Cari Hotel 3-Star di Antalya

I would like to file a formal complaint regarding my recent stay at this hotel due to the unprofessional and uncomfortable treatment I experienced. From the beginning, the attitude of the staff, including the owner, felt cold, dismissive, and unwelcoming. On the morning of check-out, I left the hotel early to take my friend to the airport. When I returned, I found that my room had already been entered and cleaned at around 9 a.m., even though I had not checked out and the official check-out time was 12 p.m. Later, a staff member came to wake me and remind me that I needed to leave by 12, while also saying that they thought I had already gone. This is not an acceptable excuse. Entering a guest’s room and preparing it before check-out time, without confirmation, is inappropriate and disrespectful. I also had an unpleasant experience with breakfast. I had paid for two breakfasts, and when I explained that I wanted the second one because I was still hungry, the staff clearly seemed unhappy about it. I then asked for cutlery for the second breakfast, but it was never brought. This is not the guest’s responsibility. If breakfast service is offered, then it should be provided properly and without attitude. The overall behaviour of the staff made me feel judged and unwelcome throughout my stay. Even during check-out, when I returned the key card, their attitude remained unnecessarily rude and uncomfortable. It felt like they were selective about which customers they wanted and did not know how to treat paying guests with basic professionalism and respect. If the hotel believes its prices are too low for the service it provides, then it should change its pricing policy. What it should not do is accept payment and then treat guests as if they are a problem. I am submitting this complaint so that other customers do not have to face the same treatment. I hope Trip.com takes this matter seriously.

Всё понравилось, местоположение замечательное, в номерах чисто и ремонт не старый. Единственное что бы посоветовала-это подкорректировать завтраки. Добавить в них немного мяса, хотя бы небольшое количество нарезки. Кроме того, предоставить возможность откорректировать меню, например не приносить оливки или сыр. Потому что я не очень люблю эти продукты и мне было больно осознавать, что это всё отправиться в помойку.

The hotel is located in Kaleiçi, the historical center of the city, inside the old fortress walls — a place where time seems to stand still. It was a real pleasure to stroll through the narrow, cobbled streets full of character and history. The hotel has a beautiful inner courtyard with lemon and orange trees, and a small pool. Having breakfast there in the morning, surrounded by the scents of citrus trees, was an absolute delight. Breakfasts were great — everything you need for a complete, healthy meal to start your day. Our room was on the smaller side, and we would have preferred a bigger bed, but thanks to the high ceilings, it felt quite spacious. The interior design really adds to the atmosphere — it feels like you’ve stepped into the Middle Ages. A couple of small suggestions for the hotel: it might be worth reviewing how the bathroom toiletries (shampoo, shower gel) are mounted, as the current setup wasn’t very convenient. Also, the safe in our room wasn’t working. We asked for it to be fixed, but there was no staff member available at the time who could help, and the issue was later forgotten — though to be fair, we didn’t follow up either. One other note — the hotel offers unlimited complimentary drinking water, which is a great bonus, but we weren’t informed about it at check-in and only discovered it ourselves later on. Overall, we really enjoyed our stay and would definitely come back. It’s a unique and relaxing place with a lot of charm.

The location of this hotel is very central to my dental appointments in Lara. I know the area well so knew what to expect. The breakfast at 8pm is one of the best I have encountered when visiting Lara with ”free breakfast”. The only complaint is with the paper tiny disposable cups for tea or coffee... as Westerner I do like milk with my tea/coffee so although the cups appear adequate for Turkish tastes they become unusable. A China or larger cup would be fantastic option. The space for socialising and to eat breakfast is a small terrace at the front of the hotel is very limited. When I visited a new Irish bar was been built at the end of the ground floor corridor. Rather worryingly they were testing the sound system for that bar which was far too loud (even at 4pm) so I have serious reservations that this noise will completely drown out any peace and quiet when this bar is open. The room was large, spacious, clean and well lit The ensuite fantastic for all needs. All in all fantastic stay... would recommend and give 5 stars if the future noise from the bar will be a major concern especially if travellers are attending dental or other medical appointments

We loved the hotel , we booked the normal deluxe room with a city view we liked the room so much we booked again for a king suite when we came back to Antalya! Beautiful hotel with good breakfast and lovely service!

Good location: located near the edge of old town, easy for tours pick up (no cars allowed in the old town) and exploring the old town in foot. Lots of restaurants option nearby. Nice and helpful staff, good restaurants recommendation from him! Amenities are basic but ill recommend it given then price

As always very clean and tidy and staff are very helpful and definitely value for money.. I have stayed twice now and will return again

Lokasi yang sempurna! Berjalan kaki ke segala-galanya! Kakitangan yang mesra dan membantu. Tidak ada yang terlalu menyusahkan. Bilik ini selesa dan katil selesa. Saya tinggal di sini 2 minggu dan ia berasa seperti di rumah sendiri. Terdapat sebuah restoran di sebelah yang memainkan muzik kuat sehingga tengah malam jadi jika anda tidur awal dan tidur ringan jangan tinggal di bilik 103. Saya tinggal di bilik itu satu malam dan menukar bilik. Bilik tepi kolam renang atau bilik di bangunan B jauh lebih tenang. Saya memilih pilihan makan malam dan restorannya sangat bagus! Saya sangat mengesyorkan tempat ini dan pasti akan tinggal di sini lagi.

Удобное расположение отеля: рядом Migros 5М, от него отходит автобус Havas в аэропорт, до моря близко, можно погулять по набережной и в парке. Сам отель выглядит неухоженным, не было горячей воды совсем, завтрак очень скромный, полотенца выглядят старыми. Останавливалась на сутки.

A very good experience. I visited Antalya for the first time. This place was very clean and welcoming. I had a comfortable stay. The receptionist and staff were all welcoming especially Khris from the reception who was doing a fabulous job. She always answered my queries in a very polite manner. The place has everything you need for a comfortable stay. Breakfast was good too. The only downside was it's a bit far from the city center. And they forgot to change the filled garbage bag from previous stay mostly because the person who did the housekeeping was new. Overall it's good and id definitely visit again for sure! Thanks for a beautiful stay!