Pengguna Tetamu
11 Januari 2025
A Very Disappointing Experience – Beware of the Front Desk Service I booked this hotel after reading positive reviews, but my experience was far from what I had expected. Although the architecture and ambiance are quite appealing, with the hotel being centrally located, my overall experience was frustrating and disappointing. Room Issues: I checked in on a Friday afternoon with a reservation for two deluxe rooms, one made through another booking site. After completing the formalities, I was led to my room, only to find that it was claustrophobic, with no natural sunlight and no view. The room felt cramped, and the condition was far from what I had imagined based on the reviews. The bedsheets were dirty, which was unacceptable, and I had to request a change immediately. When I went to the front desk to report the issue, the response was disappointing. I was told that the hotel was fully booked and that no other rooms were available. However, I noticed that many rooms on the property appeared to be vacant, and I hardly saw any families staying there. This made me question the validity of their claim. Unresolved Concerns: Later that evening, around 8 PM, I witnessed another family being moved to a different room, even though the staff had told me earlier that the hotel was sold out. This made me feel like my concerns were being ignored and that the staff was simply not interested in accommodating my needs. When I spoke to the staff member who was assisting the other family, he showed no interest in addressing my concerns or offering any explanation. He walked away without even an apology or any attempt at a solution, which left me feeling humiliated and frustrated. And at last at the time of checkout no one came to pick up the luggages, me an my family dragged the luggages by own. Food Quality: I had opted for both breakfast and dinner at the hotel, hoping for a decent meal. Unfortunately, the quality of the food was subpar. After trying both meals, I decided to venture out and dine at other restaurants in the city, where I had a far better experience. The hotel’s food was not worth the price, and I strongly suggest that future guests consider eating outside the hotel. Staff and Service: The most frustrating aspect of my stay was the lack of professionalism and courtesy at the front desk. The staff there seemed disinterested in addressing any of my concerns, and their overall attitude was indifferent and unhelpful. It was disheartening to feel like my issues were not taken seriously. However, I do want to commend the waitstaff in the restaurant. They were attentive, polite, and genuinely respectful, which was a refreshing contrast to the front desk staff. It’s clear that they value customer service, unlike the reception staff. Final Thoughts: To the hotel management: I hope you take this feedback seriously. The front desk staff need better training in customer service and conflict resolution. It’s crucial that they be more empathetic a
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