Heraldic Room Hotel

I think the economy rome also should have refrigerator and slipper at list.

The hotel was very good, staff at reception very friendly and helpful, it was a nice stay. Thank you Heraldic Room Hotel staff :)

Every thing was excellent, BUT in my room wasn’t window. ! And around the hotel were not groceries store,.. Otherwise Excellent Thanks for everything

The person who did our check in was very friendly he give us a clean and huge room and easy access thanks again

hotel is on the main road and traffic noise is terrible

The description of the room says city view but when i got there they gave me a room at level minus 2 with no windows !!!!! The noise was also terrible. I asked the day receptionist to change my room as i was really panicking down there. To be fair he tried to help me as much as he could but he had no permission from his manager ( on the phone ) who wanted further payment. I was very tired so i took some sleeping tablets to try and forget until the morning. However i woke up after a few hours cause there was a family with a child that was making a lot of noise . I went to reception and asked for my room to be changed as i was really exhausted. The night receptionist was very abusive and even told me that he was not tired and it was not my problem if i was tired . He asked again for more money and even asked me why i was making it a big story to give them more money !!!!! It was around 4 in the morning by then and i was extremely exhausted so even tough it s very far from my style i said : 'f...g hotel '. The receptionist said that he would call the police ! He even said that in Turkey women cannot raise their voice with a man !!!!!! Finally the front desk manager came and he seemed like a nice person and said that if i wanted to go they would issue a refund. Unfortunately,even he deceived me cause booking,com tried to get a refund from them multiple times and they declined !!!! All this taking into consideration that i paid for 4 nights and i had to leave after a few hours in the middle of the night in an area in Istanbul that it s far from the center and that i was not familiar with . It is just beyond me how this kind of people can work with public ! I choose this hotel based on the good reviews but i honestly do not understand how they got them !!!! Def keep away especially if you are a woman travelling alone

The first night I couldn’t use internet in my room and outside of the room. So whenever I need to use internet I have to go to the reception, and I have been told it will repair it but I couldn’t had internet until they have changed the room. After that everything else was good

Nice and clean hotel

I liked it Thank you 😊