Hotel berhampiran JPHDHR Secretariat, Kandy

We had a 2 night stay here in early January. It is a beautiful property, and the interiors are beautifully. The rooms are spacious and comfortable, with my only misgiving being that the lighting isn’t good enough for reading. The food is exceptional, especially the breakfast. I recommend a few more options for the set dinners, and offering wine by the glass. The staff are well trained and extremely friendly and helpful. Yes, it’s on the main road, but we still felt cut off from the bustle, and the occasional train didn’t disturb us. Thank you for a wonderful stay!

Pros: -Great location, beautiful view of the river -Wonderful dinner buffet Cons: -Check in took close to an hour as they couldn’t find my booking. Had to reach out to trip.com for help. That said trip customer service is excellent -Rooms are quite old and had a musky smell

Overall stay in radisson kandy was pretty pleasant and comfortable. Room was very clean and presentable. Had breakfast and dinner at the hotel and the dining hall was spacious and the food was tasty with a variety of dishes. Roof top restaurants have a good variety of dishes with swimming pool and very view of skyline with visible kandy lake, buddha temples, mountains etc. Staff was very pleasant and ready to help for any requirements. Only was the availability of drinking water. Supplied only 2 bottles of 500 ml each and water cooler/ dispenser not available and guest had to buy additional water bottles at very high cost (compared to market rate. Hotel management can have a look at an issue of availability of drinking water. Otherwise the overall hotel stay was pleasant/ satisfying.

I had an exceptional stay at Theva! From the moment I arrived, I was impressed by the warmth and professionalism of the staff. They went above and beyond to ensure my comfort and satisfaction, making me feel truly valued as a guest. Food was 10/10! What stood out most to me was the hotel’s commitment to giving back to the community. They actively support charitable initiatives, which added a meaningful touch to my visit. Knowing that part of their efforts go toward making a positive impact made my stay all the more memorable.

The hotel itself and its facilities are fantastic. The rooms are nice and the food is absolutely superb. Unfortunately the service in the restaurant was really poor, which made this stay absolutely unpleasant. We were given dirty table cloths (and they didn’t want to replace it after asking for it), our table was given to someone else while we were at the buffet, we had to order drinks several times until finally served, we were given the bill to sign while still eating the main dish (not even dessert) and actually wanted to order more drinks, after being seated, we had to wait min 10 min to place orders for drinks or get silverware etc. From a 5* hotel we definitely expected something better. This is the only hotel during our trip, where we experienced bad service. which is a pity, as otherwise the hotel is really nice. We would not book it again.

Amaya hills Kandy located within scenic mountain ranges in the heritage charm of the kingdom of Kandy.The Amaya Hills Kandy has the architecture and charm and culture of the city of Kandy ruled by the last Sinhalese king Sri Vikrama Rajasinha (1780-1832) till 1815 when the British deposed him and was succeeded by Gerrge III after holding out against colonial powers the Dutch and the Portugese The Amaya Hills reception has a Statue of the last king at the reception which is a huge open and deep balcony offering nearly 300 degrees of splendid views of the mountains The hotel is complete with swimming pool and the breakfast and dinner we had were splendid and had many authentic Sinhalese dishes.. The rooms are open to a balcony and it is a treat to have tea viewing the magnificent mountains.. The level of hospitality matches the famed Celonese hospitality and will be remembered for long and a must experience in Sri Lanka visit..

W15 at Kandy will make you feel like you are leaving a dream. The property is beautiful, the view to the mountains are just to die for and the staff would make you feel like home. This small hotel it’s the best idea for a romantic get away, or if you just want to relax and enjoy the sounds of nature. I’ll be coming back next time with my family so they can live this dream too!

kandy 傑特威畫廊酒店 安靜舒適的休憩之地，服務細節有待提升 入住了Kandy的傑特威畫廊酒店，總體來説是一段令人放鬆的體驗。 酒店的房間寬敞明亮，配有陽台，我很幸運地住到了正對泳池的房間，視野極佳。房間的舒適度很好，每天早上醒來，推開陽台門，眼前就是泳池和遠處的大自然，十分愜意。酒店靠着斯里蘭卡著名的馬哈維利河（Mahaweli River），周圍的生態環境非常好，空氣也非常好。經常能看到各種鳥類和鷹，非常適合喜歡安靜和親近自然的人。 泳池是我最喜歡的部分。幾乎全天候開放，清晨或傍晚游泳時，感覺整個泳池和天地都屬於我，讓人倍感放鬆。餐廳也正對泳池，用餐時既能享受美景，又能感受到自然的靜謐。每天早餐後，我都會坐在平台上看書或處理工作，氣氛安靜，温度適宜，回想在整個斯里蘭卡20多天的旅程中，這裡是為數不多讓我能安心讀書的地方之一。 酒店距離市區較遠，可能對希望探索Kandy市區的遊客來説有二三十分鐘的開車時間。其次，服務細節的專業度還有提升空間。例如，入住時有服務人員表演當地舞蹈，但明顯有些敷衍。之後，酒店安排了一位專屬服務員，並遞給我一個手機供隨時聯繫，但她的服務顯得比較生疏。例如在房間時，我問窗簾是手動還是電動的，她回答是手動後，演示了一下又拉開了窗簾，而當時已是晚上6、7點，天色完全黑了，完全沒有打開的必要。同樣一位服務員，每天早上吃早餐時，都會問我要吃什麼。我説吃麥片時，總會問是加椰糖漿還是蜂蜜，而我連續四天都選擇了椰糖漿，但每天還是會被重複詢問。都是小事，但也可以看出服務更多是一個形式。 總的來説，Kandy的傑特威畫廊酒店是一個適合放鬆和親近自然的地方。它的房間、泳池和周圍環境都很好，性價比也高。如果能在服務細節上進一步完善，主動、貼心地去服務，整體體驗會更加令人滿意。 A Peaceful and Comfortable Retreat, but with Room for Service Improvement I stayed at the Jetwing Kandy Gallery during my visit to Kandy, and overall, it was a relaxing experience. The rooms are spacious and bright, with balconies. I was fortunate to have a room overlooking the pool, which offered a fantastic view. The room was very comfortable, and every morning, I enjoyed waking up, stepping onto the balcony, and soaking in the tranquility of the surroundings. The hotel is located by the famous Mahaweli River, and the natural environment around it is excellent, with frequent sightings of various birds and eagles. It’s a great place for those who love peace and nature. The pool was my favorite part of the hotel. It’s open almost all day, and swimming in the morning or evening felt like having the entire pool and sky to myself, a truly serene experience. The restaurant also overlooks the pool, and dining there offers both visual and sensory enjoyment. After breakfast each day, I would sit on the terrace, read a book, or work. It was quiet, and the temperature was perfect—not too hot. This hotel was one of the few places during my 20-day trip in Sri Lanka where I could truly relax and enjoy some peaceful reading time. However, the hotel has some shortcomings in its service. First, it’s located quite far from the city center, which might not be convenient for those looking to explore Kandy. Second, the quality of service felt unrefined. For example, upon check-in, staff members performed a traditional song and dance, but it felt half-hearted. Later, I was assigned a personal service staff member and given a phone for direct contact. However, the staff member seemed inexperienced. For instance, when I asked if the curtains were manual or electric, they demonstrated how to close them but then reopened them, even though it was already 6-7 p.m. and completely dark outside. These small details reflected a lack of polish in the service. Another minor issue was at breakfast. Every morning, I chose cereal and was asked if I preferred coconut syrup or honey. I answered “coconut syrup” every time, but the staff still asked me the same question every day. While it’s a small matter, it suggests room for improvement in their service process. Overall, the Jetwing Kandy Gallery is a great place to relax and connect with nature. The rooms, pool, and surrounding environment are excellent. If the hotel could enhance its service details, such as being more attentive to guests’ habits and preferences, the experience would be even better.

Kandy Victory Eco Resort is truly a hidden paradise surrounded by a range of green mountains and birds. Overall Worth it, the room, petite balcony, and the view (I suggest changing the sitting concrete to a comfy chair pls), and the food was served warm (the presentation & taste were beyond expectations). Sudara the manager is fresh to the place and I was surprised by his clients handling the talent. All the staff were very friendly and treated us like a part of the family. Highly recommend and will love to visit the place again..! always follow Hotell's instructions on the route.! Not the Google map. Not a difficult road I was on my Aqua G’s