Hotel terbaik di Vernon

I got charged more then my price on the website as it didn't indicate pet charge, totally fine to pay since I'm aware places have this. It was just not in my booking. My shower also didn't work and they wanted to give me a free drink in my experience.

很好很贊還想再住

I was a little disappointed that my IHG platinum status didn’t get me any recognition here, no room upgrade or acknowledgment from the staff. The room was small but functional and they used the excuse of COVID to avoid cleaning the room (a particular annoyance to me as they don’t reduce the price to compensate). Breakfast on day one was good, plenty to eat. Day 2 we turned up ten minutes before the end and everything was done already. When asking the waitress she was not fussed and simply said “finished” and walked off!!! It took going to reception and them chatting to the manager to get anything; so was grateful for their support. The waitress then had a go at me for telling reception!!! I’m not her mate but a paying customer a fact that appeared to have escaped her!! Also on checking into a family room we didn’t have enough towels! Also no water in the fridge, I’m told this is peculiar to Canadian Holiday Inn!! In summary it was an OK stay. Just OK. I use IHG and Holiday Inn a lot, so I was disappointed all in all. So it was o

When booking your room,beware,that this hotel does not accept debt cards or cash,it also have a restaunt that's not open, they fail to mention that,the afternoon staff have no idea how customer service should be,rather give you a hard time getting into your booked room,night shift gentleman was the best experience and understood your headache when booking in. What you get is not what you pay for, next time we are staying at hotel 6 there you get what you pay for and no headache about how you pay,and not give a 900.00 cash deposit for your room.

Comment/complaint/suggestions as a copy and paste I sent to BW head office... I caught wind that there was a hot tub here so I was enthusiastic to use it for my sore back and the timer knob for the jets got busted somehow from some other guest perhaps and not fixed if it happened yesterday? Or day before? Or longer? I addressed this right away to the front staff and this assistant manager guy to see if it could be fixed for later use and no, not even touched when I checked back much later on and nothing was even said back to me on it originally. In fact I had to go back to desk and show this assistant manager guy back in pool area what I was meaning and talking about to get the jets going! Should really be obvious, yes? Is frustrating when this happens and to try and explain to a fail on easy communication. If this happened before today at our check in time at 4 pm, why was not someone on it and not alerted? This makes no sense to me. Would have been nice then to have a bath tub in room to soak a bit and there is just a shower in room. And at that, the door does not close enough and water gets all over the floor. Wasted a towel to mop it al up! No free waters offered at check in too like other locations, I am a regular gold member. All other BW locations are on it. The cooling system for room is not working and stays at 75 degrees and have tried and tried to set it right and not rocket science typically to do so and did not feel like calling down after other fails! I give this stay a fail grade and even though there is a nice size fridge and a large high def tv. May 1/23 stay.