Hotel dengan Wifi di Munich

"Overall we really enjoyed our stay. Really appreciate the design of the room, and the comprehensive kitchen amenities. Only downside was that our toilet sink was partly choked, and aircon kept turning back to auto mode after 10 mins. Toilet had a rain shower with good pressure. The room had lots of storage space despite being relatively small. Would recommend and return if I come back to Munich!"

"While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen."

"The room is clean and matches the photos. It is on the smaller side (there were limited space for luggage) but it is perfect for solo travellers or students. The bathroom is bright and clean, but there are issues with the shower, though. The water temperature sometimes fluctuates wildly. The reception staff is friendly. It has been a good stay."

"The lady who always on the AM shift at the counter is very mean. The guy on the PM shift is much happier and better, like what I would expect from a good customer service. The cleaning lady wore her normal shoes to clean inside the hotel, so not very clean on the floor. The lights to my bathroom was spoiled but she only noticed it at the end of my stay... The location was very good, munich main station right behind the hotel. For Flixbus Station, its a 18mins walk away."

"OK - the good - The rooms are spacious, bed is large, the bathroom is lux with marble floors. it is also in a great location. It is close to the train station and has a Lidl behind it. The barman Jan is friendly and helpful. And the not so good - The rooms do not have a fridge, a microwave and not even a kettle! When I enquired about the tea and coffee facilities, I was curtly told if I wanted coffee I could buy it downstairs. It is difficult to understand how a hotel can justify a 4 star rating if it doesn't have anything more than a bed and a bathroom. And then there is the room temperature. It's a furnace in the room I think the temperature was set to 29 degrees C!! And the room temperature can't be changed in room. Only the reception can. Even if they change it, it resets the next day. I'm not sure why this hotel needs a sauna... Just stay in the room. As has been noted in another review on Tripadvisor, this issue is ongoing. He noted it in 2017 and again in 2019 but nothing has changed. Secondly is the staff attitude. They aren't rude but not friendly either. Likely they are worn down by the same issues getting raised while they are powerless to change it themselves. Unsurprisingly, I was not offered a late check out. The main advantage of location is lost by all the disadvantages. If that's why you want to stay here, don't let the photo's trick you, book another better hotel nearby."

"First time to stay in a 5 star hotel that doesn’t offer toiletries. You would think it’s Andaz and it’s supposed to be premium since we stayed with other Andaz before, but this one doesn’t have any toiletries like the basic suchnas lotion. I asked why and they said they are changing company. Still though they should have warned us during check in or at least have something in the room"

"Clean service wasn’t good. During the nine nights staying towels were changed and bed was done only once . Trash bin was emptied three times Other things were good, friendly service in a checking zone Hotel is located quite far from city center, but that was ok for me. And only 10 min walk from metro station and 2 min walk from tram station. That is good"

"Die Verkehrsanbindung ist sehr gut, eine Bushaltestelle direkt vor dem Haus. Die Einrichtung ist sehr gepflegt und neu, dabei im rustikalen Stil. Das Bad ist sehr sauber."

"Very nice hotel in an amazing location. Staff and service was outstanding and I will be forever grateful for being allowed to get the room at 8 am after a 36 hour journey from Australia with a baby. That's a level of flexibility with guest experience in mind I have not seen often."