Hotel dengan Wifi di Antalya

"I had a very enjoyable stay at this hotel and overall I was really pleased with my experience. The rooms were clean and comfortable, the pools were large and well-maintained, and the entertainment was excellent, with plenty of activities to enjoy. The service was also very good, and the staff were friendly and helpful. One thing to keep in mind is that the hotel can be very crowded, especially around the pools and common areas, so it can sometimes feel quite busy. If I had to mention one area for improvement, it would be the food. While there was a good variety of options, I found the selection somewhat repetitive, and given the hotel’s price range, I would have appreciated a little more variety and higher-quality choices. Overall, I had a lovely stay and enjoyed my time at the hotel."

"The room was a good size and the beds were comfortable. Housekeeping was reliable, with fresh towels and bottled water provided every day. Breakfast offered a good variety of food, and items were replenished quickly by attentive staff. Unfortunately, there were numerous flies around the dining area and on the uncovered food, which significantly detracted from the experience. Room service was generally acceptable, although the quality did not reflect the prices charged. It felt expensive for what was provided and fell short of what I would expect from a four-star hotel. The complimentary shuttle bus to the beach was a welcome benefit. Unfortunately, my positive impression of the hotel changed dramatically midway through our stay. Shortly after room service had delivered our meal, I received a phone call asking me to come to reception. I was informed that because my room service bill was approaching £100, I needed to settle it immediately as I was considered a “high-risk” guest. I found this surprising and inappropriate, particularly as I had already paid for my accommodation in full before arriving. When I attempted to pay by card, I was told twice that my payment had failed. I was then asked to use another card, which I did. When I returned to my room to eat my now cold meal, I checked my banking app to understand why my first card had supposedly failed. To my surprise, I discovered that all three payment attempts had actually been processed, meaning I had been charged three times. I immediately returned to reception and showed staff the transactions on my banking app. Despite the evidence, I was initially told the payments had not gone through, that I was mistaken, and that everything would automatically correct itself once they balanced the accounts at the end of the day. The refund did not happen. The following day I returned to reception with the same evidence. Staff apologised and acknowledged that I had indeed been charged multiple times, assuring me that a refund would be processed. However, I was repeatedly told that the matter would be dealt with by the accounts department and that it could take up to 21 days for my money to be returned. As I was checking out today, four days after the duplicate charges were made, I had still not received the promised refund or the written confirmation that I had repeatedly requested. In an effort to resolve the matter privately before leaving, I also sent a polite WhatsApp message to the hotel outlining my concerns and requesting assistance. That message received no response. Most concerning of all, during the checkout process the same member of reception staff attempted to charge me again for the very same room service bill that had already been paid and had resulted in the duplicate charges. Had I not been paying close attention, I could easily have been charged yet again. If I had been travelling on a tighter budget, having hundreds of pounds tied up because of the hotel’s mistake could have had a serious impact on the remainder of my trip. What disappointed me most was not that an error occurred—mistakes happen in every business—but the lack of urgency, accountability and communication in resolving it. Overall, there were aspects of the hotel that we genuinely enjoyed. The reception team were friendly, housekeeping was reliable, and breakfast staff worked hard. Unfortunately, the handling of this financial issue completely overshadowed those positives. I have retained screenshots of the duplicate transactions, my banking records and my communications with the hotel. This review is an accurate account of my experience. If my refund is received promptly after my departure, I will happily update this review to reflect that. However, based on my experience, I cannot recommend this hotel until it improves both its payment procedures and its handling of customer complaints."

"The hotel is located 10mins from the airport via taxi. All the staff at the hotel are just amazing and so helpful. The hotel is exactly in line with the Hampton by Hilton brand with large rooms which are fresh and clean. There is plenty of amenities and the restaurant has a wide range of foods which can accommodate all international travellers. The breakfast is also great with a massive range of choices. The best part is the great staff."

"Keyla Hotel beklentilerimin çok üzerinde çıktı. Henüz yeni açılmış olmasına rağmen her detay büyük bir özenle düşünülmüş. Daha lobiye adım attığınız anda otelin kalitesini hissedebiliyorsunuz. Lara'daki konumu ve sunduğu muhteşem manzara da ayrı bir avantaj. En çok etkilendiğimiz konulardan biri ise personelin ilgisi ve misafirperverliğiydi. Bize her konuda yardımcı olan Servis Müdürü Hasan Bey'e çok teşekkür ederiz. Ayrıca Yunus Bey ve Mehmet Bey'i özellikle belirtmek isterim. Gösterdikleri ilgi, güler yüz ve yardımseverlik gerçekten olağanüstüydü. Neredeyse tüm isteklerimizi büyük bir özenle yerine getirdiler. Otelin mutfağı da kesinlikle övgüyü hak ediyor. Yemekler hem çok lezzetli hem de kaliteli malzemelerle hazırlanmıştı. Antalya'ya bir sonraki gelişimde hiç düşünmeden tekrar Keyla Hotel'i tercih edeceğim. Gönül rahatlığıyla tavsiye ederim."

"Отель интересный, атмосферный в скале. Но при этом в номере тепло и даже душновато.  Заселение строго после 14:00.  В номере уютный халат, тапочки, простая косметика.  Комплимент - бутылка местного вина, очень приятно! Кровать удобная, 4 подушки, 2 из них были с комками, что разочаровало. Номера находятся на разных уровнях и на некоторые нужно подниматься по лесенкам, но персонал помогает с багажом.  На ресепшене живут 2 милые собачки, что радует глаз.  Сам отель находится наверху и мне было тяжело подниматься в гору, иногда брала такси, чтобы подняли чисто к отелю) В отеле потрясающая терраса kaira rooftop. Вечером живая музыка, потрясающая атмосфера и сумасшедшие виды. Но приходить лучше заранее, часа за 2-3 до заката, чтобы занять места. Цены  там высокие конечно. Самое большое разочарование - это завтрак. Он ужасный, самый худший в моей жизни. Непонятный твердый скрембл из яиц, вареные яйца, картошка фри сухая и луковые фри кольца. Это все из горячего. Несколько видов непонятных сыров, специфичная колбаса и непонятные закуски, которые никто не ест, старые по виду оливки, невкусная сухая выпечка. Помидорка огурец и зелень. Всё. Для такого отеля ожидала завтрак получше.  Утром там пролетают два шары, не близко правда, но виды все равно красивые."

"Отель очень понравился, есть свои маленькие недочеты, но на мой отдых это ни как не повлияло. Прекрасный большой пляж в пешей доступности, но есть трансфер каждые 30 минут, плюс каждый час можно уехать на лодочке по каналу, очень классно! Есть своя дискотека до 2 ночи. Еда простая, но все свежее и вкусно! На роликах ездят официанты на роликах!Номера большие, но не было фена! Вообщем хочу обязательно еще здесь отдохнуть! Сотрудники внимательные, порядок в персонале, всегда помогут! Есть сауна и хамам бесплатно с 9 до 17 ч"

"Провели в отеле 10 дней в июле/августе. Основной плюс - новизна, отель недавно открылся. При заселении обнаружили таракана, нас оперативно переселили в другой номер, причиной, по мнению персонала, была открытая дверь балкона ночью, в дальнейшем подобных насекомых мы не встречали. Персонал ориентирован на комфорт жильцов, оперативно реагирует и а запросы и максимально дружелюбен. Завтрак может быть более разнообразным , сотрудники ресторанам более активно информировать о «горячей» кухне на заказ - мы не сразу узнали, что можно делать доп. заказы. При этом, представленное меню довольно вкусно и полезно - от сыров до сухофруктов , омлетов и каш;). Клининг, также, реагирует оперативно если необходимо пополнить косметику, предметы обихода, но сама уборка пыли немного страдает , у нас все оставалось на своем месте весь период пребывания:). Номера уютные, комфортные, с шикарными видами, удобная сушилка на балконе - все моментально сохнет. Отдельное спасибо за это. Локация удобная, вблизи множество магазинов, ресторанов, лавок. До пляжа, не быстрым шагом 10-15 минут, дорога комфортная, мы так и планировали. В зоне бассейна можно взять полотенца для пляжа. Сам бассейн в р-не 25 градусов, бодрящий и комфортного размера, чтобы зайти окунуться, шезлонги новые, стильные, удобные. Общее впечатление, не смотря на некоторые моменты, отличное. Поскольку объект совсем новый, недочеты понятны, а персонал, который настроен на оперативное решение, будет поднимать уровень комфорта в дальнейшем, для этого и пишем отзыв. Все время пребывания, мы ощущали заботливое и внимательное отношение со стороны отеля. Желаем VOCO успехов, процветания и уверенно рекомендуем данный отель к посещению - красивое, стильное и доброжелательное место. Если когда-либо вернемся , остановимся только там ( есть с чем сравнить, включая Megasaray). Спасибо VOCO за прекрасный отдых!"

"I spent one night at the Kafkas Hotel. The room was clean, the breakfast was good, and in general, the staff were friendly. However, my stay was heavily impacted by a major issue. I checked in on September 16th at 2:00 PM. At the reception, the receptionist did not inform me that there was no running water due to street construction. I only found out by myself when I tried to use the tap right after check-in. When asked, she told my Turkish friend that the water would be running again within an hour (by 3:00 or 4:00 PM). Relying on this, we went to the beach for a swim. When I came back around 8:00 PM, there was still no running water to take a shower or wash my hair and hands. I had to buy a large bottle of water just to have some basic water in the room. I understand that nearby construction work is out of the hotel's control. However, I do not appreciate being misinformed by being told it would only take an hour when it actually took until the next day. Furthermore, €65 is a lot of money for a night where I could not even shower or wash my hair after swimming. I was shocked that the hotel refused to offer any compensation or even a 50% refund, considering that running water is a basic necessity they failed to provide and did not tell me about in advance. Unfortunately that led my stay to a very disappointing experience."

"Yes, it’s a cheap hotel and not Ritz Carlton style, but it differs to much from photos. I booked a hotel to attend the working meeting with a customer in quiet atmosphere and assumed that room is quiet, will have a table and WiFi. There’s no table as “they recently made a renovation”. WiFi on the 3d floor is bad. And at the time of my call they started to fix something on the floor (like the constructions). And this towels😭😭😭 damn, I don’t care if they’re branded or not, but I just want a not damaged towel. The curtains do not close the windows entirely and there are neighbors in front. There’s also no fridge in the room, but they let to use a fridge in lobby. The only good thing is the location."

"⭐⭐⭐⭐⭐ Excellent hotel! The property is brand new, spotless, and in a perfect location close to all major attractions in Antalya. The entire staff was incredibly friendly, welcoming, and helpful throughout my stay. A special thank you to Asmir from the housekeeping team for her kindness, professionalism, and warm attitude. She truly made my stay more comfortable and enjoyable. I highly recommend this hotel and will definitely choose it again on my next visit to Antalya."