This used to be my favorites hotel before MCO, but now after MCO, everything changed, I booked the room 1 week earlier, when I check in, 2 indian lady staff ask for my booking ID, I passed them my booking details and my IC(as my booking name is same as the IC) but they just said they can't find my booking,they didn't receive my booking! They don't even search for my name to check properly. After they confirmed with their manager, my booking has been transferred to Expedia, but actually booking name is still same, just the booking I'd changed, why they still can't find the booking? Then, this 2 staff speaking Tamil Infront of me for few minutes to discuss their check in thing, .. they asked for my phone number, when I'm telling them my phone number, don't even finish my number yet then they speak Tamil again, discuss for something else. Then I stop and wait them to finished their discussion in Tamil language which I can't understand at all, then she ask again my phone number, then I have to repeat all over again. This is so rude to speak their own language Infront of guest somemore we can't understand it at all! After check-in,I realized they assigned me a twin bed room, they said they received my booking is with twin bed, but what I booked from agoda is double bed! Which is 1 big bed for 2 person! U tell me that u received booking stated twin bed, do u think this is my problem?! There are 2 different room type twin bed and double bed, I paid more expensive price for double bed, twin bed is cheaper! and I'm not saying that I choose the preference for double bed,The room type I booked is STANDARD DOUBLE BED ROOM. The next day I checked out early morning around 6/7 am, the front desk staff changed shift, is a Malay girl, she don't even say any word for the whole check out process, no greetings, no thank you at all and with dirty look. I stay in this hotel couple times before, everything was great back then, even though it located far from the Ipoh town I still choose to stay here but now no more next time, I know I should not have high expection for budget hotel but the staff really need to be train well on their knowledge and how to respect people..
Bagus
486 Ulasan