I made a large booking here for a few of my employees. My employees are not fussy and generally will stay anywhere as long as its clean and they don't share rooms. We really do not mind a dated hotel, in fact, a lot of the time they are more homely and nice for a longer term stay. This is not the case with the Amethyst Hotel. This hotel is absolutely filthy. They are also in complete denial about the state of their rooms. I quote ”your expectation of a room for this price is too high” In fact I would not even stay in this hotel for free. One of our rooms had a crack that ran from the bathroom to the hallway, it was riddled with a dark mould, and it smelt absolutely awful. The lights in the hallway were non-operational, the room walls were stained, the carpets were also filthy like they had never been hoovered or cleaned since the hotel's inception. The worst part of all was the smell though. It had an odd musky smell which filled your nostrils as you entered and got caught in the back of your throat, you can tell there is a serious damp issue here so any older guest / guests with any possible lung issues should avoid this at all costs. They never offered us any alternative and I could not force my men to stay there, so I was forced to book additional last minute accommodation at a great expense and headache. I brought these issues up with the hotel staff Nil Jackson who proceeded to tell me we were all wrong and that there was ”no smell” even when their own caretaker inspected the rooms with my employees together and agreed. I am not sure if Nil Jackson personally owns part of this hotel but she was so defensive over these rooms that I cannot imagine what her home looks like. Any other hotel in the world would have simply apologised and offered an alternative which I would have been more than happy with, but instead they choose to fight us over our comments and that it is our own standard which are the problem. I'd highly recommend actually reading the reviews and listening because even I thought ”it couldnt be that bad”
12 Ulasan