Hotel berhampiran All About Fish, Houston

Shocked that this place has such good reviews. Three stars is generous. First off, I arrived at 4:15 and my room wasn’t ready. Check in is at 3. They asked if I would be fine downgrading my room since those rooms were available. I declined so had to wait about 30 minutes for my room. The room was fine, nothing great. The kitchen was nice I will say, as well as the bathroom. The bathroom wasn’t perfectly cleaned though. Their was a hair in the shower and white splatters on the door and wall. The bed was hard and the pillows were small and terrible. The sheets had been used way too many times and the fabric was beading up. They felt very worn. One of the pillows had a black smudge on it upon arrival as well. The remote was sticky but the AC worked well at least. As for the amenities, the breakfast was not great. Half of the items/options weren’t available all 3 mornings I was there. The juice was watery, bananas over ripe. Very disappointing. In the gym, I hoped to use the treadmill. The incline on it was broken but the rest of the gym was fair. The pool is small, water was cloudy and they have no hot tub. Upon checkout at 5 am, I requested a receipt to show my balance was $0 since this was a work trip. They informed me they weren’t printing receipts and I would be emailed one at the 11 am checkout time. Insane to me but I was given no other option. Well that time rolled around and I wasn’t sent one. I did call and they sent it to me immediately. The hotel is newer but the elevators are worn down, there were dead spiders in the main hallway and the main areas are very stuffy. Parking was okay, not a huge lot but they weren’t busy when I was there. The location, I was informed, is not great or safe. Being from out of town, I had no clue. I never felt unsafe but I didn’t venture out at all. The surrounding area left much to be desired as places to eat, shop and things to do. Location was decent to the interstate. I would not stay again.

Josh and Torey, the parking valets, were very nice and pleasant. They held open the door, popped the trunk of the car, and opened the car door for me. They got my car very quickly, too. As for the hotel, the front desk was also nice and helpful. The hotel was very clean and accommodating.

Although this is still my favorite hotel in the Houston area I wasn’t extremely impressed this stay. Our air conditioner was blowing hot air so we slept with the balcony door open. On our final day the shower wouldn’t drain. I will still continue to stay here because the staff is excellent and the location is perfect. And the views are amazing

1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF. 2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say. 3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity. 4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE. 5. The food was excellent. 6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there. 7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday 8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing! I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.

The room seemed clean. It was spacious. The bed mostly comfortable. The room mostly quiet. However, the decor is like stepping back in time to the 1980’s tv show “Dallas”. The bathroom has a bidet. The marble counters are beige with mauve lines…. And, it has paisley wallpaper. Yes, paisley! It is not necessarily worn, but just dated. Very strange decor. The unfortunate happening is that I was attending a conference that lasted until end of day Friday. However, we were forced to check out at noon. My colleague left her bag with the front desk and they lost it! The front desk folks seemed scattered and their excuse: they have over 100 bags to store! Ok, if they are going to host conferences, they need to have systems in place to handle the large groups and their luggage. What an unorganized mess. They eventually found the luggage near the front desk, not in a secured area. Also, the hotel has nothing nearby/walking distance. They have “galleria” in their name, but when I inquired how to get there… they said it is 3 miles away… a shuttle bus would take you and pick you up, after arrangements are made. 3 miles away… they took creative liberties in claiming the “galleria” in their name. Considering there is nothing nearby, I asked where their gift shop/sundry shop would be. The front desk pointed me to a tray of candy bars. Yes, one tray of candy bars was their “gift shop”. The conference was crowded in the meeting rooms and too many people crowded around the dining table. The food was typical hotel fare. All in all, the experience was just “ok”. I definitely wouldn’t choose to have a conference at this hotel. And, I definitely would not choose to stay here, if not for business and the conference. The experience was just “meh”.

Bertemu dengan beberapa rakan untuk sambutan hari lahir. Suka bahawa ia berdekatan dengan Dave N Busters. Bilik mungkin lebih besar dan lebih bersih tetapi saya sihat secara keseluruhan.

Stay was beyond excellent. The room was clean, fresh smelling and the bed super comfortable. Staff were friendly and professional. Shout out to David who gave us a warm welcome. Hotel does NOT charge for parking, which is highly unusual. The hotel offers a parking garage and surface parking behind the hotel. The location is very convenient. Without traffic it was only a 15 minute drive to downtown, 10 minutes to the Galleria and 10 minutes to Memorial Park. The challenge is navigating the frontage roads to actually get to the hotel, but Waze or Google Maps was spot on with the guidance. The hotel definitely has an older architectural style, but the rooms are super clean and well maintained. The concierge lounge is stocked with sodas, flavored water and snacks. Soundproofing was sufficient that we never were bothered by the freeway noise! We stay at dozens of hotels on an annual basis, and this hotel is simply one of the best run properties we have experienced. Definitely would recommend this property and stay here again.