Ulasan Bufes Hotel

Terrible. I turned up to be told that they had double booked my room and they could either refund me the money or I could upgrade to a bigger room for more money. This is an outrage, the hotels fault and not mine, I only agreed to pay the difference for the only room because it was late at night and I had nowhere else to go. The room was hardly an upgrade, it just had a sofa. Not happy with the people who ran the hotel, shocking service and you can hear everything that goes on in the hotel when trying to sleep. Would not recommend

My recent stay at Bufes Hotel Istanbul was nothing short of a nightmare. From the moment I arrived, it became abundantly clear that this establishment has absolutely no regard for the comfort or well-being of its guests. Let's start with the room. I was appalled to find myself allocated to what can only be described as a dungeon - a windowless cellar with no ventilation whatsoever. The air was stale and suffocating, and the complete lack of airflow made it impossible to escape the oppressive heat. To make matters worse, there was no air conditioning to provide even a modicum of relief. But the horrors didn't end there. The receptionist on duty barely spoke a word of English and was incredibly rude and dismissive when I tried to express my concerns about the room. Instead of offering any assistance or attempting to rectify the situation, they simply shrugged and walked away, leaving me feeling frustrated and abandoned. As if that weren't bad enough, there was a foul stench permeating the room that made it almost unbearable to spend any time inside. It was a nauseating combination of mold, sewage, and neglect that lingered in the air and clung to everything it touched. In summary, my experience at Bufes Hotel Istanbul was nothing short of a nightmare. From the windowless cellar room with no ventilation or air conditioning to the unprofessional and rude behavior of the staff, it was a complete disaster from start to finish. I would strongly advise anyone considering a stay here to look elsewhere for accommodation. We said we don't like the room and vacating, the receptionist didn't care and said we will lose our money and dont get any refund. this was very unprofessional behavior. Please avoid staying in this hotel or else you will lose your money and you will get attacked with some health problems due to the hotel and room conditions. We had to vacate the room in the evening around 6 PM and found another one at 9:30 PM which is terrible as we spent all the day on travelling and then finding another hotel.

Very badly 😞 no kettle no friendly

Scam 100%. Photos aren't the reality— AT ALL! They tried not to let me in despite I had pre-booked, it took 15 min of persuading through Google Translate (they don't speak a word of English). Absolutely disrespectful. Run away from them after 1 night despite having booked 2 nights. Was afraid my stuff would catch some mould or fungus just from staying in the room. Avoid by all cost, ban them from trip. com.

Great service overall