Ulasan Ruby Saigon Hotel - Ben Thanh

The place was good and it was clean.

The room is clean, the service is also nice and the price is acceptable for me and my friends. ✨🫧

very good location but dont expect too much

Very convenient location

Great location , easy to get food and eẹnoying it

good!

This hotel is OK, but not every room. We stayed for 3 days. On the first day, we were assigned to a LV6 room. The toilet facilities were old and the water was weak. On the second day, we moved to a LV3 room, which was no problem. However, my room is only suitable for couples because the toilet is open and covered by a curtain.

The room they gave us does not match the photos or what we had booked. They gave us a room on the 7th floor (the elevator only goes up to the 6th, so you have to take the stairs to the last floor). The room was very small, having to stick one side of the bed to the wall. The service was good, the guy who helped us with the suitcases was a 10, the guy at reception was more unfriendly.

It's average, the room is small, the soundproofing is not very good, the room price is relatively cheap, but at this price in Dongguan, you can book a very good room. The room price in Ho Chi Minh is a little expensive.

HAD THE WORST EXPERIENCE WITH MY BOOKING. We booked Ruby Saigon a few days ago, and they did not allot us our room. We had booked a superior room, which they said was unavailable due to water logging which they could have called and informed about before I wasted 3 hours in a foreign country, traveling to Ruby only to realise that I'm not getting the booked room. They weren't even courteous to offer us the refund in the 1st place and said I could take the smaller room which I did not book. The receptionist wasn't very accommodating on adjusting something for us. After wasting an hour more & connecting on calls with several people, they agreed to give us refund that too poorly written message where they didnt even mention the problem was from their end. See the image below. However, the guy in the nail parlour apologised and was nice, compared to the receptionist who could have spared us 3-4 hours in a foreign destination. Very disappointed.

TD hotel staff or Ruby Hotel (they changed name) not only neglected to hand over our missing back from a flight to Ho Chi Minh, when the airport lost and found section delivered it to a “Mr Phuc” that signed for receiving it on our behalf, but they also stole half of the stuff inside (baby formula, bikinis and toys for our kids). The airport provided evident of the weight of the back before handing it over to the staff and after recollecting it again when we all realized where the bag still was. We spend hours of mailing both the flight company and the airport because they obviously couldn’t locate it and we never received it although they handed the belated bag over already the day after we arrived at the hotel and in Vietnam. We mailed the hotel several times to give them a change to explain but they never replied. Don’t go there! Even if you do it is not worth the save of money - it is not clean and the rooms are worn out. / Petersen family of five