Hotel berhampiran Cenote Azul, Isla Mujeres

If you're looking for a place with great service, this is it. Every single staff member was more than courteous. This is the second Excellence resort we visited and although similar every resort has its own experience and shine. Although you may be tempted to check out the steak house or the seafood restaurant for dinner, we highly recommend checking out the AGAVE restaurant. Not only did they highlight traditional local dishes but again the service was great! Our Hostess Alexandra, was friendly, made us feel more than welcome, and gave us some great tips as to what to do at the resort!

This was a very different experience for me but it was a great experience! The staff was super friendly and helpful and everything was clean. The capsules are comfortable and there are plenty of stores in the area if you need anything. It’s not a touristy are per se but it is a nice and clean area where you can walk around to 7/11 Walmart or a restaurant. I thoroughly enjoyed me stay and would stay there again.

Keep in mind - you come here for the beach! However, as frequent travelors of the caribbean we were so pleasently surprised with the service - especially want to give a huge shout out to Cirilo in the bar, Eduardo and Luis are amazing bartenders, Nubar and Jose Sierra in the front. anything we ever needed, they were there. The cevicheria and their staff are incredible as well! the servers are awesome. The food was really good. Just got to find qhat you like. I would stay here again 💯

We have stayed at IZLA hotel since it 1st opened so we have seen the changes of time. The Property is in like new condistion still, Staff is great. However what has changed is the nickle and dime charges and the excessove cost of thier food. It was $30 per persn for Breakfast option, yet yoy ucould order ala carte breakfast for 1/2 that. They give you 1 small 16oz bottle of water per day and they only sell Evian in the gift store for a outrageous cost, They now charge extra of you want a bali bed which sat empty the wntire time we were there. As for the propertym the room it was all stellar as always to us.

Very disappointed with the accommodation and service provided during my stay at Nomads Isla Mujeres. Despite booking what I assumed would be a comfortable room, I encountered several issues that significantly impacted my experience. I got the room next to the reception, it was a good size room but overlooked a construction site, an unpleasant view. The room itself was noticeably damp with a persistent unpleasant odor. The sink drain was obstructed, clogged and a smelled of stagnant water. Both, the sink and shower water tasted salty, despite the explanation provided by your staff that this was a common issue on the island, which I late discovered to be untrue. The housekeeping staff, particularly the manager, were very helpful. But I cannot say the same from hotel manager at point. Initially, when I voiced my concerns,he attempted to justify the issues rather than address them effectively. After back-and-forth discussions, his manager authorized to reimburse 1 night, telling me it would take ~1 month to get my money back, but after 6 months have passed, I have not gotten my money back!! Overall, while my stay was tolerable, it fell far short of the standard expected considering the price paid. Based on my experience, I cannot recommend your hotel to others, nor would I choose to stay there again in the future.

The check-in was good, the guy on reception was kind and it seemed to be perfect vacation, but later happened 2 situations… 1. I left the part of my cash in a bag, and someone still 100 dollars from there, probably thinking, that “gringo” don’t calculate it… just 1 day before I took part from there to change and next day after midnight there were 1 banknote less. Of course I couldn’t prove it so it have no sense to tell about it. 2. Also smbd stole 1 chocolate (that’s not 100 dollars, but that was a present, which was bringing from another country - like a present from the trip)… 3. And last thing, there’s been an incident when three member staff were snooping around our room in our absence. And we have returned too early. They came up with excuses that they were worried about the safe situation. My friend had left her jacket in the safe. But that does not excuse them for intruding our space and letting our door open for everyone to see The cleaning ladies cleaned our room more or less good (sometimes forget about balcony 😅) and they have never changed our bed linens, but we spend there 17 nights… Little bit compensated by the good location, beach and tourist operator at the hotel, but not enough to fill yourself safely and comfortable.

Casa de los Suenos is THE place to stay when you would rather feel like an old friend than a guest. From the moment that you book to your arrival on site, they are there every step of the way to help you get to your final destination. And in my case that was destination relaxation. This is probably the most important part of my review, so I'll include it first. As a young-ish solo female traveler, I felt 100% comfortable staying here. There is always someone in the main lobby keeping an eye on things and they lock the main front door from 11:00pm to 7:00am. The staff will call you by your first name from day 1, making you feel seen and acknowledged and most of all, cared for. Thank you to Chris, Roger, and Carlos. As its located in the Southern part of Isla, you'll need to consider transportation options if you really want to explore. They have bikes on site that you can use and if you arrange it ahead of time, they will have a golf cart waiting for you upon arrival that they make sure is always full of gas and just added to your tab at check out. By far the easiest and most reliable way to get a cart on the island. It takes approx 25-30 minutes to drive via golf cart from Case to the North Beach. I also love how they have the partnership with the restaurant below, Kin Ha. Excellent breakfast that comes with your stay. The view is breathtaking and Gil who curated the playlist is a genius with the tunes that play as you dine. There are also pools, a water swing, kayaks etc, and snorkeling right there included. The rooms are spacious, clean, and come with a fridge. My room, the exec king suite was more than I could have hoped for, especially when you consider the sweeping views of the ocean. The pool is divine and cleaned daily. One of my favorite parts, the house pups Marvin and Nina, (and even the cat Maggie) were perhaps my most favorite feature. They are the sweetest and must fun Casa mascots. If you're lucky they will even walk you down to breakfast! One note of improvement, which they are working on, is the company that they contract with for the transfer service. It was a little bit discombobulated on the way there, but everything worked out in the end. Chris personally took down my feedback and shared it with the company so that hopefully things go more smoothly for future guests (note that this is not a reflection of Casa, just a vendor they work with). If your thinking hmmm I usually stay in name brand hotels (trust me, I am a Marriott loyalist to an extreme level), do not do that here on Isla. Stay here. The experience is part of being on the Island. You will love your time on the island that much more if you stay at Casa de los Suenos. It really is a dream.

Decent place nice breakfast, road around the hotel is muddy otherwise everything else is nice.