Hotel berhampiran Heidelberg-Kirchheim/Rohrbach, Heidelberg

Wir waren schon mehrmals in diesem Hotel. Trotz langer Vorausbuchung bekamen wir ein Zimmer zur Küche hin. Da es sehr heiss war, hörte man das Abluftgebläse bei offenem Fenster sehr laut. Nach Rücksprache in der Rezeption wurden wir von der Dame professionell behandelt. Trotz Vollbelegung wegen einem Konzert bekamen wir ein ruhigeres Zimmer. Das ist Kundenservice und das bei einem Hotel mit 330 Betten!👍 Das Frühstück ist überaus gut und perfekt organisiert. Bravo an das Management.

We visited Heidelberg in juni 2022, and was originally only booked in at Qube hotel for 2 nights. As our travels to Heidelberg went alot smoother than expected, we called the hotel to see if we could book an extra night, so we had longer time to explore the City of Heidelberg. The guy i spoke to in the phone was very friendly and helpful, and spoke perfect english. He made a reservation for an extra night, in the same room as the following night. Check-in went smoothly, and the room was just perfect! As it was really hot when we visited Heidelbeg (+ 30 *C), we really appriciated the arcondition and the possibility to open af window. The room was very spacious, and so was the Bathroom. i think it is the first hotel i have stayed at, were it was possible to open the Bathroom window, which was really nice. We did not eat any meals at the hotel, but we visited the Bar a couple of times, and had the most fabulous cocktails. The Bartender( bar mamager) was very friendly! We had most of our cocktails at the Rooftop bar, and it was just perfect! Bahnstedt is a very unique area, and we enjoyed staying here. We would hihgly recommend this hotel for other guests.

We were so glad to see this fully renovated hotel open in time for our visit to the Heidelberg Christmas Market (original opening date was projected for the end of December). The Hilton Heidelberg is an incredible facility, surpassed only by the amazing team working to provide the best possible experience! We have never been so graciously welcomed by so many on the team, including the General Manager, Remmie. Margarita and Katerina took great care of us during check in and were even able to upgrade us to a Junior Suite - what a welcome surprise! After settling in to our room, we had the pleasure of meeting Lubeth in the Executive Lounge who took care of every need and made us feel so welcome - always with a smile! The management team is definitely committed to hiring the best, but they are also clearly committed to leading by example. Vladimir (the restaurant manager) made a point of introducing himself and checking to be sure we were enjoying our stay and Sonja was so gracious when we were visiting the restaurant. Brent stopped by while we were in the Executive Lounge to be sure we were enjoying our visit and asked if there was anything he could do to help. Tim (a Heidelberg local) took time to share some of his favorite spots around town, as well as the hotel amenities and make sure we made the most of our time in town! I cannot remember another hotel stay where I could name more than 1-2 people on the staff - this team truly made us feel welcomed and valued! Thank you for a such a great experience!

Overall a very fine hotel. Staff was very helpful and friendly. Good location if you are planning on traveling by train or FlixBus since you are very close to their stations. The breakfast buffet is very extensive and well operated. We also ate once for dinner ate at the hotel restaurant and the hamburgers and fries are exceptional. (We had young adults in our group.) The Executive Lounge has a great view of the river if you have access. One warning. If you need an accessible bathroom, this is NOT the place for you. The showers are old school in a high wall bath tub. The other caution is the location is not adjacent to the Old Town. You may need to use buses, trams, or Uber/taxicab.

Auf Empfehlung habe ich telefonisch das Rollstuhlzimmer für eine Nacht gebucht. Am Rand des Industriegebietes ein Hotel, ein kleines Zimmerchen mit einem Doppelbett, 40 cm links zu Fenster & Heizkörper und 40 cm rechts zur Wand und einem großen Bad, himmlisch Rollifreundlich. Wenn auch mit der Toilettenrolle unerreichbar im Rücken aber sonst prima. Wie mit dem Rollstuhl an und ins Bett kommen? 20:00 Uhr Sonntags anderes Hotel finden? Die Empörung verpuffte an einer überforderten Spätdienst Studentin, die sich dann telefonisch beim Chef den Rat holte, die Betten doch einfach auseinander zu schieben, das große Laken gegen 2x neue auszutauschen. Wir haben dann Betten bezogen. In der Nacht brauche ich Unterstützung beim Umlagern, ein Doppelbett deshalb eigentlich alternativlos. Uneigentlich dann 4 Stunden Schlaf mit der Nase am Heizkörper. Das negative Feedback am nächsten Morgen irritierte; die Betten könne man doch problemlos auseinander schieben. Würde auch immer so gemacht. Und das Badezimmer so groß und wirklich toll barrierefrei. Getop mit dem Hinweis, dass man sich vorher auf jeden Fall die Zimmer anschauen sollte, ob der Platz auch passt. Ob der Empfehlende das Zimmer kennt? Aber ja und Probleme hätte es noch nie gegeben. Sogar e-Rollis passen. Man schiebt die Betten einfach problemlos auseinander. Und das Badezimmer ist doch so groß und wirklich toll barrierefrei. Seit her überlege ich: Wo ist das Problem, das Problem problemlos zu lösen wünschenswerter Weise vor Ankunft der Gäste und des Problems? Würde ich aus Bonn zum duschen nach Heidelberg fahren wollen, wäre das Neuheidelberg Wohlfühlhotel meine erste Adresse. Und zum Frühstücken auch, das Buffet läßt keine Wünsche offen. Oder es lag an mir, weil zu müde, zu unkreativ, zu unflexibel 😉 ?

This hotel is absolutely lovely - the reception area is pristine and modern. Although our room wasn't quite ready on check in because the hotel was sold out, we were able to leave our luggage here and begin our visit to Heidelberg. We dealt with 2 girls at reception, both incredibly busy but incredibly helpful. I couldn't praise them enough. The breakfast was absolutely gorgeous too, with so much to choose from. The rooms were spotless and clearly newly decorated. Everything was to notch - I couldn't fault it. The rooftop bar is worth a visit too - a little expensive, but the views are fabulous. Be warned that it gets super busy (as expected) if the weather is nice.

Al meerdere jaren zo af en toe gast in dit hotel. Gevoelsmatig zeg ik dat het qua service en kwaliteit niet in de lift zit. De ontvangst is vriendelijk, de kamers hebben alle zaken die je nodig bent, voldoende parkeergelegenheid. Toch zijn er een aantal punten van kritiek. Het is blijkbaar niet meer mogelijk on 's avonds in het restaurant te dineren. Dan de airco op de kamer. Bij aankomst op maandag was het warm in de kamer. Dus, airco op stand koelen, thermostaat naar 15°C en airco aanzetten. Daarna naar een restaurant voor het avondeten. Bij terugkomst op de kamer was de temperatuur nog verder gestegen en bijna 30°C. Enig onderzoek wees uit dat de airco gewoon bezig was warme lucht de kamer in te blazen. Dus, airco uit, ramen open.