Hotel berhampiran H-E-B, Houston

My stay was very nice. Everyone was pleasant and very helpful.

Very friendly staff. Easy location. Satisfied with my stay.

From the moment I walked in the door, I was greeted with a welcoming smile from Miss Deborah at the front desk. She checked me in efficiently and asked if I needed anything, assuring me to let them know if I did. The next day, after returning from work, I met the housekeeping manager, Kristopher. He assured me that they are there to assist in any way possible, no matter how big or small, I had to check out after 18 days to go home, and Kristopher was there to assist me. He went above and beyond, and his staff was amazing. Another front desk person, Ashlyn, was very professional and communicated very well. If I ever have to stay anywhere again, this would be the first place I would select. The hotel was always clean, the breakfast hot and wonderful. No complaints of noise the entire stay. Perfect for families or business.

I checked in digitally. Chose a room. Then got a message on my Hilton app to stop at the front desk. I did. Checked in and they put me in a larger room. That was nice, BUT, they also charged me an additional $100.00. I went upstairs and checked my app again, looking for a digital key and noticed I was overcharged compared to my reservation. So I pulled up the confirmation email and went back downstairs. Vicento changed the rate to match my original rate. I travel for my job and get approval for reimbursement on hotel expenses before I arrive to the hotel. When the hotel changes the rate or adds fees not on the reservation, it messes with my ability to get reimbursed and sadly takes time to resolve. When I checked out 4 days later, they included a parking fee which isn't a lot, but unnecessary as this is a suburban hotel. The Courtyard next door charges the same parking fee, but the Residence Inn across the street doesn't. I never saw a security guy in the lot. I saw a review of 2 cars with wheels stolen and left on blocks in their parking lot. Had Hilton just been upfront with me, I would have left my car at work down the street and hitched a ride; which most nights, a coworker drove me to dinner and other places anyway. This hotel can do better. Be transparent. The room was nice and clean. Breakfast was just ok, despite very nice guys who work in the breakfast area. Just wished the food tasted better. I did not use the gym, but it looked ok. I did not use the laundry, but it looked ok too. Housekeeping left only decaf coffee with the coffee maker. Luckily, there is a Starbucks right down the street (within walking distance). This is a good hotel, but not in a prime location - and not worth a parking fee. There was a homeless guy living in his car in the parking lot under my window. Not sure why I had to pay for him to stay there. One night, he was up late (until 2 or 3am) cleaning out his car with the radio on. I should have photographed him. I'm going to try this hotel again, but I don't feel confident as I make the reservation. Come on Hilton. It felt like you changed my room rate to make a few extra dollars. If you book here, keep a copy of your reservation showing a breakdown of the room rate. No need to be surprised. If you don't like paying to park overnight in a lot with a homeless guy living there, then leave your car elsewhere and Uber it.

I travel frequently for pleasure and work. The staff here are so friendly and welcoming. I genuinely felt they went out of their way to make my stay the best it could be. My dog traveled with me and he got spoiled too by the staff. Will be back again soon. This will always be my first choice for stays in Houston. The staff at this hotel are top notch! Thank you all for that, you made this visit stand out from other properties. Ross and I can't wait to visit again soon!

The staff, Selena, Trisha, Raymond, Jordan, the maintenance, housekeeping were all very professional and nice, they deserve a raise. The rooms and motel it self, needs repair, there are leaks, blk mold, cracked flooring, the room(s) they gave me didn't have a refrig or microwave. The staff got me a refrig that leaks, I got my own microwave. There are a lot of smokers, etc. The price is too high for what you get. They are supposed to have up the prices per room, per night, per week and per month at the front desk and in each room per the Transparency Act, law. Be careful making reservations with the 844 #'s, it's an overseas (India) call center that will lie to you and charge all sorts of fees you never agree to, like $155 to make reservations twice what they said they'd charge per night, service fee of $32, and more. Have your bank turn in the motel and call center. The staff is the best of any motel / hotel I've been to and they deserve a raise. They are polite, funny and work non-stop almost 24/7. They're the only reason I gave a 4 star, other wise I'd only given a 1 star. Thank you Selena, Trisha, Raymond, Jordan, maintenance and housekeeping.

Hebat, bersih dan selesa & bagus dan tenang

Clean rooms, good location, full breakfast, helpful staff

Good location and service