Hotel Shrinath Palace

Major issue is Poor management and service quality and standards As a hotel. Few eg. 1. Contrary to MMT pkg details - Breakfast was supposed in restaurant but hotel itself assumes that customer knows that they serve breakfast in room against served order only. 2. Poor listening skills of staff- staff are basically not trained enough and lack of focus on guest experience . 3. No welcome gesture or uggage carrying assistance provided despite asking during checking and checkout. Also lift wasn't working. 4 basics facilities lacking like - no guidance given on TV, slipper was not provided unless aske Location is good and at few times some staff were hospitable and cooperative. Feedback is more on management's lack of focus and attention to maintaining service quality and standards as promised in MMT booking. Location if hotel is really good.

Specious room, well behaved staff, easy to locate the property, food quality very good (chicken biriyani). Area for improvement: No hangers in cabinet, fan speed control knob missing, sharp cot edges (unsafe condition)

Reception was not comfortable, location is good but the room shown in mm t and the given room is totally different. We booked crown executive room and they have given simple delux room. Which is around 180sqft. Tea kettle was not available, can’t lock the room as lock was also not working, smell was coming from lift. House keeping was also poor. Breakfast timing is after 8:30 and will be limited.