Pengguna Tetamu
26 Jun 2024
My wife and I stayed here for two nights whilst we toured around Wales. There is a track from the main road to the hotel which can be quite narrow in places. We had room number 2 which in the face of it was a comfortable room with a good nights sleep each but there was a couple of major problems with it and the neighbouring rooms 1 and 3. Below the rooms is the hotel kitchen and from 6.30am could hear the staff arrive,chatting, general banging but the worst was the noise and smell from the extractor fan. This would last until we left for the day till 10 but on our last day was continuous with the horrid smell of meat and fats permeated to our room. In the evening the noise would start up again around 5pm never finished till 10pm. There was a note in the room information about guests being quiet returning to their rooms but none to suggest the staff needed to limit the noise either. Also our bathroom backed into the neighbouring room so could hear the room next door from there and probably vice versa. On the first night we went down for dinner but there was no one to show us to a table. After 5 minutes we sat at a table and waited…. Another 5 minutes passed until a young waitress came over and asked if she could help us. We gave our names and then told us were sat at the wrong table and asked us to move. We were completely happy with the table we were on and noted no one else sat at that table that evening. Why not just leave us where we were? Dinner was below par. The starters lacked flavour and although my main was okay my wife’s wasn’t. The item was described as Chicken Supreme. Being unfamiliar with the dish she searched online and expected a dish with chicken, garlic, onions in a creamy sauce perhaps with carrots and leeks. What came was a chicken breast coated in a small amount of gravy. I asked the waitress if this was correct and she replied yes. We then asked for more gravy twice as each time a thimble sized amount came back from the kitchen. The plates were cleared away and we wanted desserts but no one came to take our order. After 10 minutes we noted the table next to us had their plates removed and asked if they would like desserts, which they replied yes. After another 10 minutes of waiting their desserts arrived so we then left. At breakfast there was a good selection of items and an array of cooked food for selection. Again it was hot and miss. Be morning we were given milk in a jug that had gone off and had to be returned, another ordered coffee and got tea, ask for no baked beans and got them! All in all we felt that there needed to be more managerial injection particularly to guide the younger staff members in serving. The hotel does plenty of afternoon teas and weddings we noted but they should also pay more attention to those staying longer in the hotels rooms. On check out we were asked if we had enjoyed our stay and we replied with the above shortcomings. There was a humble apology but no adjustment to our dining
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