Hotel berhampiran Monumento Tiburón Ballena, Isla Mujeres

Keep in mind - you come here for the beach! However, as frequent travelors of the caribbean we were so pleasently surprised with the service - especially want to give a huge shout out to Cirilo in the bar, Eduardo and Luis are amazing bartenders, Nubar and Jose Sierra in the front. anything we ever needed, they were there. The cevicheria and their staff are incredible as well! the servers are awesome. The food was really good. Just got to find qhat you like. I would stay here again 💯

We have stayed at IZLA hotel since it 1st opened so we have seen the changes of time. The Property is in like new condistion still, Staff is great. However what has changed is the nickle and dime charges and the excessove cost of thier food. It was $30 per persn for Breakfast option, yet yoy ucould order ala carte breakfast for 1/2 that. They give you 1 small 16oz bottle of water per day and they only sell Evian in the gift store for a outrageous cost, They now charge extra of you want a bali bed which sat empty the wntire time we were there. As for the propertym the room it was all stellar as always to us.

Casa de los Suenos is THE place to stay when you would rather feel like an old friend than a guest. From the moment that you book to your arrival on site, they are there every step of the way to help you get to your final destination. And in my case that was destination relaxation. This is probably the most important part of my review, so I'll include it first. As a young-ish solo female traveler, I felt 100% comfortable staying here. There is always someone in the main lobby keeping an eye on things and they lock the main front door from 11:00pm to 7:00am. The staff will call you by your first name from day 1, making you feel seen and acknowledged and most of all, cared for. Thank you to Chris, Roger, and Carlos. As its located in the Southern part of Isla, you'll need to consider transportation options if you really want to explore. They have bikes on site that you can use and if you arrange it ahead of time, they will have a golf cart waiting for you upon arrival that they make sure is always full of gas and just added to your tab at check out. By far the easiest and most reliable way to get a cart on the island. It takes approx 25-30 minutes to drive via golf cart from Case to the North Beach. I also love how they have the partnership with the restaurant below, Kin Ha. Excellent breakfast that comes with your stay. The view is breathtaking and Gil who curated the playlist is a genius with the tunes that play as you dine. There are also pools, a water swing, kayaks etc, and snorkeling right there included. The rooms are spacious, clean, and come with a fridge. My room, the exec king suite was more than I could have hoped for, especially when you consider the sweeping views of the ocean. The pool is divine and cleaned daily. One of my favorite parts, the house pups Marvin and Nina, (and even the cat Maggie) were perhaps my most favorite feature. They are the sweetest and must fun Casa mascots. If you're lucky they will even walk you down to breakfast! One note of improvement, which they are working on, is the company that they contract with for the transfer service. It was a little bit discombobulated on the way there, but everything worked out in the end. Chris personally took down my feedback and shared it with the company so that hopefully things go more smoothly for future guests (note that this is not a reflection of Casa, just a vendor they work with). If your thinking hmmm I usually stay in name brand hotels (trust me, I am a Marriott loyalist to an extreme level), do not do that here on Isla. Stay here. The experience is part of being on the Island. You will love your time on the island that much more if you stay at Casa de los Suenos. It really is a dream.

Decent place nice breakfast, road around the hotel is muddy otherwise everything else is nice.

My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

The check-in was good, the guy on reception was kind and it seemed to be perfect vacation, but later happened 2 situations… 1. I left the part of my cash in a bag, and someone still 100 dollars from there, probably thinking, that “gringo” don’t calculate it… just 1 day before I took part from there to change and next day after midnight there were 1 banknote less. Of course I couldn’t prove it so it have no sense to tell about it. 2. Also smbd stole 1 chocolate (that’s not 100 dollars, but that was a present, which was bringing from another country - like a present from the trip)… 3. And last thing, there’s been an incident when three member staff were snooping around our room in our absence. And we have returned too early. They came up with excuses that they were worried about the safe situation. My friend had left her jacket in the safe. But that does not excuse them for intruding our space and letting our door open for everyone to see The cleaning ladies cleaned our room more or less good (sometimes forget about balcony 😅) and they have never changed our bed linens, but we spend there 17 nights… Little bit compensated by the good location, beach and tourist operator at the hotel, but not enough to fill yourself safely and comfortable.

This was a very different experience for me but it was a great experience! The staff was super friendly and helpful and everything was clean. The capsules are comfortable and there are plenty of stores in the area if you need anything. It’s not a touristy are per se but it is a nice and clean area where you can walk around to 7/11 Walmart or a restaurant. I thoroughly enjoyed me stay and would stay there again.