Swan Lake Hotel

My mother and I enjoyed a wonderful six-night stay at Swan Lake Hotel. Our room had a breathtaking lake view and the hotel was close to two major shopping malls and a park. Customer service, particularly from Ms. Iris, was exceptional . She went above and beyond to assist my mother in locating a nearby pharmacy for essential medication and even managed to secure an extra night's stay for us despite the bustling events at the hotel. Moreover, she promptly contacted us about our forgotten items upon checkout. The breakfast buffet was delightful, and the daily complimentary snacks and toy were a nice touch. Highly recommend Swan Lake Hotel!'

Well, otel is old or not taken care well. I had AC problem and couldn’t be addressed. Language barrier is a big issue, tried to communicate with technician and receptionist via google translator , however that wasn’t very successful. Hotel staff is very friendly, breakfast choice is big, many dishes. Other than my AC problem, hotel was good!!

Good location. Reasonable price and service is also great. Will stay again.

Very Fabulous

整體比較滿意。老牌的五星酒店了，和新興酒店比，在房間設施上有差距，但是在其它方面完勝。 設施：床墊床品舒服，燈光設計合理，雙床房每個床都有1.35帶娃不擠，睡得不錯。健身房和游泳池好評，有氧區地墊都很乾凈。關鍵是開放時間夠長，好像是7點多到11點，照顧了早晚鍛鍊的需求。 衞生：衞生尚可，房間地毯無異味，有浴缸好評，熱水秒熱水量大且温度適宜。 環境：位置不錯在政務區核心，風景很好，窗外就是天鵝湖。 服務：服務不錯，對於反應的問題響應很快。送入住水果牛奶和玩偶，連住四天也是真的送了四天而不是入住那一天，老實孩子😂 早餐：早餐種類很多，該有的都有，而且每日都會有調整菜式，對得起星級。餐廳夠大，滿房也基本坐的下，補菜很快。 缺點：1.老乾部風格的裝修。2.地毯.牆紙會有衞生死角。肯定不如地板牆面好搞衞生。3.湖景房下面是下沉隧道入出口（圖2），晚上噪音大，冬夏不開窗户問題不大，但是春秋開窗的話很吵，建議酒店配備耳塞。4.處於地鐵站中間，走路過去有距離。

酒店在天鵝湖傍邊，要求無煙樓層衹有在12樓，樓層低了點，視野不是很開闊，湖景房衹能看到一半的湖，環境很好，設施有點舊了，衞生一般，服務蠻好的，管家隨時聯繫處理問題，晚上還送了水果禮品，性價比高的。