decent stay. Wasn't bad, wasn't great.

Clean and comfortable. Friendly staff. Will definitely stay here again

Got to the property at 1:30 before official check in time. The parking lot was empty with only 2 cars, went inside and the lobby was completely vacant. I asked if we could check in a room to prepare for a wedding that we attending later that afternoon. Was told there is no room available yet and has to come back later in 30 minutes. We waited in the lobby and checked again after 30 minutes. Was told again the room has not been cleaned. I asked is it possible that with all the rooms and apparently hardly any guest there, there is not a single room that had been cleaned. Was told we were asigned a particular room since we booked thru Travelocity. And knowing that we had been waiting for 30 minutes, it didbn't occur to them that they could clean my room first. The staff replied that they have to follow a list. Simply put, the staff just don't care. I would expect that kind of customer service at a budget motel, but not at a Hilton Garden Inn. No professionism and customer care. Asked if there is a manager on duty and was told no manager until the next day, when I checked out the next morning, no one at the front desk, had to go over to the restaurant area to try to find someone. Finally, just left our key cards and leave. It is the worst hotel that I ever been to in the world. Never a Hilton again.