Hotel berhampiran Christliche Baptisten-Gemeinde Heidelberg e.V., Heidelberg

Wir waren schon mehrmals in diesem Hotel. Trotz langer Vorausbuchung bekamen wir ein Zimmer zur Küche hin. Da es sehr heiss war, hörte man das Abluftgebläse bei offenem Fenster sehr laut. Nach Rücksprache in der Rezeption wurden wir von der Dame professionell behandelt. Trotz Vollbelegung wegen einem Konzert bekamen wir ein ruhigeres Zimmer. Das ist Kundenservice und das bei einem Hotel mit 330 Betten!👍 Das Frühstück ist überaus gut und perfekt organisiert. Bravo an das Management.

Convenient location with easy access to both Autobahn and historic Heidelberg via tram stop just outside the door. Free, safe parking. Hotel owners trained in USA and speak fluent English. Unusual for a traditional German hotel, clean rooms are air-conditioned and accessible by elevator. Comfortable beds made for a great night's sleep. Wonderful breakfast included in price. Bar offers great food and astounding variety of spirits and cocktails. Car aficionados: take note of hood ornaments displayed in typically ”gemütlich” restaurant Stube. Wish we could have stayed for more than one night. Highly recommended!

Newly Opened Hotel with great staff. Prime location, if you are travelling by train. Breakfast was really good, with a wide choice of sausages and cheeses, spreads and cereal. Beds where very good, with hard mattresses (not everyone likes it, but if you have back issues it is the best to sleep hard)! Lighting at the bedhead a bit weird. Design should be rethought. You need two switches to switch that on. Maintenance needed to come by and show me :D :D We are planning a tour along the Neckar for next year and will definetely stay over again.

This was my first stay at the Exzellenz Hotel and I was quite pleased. It is within easy walking distance of Bismarkplatz and the start of the Altstadt Hauptstraße. The room was very clean and comfortable. The bathroom was modern and updated. And the front desk staff were very helpful and willing to go the extra mile to give me the information I was looking for. The breakfast was typical of what you would expect from a German hotel and, overall, I was very satisfied with the value of my stay.

IT IS A REGRET TO BOOK FROM THIS HOTEL. Since I wanted to celebrate my birthday in Heidelberg, a city I really want to visit, I made a reservation at this hotel to stay for 2 nights between 7-9 March. I was going to come to Germany either by plane from outside European countries. On March 7, there was a strike in Germany and the airports were closed. It was notified by the airline company on March 6 that our flight was canceled. We immediately informed the hotel about the situation and asked them to postpone our visit to April 7-9 and transfer the fee to this date, but they stated that the strike was not their problem and took the hotel fee for 2 nights from our credit card. Strike is an essential situation. In legal terms, this is called FORCE MAJEURE – “a common clause in contracts that essentially relieves both parties of liability or liability in the event of an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or war.” In case of force majeure, standard procedures cannot be applied. The hotel guest is not responsible and cannot be punished. The Mille Stelle City hotel, which turned the strike into an opportunity, charging for a service it did not provide does not comply with business ethics and is a shameful situation. Although accommodation cannot be made due to force majeure, the fee collected from the guest is not a fair gain. It is against consumer rights and even human rights. My flight was canceled due to the strike in Germany, I could not enter the country, the hotel canceled my reservation and charged the fee. Moreover, despite all my communication efforts, they were treated indifferently, saying ”the strike is not my problem”. Our emails were not answered. Not only could I not celebrate my birthday, but I was also unfairly victimized. It was a birthday I will never forget in my life. If you do not want to regret it, never book this hotel, which does not have well-intentioned management. I made my complaints about the hotel through different institutions. And I will continue my complaints and articles about this hotel on every platform until I get my justice.

We walked to the hotel from the hautbahnhof, not far, about 800m A little far from the old town, maybe 20-30 minutes walk, but we got plenty of exercise. We could have taken a tram if we wished though from close to the hotel. Our Premium room was very good. Very spacious and comfortable. The bar staff were friendly and welcoming (especially Babu who we enjoyed talking to very much) Beer prices for the Heidelberger beer very competitive (unusual for a hotel bar) and a free drink for every day we didn't have housekeeping. The room was a bit warm for us but we would open the window to cool down for a while. Not sure how it would work in summer as the air-conditioning didn't do much. We would recommend this hotel and would stay here again if we return to Heidelberg.

We had a delightful stay at the Heidelberger Hof. The Hotel is around the corner from the Main Street, Hauptßtrase in the old town so ideally placed to visit the historic city. It is a 20 min walk from the Hauptbahnhof. The staff are friendly and very helpful. The rooms are warm, clean and comfortable. We had a comfortable double bed and good shower. It was not noisy either. There is a buffet, European breakfast on offer it is well presented and caters for guests with food allergies. Our group consisted of a vegetarian, gluten & nut allergies and we all found the breakfast sufficient. Check out was simple and we were able to store our cases. We enjoyed our break at this hotel and in Heidelberg and would recommend both for a weekend break

Nur eine Nacht, jedoch sehr erholsam. Die Betten sehr bequem mit qualitativ hochwertiger Matratzen ausgestattet. Fenster sind zum Selberöffnen. Das Bad zweckmässig, jedoch sehr sauber. Die Lage, mitten in Wiesloch, gut gelegen, um die Umgebung zu Fuß zu erkunden. Wir waren zufrieden und würden gerne wieder hier übernachten.

Clean and modern hotel, great breakfast to start your day and most importantly it's 5 mins walk to Mannheim main train station and 2 mins walk to the tram station to Mannheim shopping district. Front office staff were welcoming and courteous, thanks for making my stay wonderful. Best part of the hotel is the view of the train station and absolutely zero noise from outside, which makes your stay very comfortable.

Das Hotel kann mit Qualitäten glänzen wie kein Anderes. Zumal darf man bei einer Wahrscheinlichkeit, dass eine Stehlampe funktioniert, von 50 Prozent ausgehen. Des Weiteren wiesen die Handtücher nicht nur Flecken und Löcher, sondern auch einen köstlichen Duft von Arsch auf. Neben der architektonischen Missgestaltung des Hauses, besaß mein Bad eine stilistisch, klug, falsch eingesetzte Fliese. Ebenfalls traf ich, in diesem 10.000 cm^2 Bad, auf zwei weitere wunderschöne Überraschungen. Zum Einen durfte ich eine nutzlose, herausgeschraubte Armatur begutachten, zum Anderen traf ich in der Dusche auf vereinzelte entzückende Schimmelkolonien, welche mir ein Lächeln aufs Gesicht zauberten. Als ich mein Zimmer betrat war ich erleichtert, dass ich nicht der Einzige mit einem Schaden bin, sondern auch die Wand meines Zimmers erquickte mich mit einem vorzüglichen Wasserschaden. Zugute kam dem Hotel einen, an meine Stube angeschlossenen Balkon, welcher mir einen Ausblick des Grauens bescherte. Denn der Innenhof, auf den ich blicken durfte, war von einer durchgehenden Grundbeschissenheit ausgestattet. Aber nicht nur negative Aspekte beschatten das Hotel, sondern auch ein einziger guter, nämlich das Personal. Dieses wies eine überdurchschnittliche Freundlichkeit auf, welche wahrscheinlich auf einer regelmäßigen Drogeneinnahme basiert. Durch die liebevollen Worte „ Danke Bruderherz“ des Personals und der wahrscheinlichen Drogenabhängigkeit, schließe ich auf einen Wohnsitz nahe des Frankfurter Hauptbahnhofs. So kann ich dieses Hotel nur jedem empfehlen, zumindest jedem der von seinen niedrigen Erwartungen enttäuscht werden möchte. Vielen Dank Best Western!