Hotel berhampiran The Golden Eagle Statue, Jeddah

I am staying at Carawan Hotel Jeddah since 8 days and have a reservation for another 4 nights Yesterday I found couple of small cockroaches in the room and complained about them to the receptionist and he started smiling as if this a a normal thing for him and promised me to change the rooms within no time Nothing happened and I went out and came late Today again I found cockroaches crawling on the bed and went down to the reception immediately and again he promised to change in half an hour Waiting for an hour I went down and was told that the “labours” are on break and will be back after half an hour I asked him to connect me to the manager and he refused to give me his no and upon my insistence he called him and His excellently the manager refused to speak with me and I was told to go back to the room and wait I am also refused refund as this is a prepaid online reservation house keeping is on ”request” and not on daily basis

We stayed here for a week during our business trip to Jeddah with our 9 year old son, and unfortunately had a really bad experience… We had requested a triple room when booking but upon check-in they had no record of this. They said they could send an extra bed up, so we accepted this and proceeded to our allocated room - Room 418. This turned out to be a small room with a linked door which made it even tricker to locate an extra bed. Housekeeping came within 30 minutes with the extra bed, which appeared good on first inspection - however was as hard as a board and totally unusable once made up and in place. The first night was spent with three of us in one bed which was far from ideal! The next day I complained about the bed, and they agreed to bring a mattress topper up to the room, which somewhat helped relieve this issue. The consequent nights we were all in our own beds thankfully. Throughout our entire stay we never once had housekeeping as standard. We had to request the room to be made up, and on nearly every day after a long day at work - we arrived back to a dirty, un made up room which was super frustrating. I raised this several times with management to no avail. Simply NOT good enough for this standard of hotel. On our penultimate night, the next door occupants decided to have a party (founding day) and we politely asked them to keep it quiet by knocking on their door, but they persisted. We asked reception several times for their help, but it fell on deaf ears. We finally got to sleep at 3am only to be woken up by reception calling our room at 5.30am to register complaint from said partygoers to us! We could not believe it. Our son was woken up and the whole following day was a nightmare. What hotel calls guests’ rooms at 5.30am in this manner?! CRAZY! On our last night the same partygoers continued their celebration, and we had to ask to switch rooms which the hotel did do in a swift manner. 2 hours sleep was all we got before our early flight home. Really disappointing experience from this hotel, and we will not be returning in a hurry. If you’re expecting a high quality, modern hotel with exemplary service - look elsewhere!!!

A fantastic hotel close to the international airport! Excellent service and food. Clean room; the room that I stayed in was immaculate. The staff are polite and friendly. And the check-in and check-out process was straightforward. I look forward to staying again at this hotel in the future. Special mention and thanks to Nawaf at reception.

Bilik ini lebih sesuai untuk pasangan dengan anak-anak, tempat tidurnya lebih besar, dan ada tempat tidur sofa, yang dapat diagihkan dengan sewajarnya, bilik gaya hotel bersih, sarapannya enak, pengangkutan ke tempat-tempat menarik lebih mudah, dan harganya tinggi

The hotel itself is clean but the rooms are very small and there's almost nothing but the absolute base. You have to call 4 times and remind them extra 3 times just for them to help you with anything in your room. I have asked them to join two beds together and they keep forgetting over and over again to send someone. Waited a whole hour for it, it's insane!. The room is clean, and the prices are honestly really good. Sometimes I find discounts on it for 180 before taxes which is nice. The location is a bit tricky to get to, but that's not their fault, they were there before the roads had changed construction. Front desk/receptionists are the best, always super friendly and easy going. I would say they are the best thing about this place.

本來訂房是吸菸房 到櫃檯也特別說要吸菸房 結果整理行李好 從房間出去才發現房門口張貼了禁菸公告 傻眼 到櫃檯說要換房說要等 可以等我們晚上回來再換房 晚上回飯店先到櫃檯說要換房 說我們先回房間整行李 整好再打電話到大廳 會有服務人員來引導換到吸菸房 結果帶去櫃檯說準備好要換房 結果石沈大海 還得特地跑到櫃檯去問 櫃檯還說他們不知道 真是羅生門 可能我說外星語 沒人聽得懂 等到退房早上 我打去問幾點退房 櫃檯又是鬼打牆 胡言亂語 不知道到底幾點退房 只是說幾點退房有這麼困難嗎？ 一間這麼有名的星級飯店 結果櫃檯搞得跟旁邊小旅店還差勁 （我前晚住隔壁走路一分鐘的兩房兩廳兩衛的旅館便宜，櫃檯溝通完全沒問題）真是傻眼 飯店設施是不錯 但廁所淋浴乾淨度不好 房間燈也不夠明亮 櫃檯真的溝通障礙 超扯

I spent a weekend there during the month Of March. Hotel is nicely located - quiet district although it is hard sometimes to find a suitable car parking - hotel parking is full and same goes for the surrounding Room is spacious - I have booked an executive suite 2 bedrooms- it is perfectly suitable for a family of 4 Cozy Restaurant - matching with hotel size- breakfast buffet was included in the price. Variety is OK Lobby is a bit small, they have a fitness with a covered swimming pool - tiny one - Building apparently is old… furniture in rooms , lobby & restaurants are exhausted and need to be changed Overall the hotel with its prices & services is worth to stay I do recommend it for families I’ll come back again

The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable. The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great. The location was perfect - close to the city centre and attractions. The hotel had great facilities and was very convenient. The breakfast was delicious and had a great variety of options. The service was excellent and the staff were very friendly and attentive. The hotel was beautiful and the decor was modern and stylish. We had a great stay and would definitely stay here again.