Occidental Jandía Royal Level - Adults Only

Just got back from 5 night and would highly recommend this resort. Royal level really did feel like a great upgrade and made you feel special. The drinks were outstanding, all premium drinks and no expense spared. Cocktail menu was good. Staff were all super helpful and very friendly. Everyone put in loads of effort to make you feel welcome and we didn’t encounter one person who didn’t seem really happy to be working there. The food was only thing I feel could have been improved slightly as the royal level buffet was a bit mix match and hot plates didn’t really seem to keep food very hot. But we did find something nice each mealtime. We didn’t manage to try the a la carte but could have booked if we wanted. Royal level pool was freezing but the smaller jacuzzi pool was great temperature. We did wander around the rest of the resort but stayed to the royal level areas mainly as they were really peaceful and quiet. Loads of sunbeds available all day and even used cabanas some days. Never a fight for a bed and did feel exclusive and not overcrowded. Beach lovely and great little town walking distance with good selection of shops. Our room Had fantastic pool and sea view and bed was really big and comfortable. Every where felt clean and tidy, All in all a great resort and would highly recommend.

This hotel.needs a complete refurbishment and is no more than 3 star. Some of the facilities are not open or do not exist and the condition of the terracing and restaurant decking us dangerous at best. The buffet food is always cold ,but the staff who are excellent do their best. Getting into the pool is a nightmare with wobbly steps and broken decking. We complained to the jet2 rep and hotel.management but quite honestly do not spend a lot of money on a poor tired establishment. Many reviews are good but cannot understand why . The photos inches brochure do not represent the hotel of today as I am sure some years ago it was good. The best part was the Green bar which was great. Avoid if you want quality and comfort

Just home after 2 fab weeks at "the royals". This is our second visit to the hotel and already booked up again for October 2025. The staff really make this hotel what it is - Marianna did all she could to fulfill our requests; the staff in both the A La Carte and in the Atlantico resteraunts are so attentive, and as they got to know us they recalled our favourite wines/lunchtime drinks/morning coffees, and always smiling and happy. The food choices are also first class - you will defo not go hungry. Download the Barcelo app and do all your A La Carte bookings as the dates open. The veal was our firm fave, paired with "rosado"! We did use the Green Room bar, the Atlantico Bar and the Piano Bar - again the staff are a pleasure, big shout out to the guy who does the evening shift in the Piano Bar - lovely personality. The atmosphere in the"royals" is relaxed and chilled around poolside, and always clean and tidy, and plenty of beds and towel change. We were in a ground floor terrace room, same one as last time - the only thing we'd change about the room would be to have the table and 2 chairs back - seems trivial, but makes sitting having the nice cava from the mini bar less comfortable! On the whole - we had 14 great nights at the hotel and highly recommend it. Thank you to everyone @ the royals.

Amazing hotel, which was placed perfectly for us, not too close to the hustle and bussal but not too far away either. The rooms I would agree, need a little bit of tlc, but to be fair its very much just cosmetic and ours was perfect for our needs. The staff!!! Just Amazing, made for a wonderful atmosphere. The work that went into the Christmas evening event was something to see. Fantastic effort which everyone appreciated and made for a lovely night to remember. We can't wait to do it again!!!

We booked our stay few months ago basing on localisation by Jandia beach, reviews and also our amazing experience we had from our last year holidays at Barceló Tenerife- that time we were guests of 5* hotel AI however not Royal Level. We decided this year to go for RL experience as we regretted last year we did not went to upgrade. No words to describe our dissatisfaction. Barceló Tenerife was worth every penny we paid for our stay, however we can not say same about our stay at Occidental Royal Level at Fuerteventura, very disappointed. Service- communication, language barrier-not many employee’s speak English - this brings miss understanding and poor service at the end…. For example Problem to order coffee with alternative milk or any type of eggs like scramble eggs. When asking for coffee sachets housekeeping they asking to call reception, once they have that on trolley. Cleaning - in the restaurant - morning buffet - been a first person for breakfast, seen dirty tongs in use from the day before (dinner) with sauces on it. Food overall really good, sometimes to salty and oily however many choices of meat and fish. Good to see hotel working toward waste not idea, however serving 3 times a day same cheese from morning, lunch and dinner with visible time marked on them it is something not good. Not enough people to serve, waiting time for drinks and take away dirty plates. Waitress in la carte restaurant did not informed us wine will be extra charged. Once we check out we have been asked to pay bill, when I mention that to receptionist she got offended, left us by RL reception desk saying she will be back in the moment - she brought from main reception documents to prove us wrong, showing us we have been charged by restaurant and my partner signed that bill- showing aggressively (finger pointing ) signature, while there was no price on that bill and my partner was not even knowing what he is signing. Also was not only us who got surprised by signing something before leaving la carte restaurant that evening. Our mistake we did not double check that. Receptionist had no understanding and got very quickly impolite. Once I mentioned I will formally complain she said “no problem, do it” wow wow wow I Have never experience poor service like that especially for Barceló group which keeps high standards of service - as I mentioned we stayed in other hotel of Barceló group in Tenerife and we were extremely happy with our stay. I explained the lady that our complain is general complain not only regarding bill, but also other points mention above, adding another point that we were not informed once check in that terrace on RL with another pool and jacuzzi is out of order due renovation and that we might Experience noise. Lady said it is not their fault- this should be done by EasyJet- and this is their problem. Which I do not agree, yes they could inform us before arriving, however I strongly believe person who is checking in should double check if guests kno

Staff at this hotel - Royal level Staff were exceptional. Food Selection of food changed daily which was great. The only real issue we had was during meals the food In the buffet was rarely hot, unless you had them cook something for you (e.g. salmon, steak, lamb etc). And at breakfast you could request an omelette/fried eggs but you could be stood for upto 10 mins waiting for it. Room comfort The beds are really comfy at this hotel with a selection of pillows to choose from. Decor in the room is pretty simplistic and the TV is a standard holiday tv with only 4 channels in English. But all soft drinks/water in the mini bar is free and restocked daily. Green room - Bar At Royal level you get separate access to a bar called the verde room, in here you get a selection of cocktails, whisky’s, Brandy’s, wines all top shelf bottles. Service in this room is amazing, staff are always on hand to cater to what you want. Location The hotel is located a short walk from the local town and about a 40 minute walk to morro jable. However if you don’t want to walk a bus arrives at front of hotel (free of charge) to take you into the town and to the beach. Overall it’s a great hotel if you want to relax and do a bit of shopping locally. It’s just a shame the food temperature on this occasion let us down as we had heard such great things. Will possibly to try again and see if it was just a bad week.