Hotel dengan Tab Mandi di Astana

I recently redeemed my complimentary night with breakfast at the Ritz Carlton Astana and the experience was delightful. Club Connoisseur members benefit from several perks, one of which is a free night in a deluxe room, which oozed luxury and comfort. That night I also took advantage of my 20% off a cocktail master class that was interesting, fun, and relaxing. I would like to acknowledge several staff members who made a great impression on me for their professionalism, kindness, and competence. At check-in, Aslan the bellman, braved semi-apocalyptic weather (gale force winds and sheets of rain) to open the very heavy hotel doors for me and retrieve my bag from the taxi. Altynay, the receptionist, checked me in and gave me a beautiful room on a high floor so I could enjoy a view of the city. Sayan, who is in charge of Club Connoisseur, was there to welcome me in person and wish me a nice stay. Later, after I came back from the spa, I had to go back to reception as, embarrassingly, I couldn’t remember my room number (I’d lost the key card sleeve Altynay had given me with the room number on it). Ulkbek, at reception, quickly found me in the system and kindly offered to give me a new sleeve so I wouldn’t forget my room number again. I accepted the offer! That night I went to the cocktail master class at Mokki and, after Aizhan the hostess (who recognized me!) showed me to my seat, Alexander, the mixologist, made it fun, lighthearted, and educational. I now know how to make 4 different kinds of summer spritz cocktails! I met a French-Canadian couple at the class, and we spoke French a lot. At some point, Aidana, who was waiting on the master class participants, made a great impression on all of us when she asked us in flawless French, which one of the snacks we would prefer! She also was kind enough to give me snacks on soft bread as I have braces and cannot bite into hard foods. The next morning, I had breakfast at Mokki. The eggs were perfect and Symbat made me the perfect weak americano coffee I prefer to drink in the morning. Alfonso greeted me in Italian – always nice to see him! Even Altynay, who is in charge of marketing at the hotel, came to greet me and ask how my stay was going. At checkout, Mukhtar came to get my bag from my room and carry it down to the lobby. At reception, Nargiza checked me out quickly and efficiently and that was the end of a very special 24 hours. At least, this time, Aslan didn’t have to brave the elements when he helped me with my bag to the cab! Apologies for the very long-winded review, but the level of attention I received from everyone I have named (and perhaps some I forgot) required special mention. I felt very special and pampered by everyone and I will certainly be back. The training the Ritz Carlton Astana employees receive is working and congratulations to all!

Totally enjoyed my stay in this hotel. Considering the price, its location is perfect, just some walks away from the key landmarks in Astana, like the tent mall. Very safe location as well, even as I was walking after sun down. The bed & room was comfortable enough. I’d like kudos to the male receptionist when I checked in on the 21st, very friendly & even provided me with shopping tips on where to get the stuff I wanted & needed in the neighborhood. Would definitely stay here again when I come back in town

I've spent 10 days in Sheraton Astana in October 2023. Me and my mom had 2 separate club rooms and both of us really enjoyed our stay. The hotel is centrally located next to all the attractions, parks, and a huge shopping mall. The rooms are comfortable, quiet, and spacious. The club room serves excellent food for breakfast and dinner, and offers soups for lunch. The spa is great as well. But the best part of staying at the hotel is interactions with the staff. Everyone is helpful, polite, has a nice, positive vibe, and truly cares about their guests. All the little issues that we had were resolved promptly and readily. We spent a lot of time in the club room and I would like to thank all the staff there for taking a great care of us. I want to especially mention Olzhas the club lounge manager who made every visit to a club room enjoyable.

中亞第一家瑞吉酒店。總體來說非常不錯！很棒的客房服務，房間裝修很高檔，房間內各項設備，如電熱毛巾架非常方便。床是真的舒服，感受不到轉身晃動。

I am really impressed with the kindness, hospitality and service from all the staff at this excellent modern hotel - in an excellent location. Flawless stay. Beautiful suite with really nice welcome of Kazakh wine and a souvenir Yurt in my suite. Meticulously clean, comfortable and really good value too. Can't say enough good things about this superb hotel. Hilton driver met me at airport. Really kind warm welcome. Local tourist suggestions given by front desk. Excellent recommendations. One special employee deserves mention as the friendliest and kindest breakfast waiter I have met in years. Deserves ”Employee of the month”. He delivered the most kind, genuine Kazakh hospitality and just made me feel so welcome. I have a photo below but can't remember his name unfortunately. Highest recommendation for this wonderful hotel - a beautiful building made perfect by truly outstanding, committed and very hard working staff. Excellent English spoken by all I met. Well done and genuine thanks for your kindness and hospitality.

Хорошее местоположение, но старый отель. Уступает сетевым 4 звёздочным. Завтраки слабые.

a very smart contemporary hotel - lovely rooms - very comfortable social areas - great menu in the restaurant and Gibet in particular was an excellent member of staff - very friendly and helpful - going above and beyond to meet our requests and demands - would definitely stay there again

The reception and room service staff provided the excellent service. Hotel was extremely comfortable, hygiene and clean. They provided us with early check in and late check out. Rooms were clean Every time we go outside.

This hotel is well located in Astana. The rooms are spacious and clean and warm (luckily, because it was minus 25 outside) There is a pleasant lobby/bar, but the bartenders don't speak English. The reception is very good with skilled staff that speaks English very well. Especially Madiyar did everything he could to make our stay a succes! Thank you Madiyar, great job! The breakfast is moderate, quality is okay, staff unfriendly. The hotel says that there is a gym and pool, but this is a scam. The pool and gym is part of another neighbouring business and there is a whole procedure to get in there. in the spa/gym/pool they charge you for everything, even if you are a resident from the hotel: you have to pay for every step you take, every breath of air you take, you are charged. So the gym and pool is not accessible from the hotel unless you are willing to pay for every hair you lose on the ground. I can recommend the hotel (apart from the facilities).

We did not have a good experience at Kazzhotel Astana. The location of the hotel is in a poor area. Our room was dirty, the safe didn’t work, there was a musty smell, but of more concern was that our room door never locked and any random stranger passing in the corridor could have simply opened it from the outside. The aircon did not work at all and was stuck on a constant 24 degrees. On arrival we went to reception and asked to change rooms. We were told that this was not possible but maintenance would be there at 9.00 the next morning to sort out all the issues we had. The maintenance man did not turn up and despite asking reception several times we just gave up. Due to the lack of security in our room we had to carry all of our valuables with us every day. We slept with a chair wedged underneath the door. Of less concern, but still issues that need addressing, was the haphazard housekeeping. Some evenings we’d come back to the room and towels, such as they were, had been replaced, but the beds left unmade. Basic amenities such as toilet rolls were not replenished and we had to go off in search of the cleaners’ store cupboard to do it ourselves. On arrival in our room the toilet was absolutely filthy. Towels were frayed, threadbare and looked none too clean. It was quite clear that this room hadn’t been used for quite some time and was perhaps put into use due to the hotel being so busy. We were there for the World Nomad Games. We would, however, have expected it to have been cleaned to an acceptable standard before allocating it. We couldn’t wait to leave. Breakfast service in the hotel was totally chaotic. We regularly set our own breakfast table, that is if we could find any cutlery, the coffee machines were continually breaking down; service was absolutely appalling. Food choice was very poor and constantly running out. Very little or no basics such as fruit and cheese (this regularly run out). In the end we just didn’t bother going down for breakfast as it was so frustrating. Evening meals were equally chaotic. On one occasion we waited an hour and a half for a meal to arrive. I can only assume that our experience was so bad because of the World Nomad Games being held in Astana when we were there and the hotel being so busy, but even so this is no excuse. On a separate note we loved travelling round Kazakhstan. It has so much to see and the World Nomad Games were the experience of a lifetime. We were with a small group Regent Holidays tour so cannot comment on value versus price of hotel.